Customer Service Time Cashier
Resume:
Virginia Williamson
Administrative Assistant/Project Manager
Dandridge, TN 37725
*********@*****.***
• Excellent office management experience
• Strong customer service abilities with attention to detail
• Exceptional problem solving abilities
• Very good written and verbal communications skills
• Excellent administrative and inter-personal skills with all levels of personnel
• Proficient in many PC based systems and programs. Very knowledgeable of internet
• Organized, detail-oriented, capable of working independently and within a team Authorized to work in the US for any employer
Work Experience
Project Manager
Douglas Equipment - Dandridge, TN
June 2017 to Present
Provide daily assistance to the Bid Manager. Completes bids daily, customer service, data entry, PO's, and tracking of equipment and smallwares orders. Also responsible for completing bids for our Tn, Va sales representative as well as my own bids and bid supervisor bids. Including putting in Auto Quotes, soliciting for the bid, verifying correct equipment and matching specifications and a host of other daily duties and responsibilities. Use Microsoft Word and Excel on a daily basis, as well as Outlook. Senior Sales Associate
Heartland Cabinets and Granite - Dandridge, TN
July 2016 to June 2017
Assisted customers from the start of their inquiry through the buying process. Used Microsoft Word and Excel on a daily basis as well as Outlook. Customer Service was a big part of our sales process, also taking payments for any and all closed sales. Assisted with the ordering process and responsible for cleaning the showroom and keeping it customer ready.
Senior Sales Specialist
KaTom Restaurant Supply - Kodak, TN
August 2012 to February 2016
Worked in a call center setting answering multi line phones and emails. Responsible for sales calls that came into the office as well as out going calls for follow ups. Used CRM and Navision computer systems. Customer service was our main target when speaking with and assisting our customers. Handled customer
service calls, sales calls and also worked the returns department processing returns. Very fast paced and demanding job.
Store Manager
Parmida Home Furnishings - Murfreesboro, TN
August 2011 to August 2012
I was previously the MANAGER for Parmida HOME FURNISHINGS in Murfreesboro TN. I was responsible for all aspects of store management; including staffing, training, PR, sales, marketing, event planning, community fundraising, projections, display, ordering, and any other duties necessary for the day to day operations.
Sales and Customer Service
Better Rest Furniture and Mattress - Morristown, TN March 2011 to August 2011
Duties include but not limited to sales, training, daily paperwork, motivating staff, deposits, furniture orders, opening and closing the store, display and merchandising. We are a local furniture store offering mattresses and furniture. I speak daily with Ashley, Poundex, Acme, World Imports, Vaughan Bassett, Johnson City Bedding and any other companies that we sale through. High customer service expectations along with day to day operations.
Cashier/Sales Associate
The Incredible Christmas Place - Pigeon Forge, TN
July 2010 to December 2010
Responsible for ensuring a speedy and great checkout for the guest and employees. Making sure that my area is clean and straightened and ready for business. Offers great customer service and a pleasant shopping environment.
Part Time Key Holder
Pampolina - Sevierville, TN
June 2009 to June 2010
Responsible for all store operations in the absence of the Store Manager and Assistant Managers. IE: opening, closing, deposits, cashier, shipping, receiving, merchandising, scheduling, keeping other employees trained and motivated and all other responsibilities of the management team. Administrative Assistant
Touring Publications - Sevierville, TN
March 2007 to November 2008
Oversees daily, weekly and monthly paperwork, reports, data entry, filing, credit card expenses, cash reimbursement, daily sales report, bank deposits, contracts, and credit card payments. Work closely to the sales representatives, General Manager, Publisher and Art Department, to ensure a smooth running and
pleasant work environment. I am also responsible for fulfilling any requests made by sales representatives to help them process and gather contracts, any assistance that is needed by the accounting department
and any and all assistance needed to the General Manager, and Publisher. I use Excel, Access, Office and Word, answer multi phone lines, and offer great customer service to clients, sales representatives, and staff of the office.
Call Center Manager
Gatlinburg Getaways - Knoxville, TN
February 2003 to March 2007
Responsible for overseeing the daily operations of this vacation reservation company. I supervised approximately 25 employees including an assistant manager, support staff and vacation coordinators. Responsible for interviewing, hiring and training all positions. I was responsible for daily, weekly, monthly and annual reports required by the corporate office; which requires using Excel, Access, Office and Word software packages. This position required a high degree of motivation, excellent customer service skills and sales abilities. I was promoted to this position within six months from the position of Office Administrator
which required overall general office support, customer service, reservations, hotel and show contact and other administrative duties.
Assistant Manager
Cato - Sevierville, TN
June 2002 to July 2003
Within six weeks after starting as a part-time cashier with this retail chain I was promoted to assistant manager, then to Co-Manager. Within six months following I took over as the acting store manager. My responsibilities included hiring, training, scheduling and supervising store employees. I was also responsible for stock, inventories, merchandising, customer complaints, reports and all other store operations.
Assistant Manager
Big Lots - Middlesboro, KY
May 1993 to February 2002
Started as a part-time cashier and was promoted to third assistant within two months. In 1996 I was promoted to assistant manager. I traveled to different locations setting up new stores, doing inventory prep and inventories. I was responsible for merchandising plans, stock crews, price changes, front-end operations and all other duties of the management team. Education
Belfry High School - Belfry, KY
1987
Skills
• Sales
• Customer service
• Upselling
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