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Customer Service Ericsson

Location:
Annandale, NJ
Posted:
April 24, 2022

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Resume:

LORI BOCKOWSKI

** ********* **** *******, ** ****3

732-***-**** adqvgr@r.postjobfree.com

https://www.linkedin.com/in/lori-bockowski-27597b6/ Professional Summary

A highly motivated, analytic, organized individual with experience in the telecommunications industry and real estate market. Combines strong communication skills with technical knowledge.

Employment History

Realtor 2017 – 2022

Keller Williams. Clinton, New Jersey

Versatile, result-oriented, real estate professional with experience in residential real estate. Demonstrated customer service excellence and strategic planning ability. Utilize diverse property sales tactics, including qualification, persuasion, strategy, proposal and closing. Armed with solid communication and interpersonal skills to establish and maintain rapport with clients.

Systems Engineer III 2002 – 2017

Telcordia Technologies/Ericsson, Inc. Piscataway, New Jersey Worked closely with engineering teams from a variety of Network Element Providers

(NEPs) as part of Operations Systems Modifications for the Integration of Network Elements (OSMINE) process, from analyzing documentation and scoping stages, to delivery of Operation Support System Impact Analysis (OSIA) reports.

• Successful deployment of products into the Trunk Integrated Record Keeping System (TIRKS).

• Led data modeling team in the Verizon Network Element Characterization System (NECS) OSS project. Created a method and procedural template and mentored team members.

• Delivered data migration of complex Network Elements for both Quest and CenturyLink, from equipment planning to delivery of a White Paper. This resulted in a successful data migration.

• Lead Systems Engineer, created and maintained inventory for several Network Elements, resulting in a successful load into the TIRKS E1 National Catalog.

LORI BOCKOWSKI Page 2

LORI BOCKOWSKI Page Two

• Technical reviewer for OSIAs, White Papers and the Catalog Update Requests (CUR), resulting in high quality documents being delivered. Equipment Language Standards Coding Engineer 1996 – 2002 Belcore/Telcordia Technologies, Inc. Piscataway, New Jersey

• Analyzed vendor documentation on complex Network Elements to created Common Language Equipment Identifications (CLEI) Codes, resulting in high quality codes being delivered.

Skills

Software

Microsoft Windows

Microsoft Office (Word, Excel, PowerPoint)

SharePoint

Lync

Ultra-Editor

Telephony/Networks

Transmission mediums (T1, T3, Copper, Coax, Fiber)

SONET, Token Ring, Frame Relay, ATM

ISDN, DSL, VoIP, NGN

Ethernet (10BaseT, 100BaseT, 1000BaseT)

Multiplexing (TDM, DWDM)

Education and Certifications

DeVry College of Technology

B.A., Telecommunications Management

Dean’s List, Phi Theta Kappa Society

DeVry Institute

Certificate, Digital Electronics Technology



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