Administrative Assistant Customer Service

MARY TORRES

Salida, CA ***** 209-***-**** ***********@*********.***

April 17, 2022

Dear Hiring Manager,

I am an experienced Secretary with demonstrated skills in spreadsheet preparation and tracking skills., administrative writing and reporting skills and software skills. I am a dependable asset to the team, always punctual and determined to get the job done. I never waiver in my contribution to my team as I am always ready to help out my co-workers to achieve the end result.

I am a quick study with a dedication to keep learning and improving on what I know. Being highly organized and detail-oriented makes it easier to manage my own time for the success of the team.

I would greatly appreciate your review of my enclosed resume and outlined credentials. I believe that I can be a valuable addition to Cupertino Electric and your business goals. At your convenience, I am available for an interview or further discussion. I look forward to your response.

Sincerely,

Mary Torres

Mary Torres

209-***-**** ***********@*********.*** Salida, CA 95368

PROFFESSIONAL SKILLS SUMMARY

Administrative Professional well respected for the ability to take initiative. Highly organized and able to multi-task and accomplish multiple objectives. Professional demeanor and attentive to detail. Successful as a leader, equally effective as member of a team. Bilingual in English and Spanish. Strong computer skills including Microsoft Word, PowerPoint, Excel. Driven to provide excellent customer service, and able to assess complex situations and formulate solutions.

EXPERIENCE

Human Resources Assistant, Conagra, Dec - Current

Maintained accurate employee records using Kronos

Answered multiple phone lines, greeted candidates

Reviewed applications and paperwork/collected all necessary documents

Supported daily operations of busy human resources department

Provided administrative support with payroll, calendars, meetings, and training events

Kept records of Last Chance agreements

Prepared packets for new hire orientation

Ensure smooth communication with employees and timely resolution to their queries

Church/Pastoral Secretary, Templo De La Cruz, January 1998 - January 2019

Set up and managed paper and electronic filing systems, managed incoming and outgoing mail, answered telephones, directed calls and took messages

Maintaining diaries and arranging appointments

Performed various administrative duties such as: operating phone systems, faxing, copying, printing, scanning, and mailing

Distribute mail among Pastor, staff, boards, and committees

Set up and managed paper and electronic filing systems, managed incoming and outgoing mail, answered telephones, directed calls, and took messages

Type letters to church members or to district office, publish bulletins and schedules for Pastors, Copy lessons, Schedule/manage appointments

Responsible for the ordering of office supplies, including janitorial supplies

Supervised court ordered volunteers

Prep for funerals, special services, and weddings

Supported work of pastoral staff in running productive church operations by managing day-to-day clerical needs.

Prepared bulletins for 100+ weekly attendees.

Managed reception desk during week to handle guests' needs and field inquiries for church leaders.

Coordinated master church calendar with sermons, pastoral vacations and special events.

Administrative Assistant, Baker Registry Senior, January 1994 - January 1998

Answered telephones; took messages, and/or refereed callers to appropriate sources

Examined each applicant's needs and made referrals to appropriate out-of-home living facilities

Matched each person to an appropriate level of care, based on individual needs, activities desired and financial requirements

Updated lists and maintained a spreadsheet of current vacancies

Responsible for making sure that those under assisted living care are receiving the care they are supposed to receive

Enforced full compliance to assisted living facility's operating controls, SOP's, policies, procedures, and service standards

Took responsibility and built owner loyalty through proactive communication, setting, and managing expectations and delivering solid business results

Activity Director and Unit Supervisor, Sunnyside Gardens, January 1993 - January 1994

Responsible for the planning and implementation of activities such as daily exercises, stimulating brain games, and arts and crafts for nursing home residents

Creatively preparing a monthly themed activity calendar for the residents

Budgeting of monthly activity expenses Ongoing development and implementation of an activities program designed to meet the social, psychosocial, and therapeutic needs of each resident

Monitored resident history of interests, ability, physical and mental limitations, and strengths

Supervised CNA

Consulted with staff and other professionals to discuss activities.

Maintained records of activities and analyzed feedback from participants.

Kept activities spaces organized, clean and tidy.

Upheld positive quality of life standards for residents of all ability levels.

Remained alert to conditions interfering with safety and well-being of residents involved in activities.

Conducted tours with prospective residents and families and coordinated supportive services to meet needs of incoming residents.

LANGUAGES Bilingual in English and Spanish

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