Customer Service Representative
Resume:
Kenyatta
Vanterpool
*************@*****.***
North Las Vegas, NV
Summary Personable and dedicated Customer Service Representative with extensive experience in call center /
Customer Service industry. Solid team player with upbeat, positive attitude and proven skills in establishing
rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Specialize in quality, speed and process optimization. Articulate, enthusiastic and results- oriented with
demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Consistently received positive feedback from guests and created repeat business by developing long-term
relationships with customers. Handled guest complaints, maintaining a positive experience for all
Skills
Experience
Human Resource Assistant
APEX SYSTEMS (AMAZON) (Temp) • Las Vegas, NV
12/2021 - 12/2021
Process leaves for Amazon employees due to COVID-19. Ensure payroll was correct and educated
employees on protocol and process directed by company Customer Service Rep,
TTEC • Las Vegas, NV
08/2020 - 12/2020
Processing unemployment claims for Bank of America for people laid off from COVID-19 Pandemic.
Customer Service Representative
Avista Corp • Spokane Valley, Washington
08/2013 - 08/2019
Responded to customer requests for products, services and company information.
Provided primary customer support to internal and external customers in fast-paced environment.
Answered customer telephone calls promptly and in appropriate manner. Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
Inputted information from customer calls and onsite service visits into the company's system using CC&B.
Senior Customer Service Representative
STREAM GLOBAL SERVICES • Beaverton, Oregon
04/2012 - 05/2013
Customer service Call center
Microsoft word Management
Consistently arriving to work ready to start immediately.Worked with supervisors to resolve X-Box problems, improve operations and provide exceptional customer service
Supervisor
Pro-Serv wood products • McClellan Park, California 04/2009 - 12/2010
Adjusted job assignments and schedules to keep pace with dynamic business needs,factoring in processes, employee knowledge and customer demands. Oversaw and
optimized work of 15-20 workers performing high- quality saw cutting wood work. Prepared, calibrated and monitored production machinery to maintain optimal production levels and
consistently achieve daily targets.Applied strong leadership talents and problem-solving skills to
maintain team efficiency and organize workflows to meet any daily demand. E-3 Lance Corporal
United States Marine Corps
06/1992 - 08/1995
As a Marine I was in motor transport.
Responsible for safely transporting troops to designated areas. Primary maintenance of all vehicles, Honorably discharged. Uphold Marine Corps value. Education
Basic Studies
CORDOVA HIGH SCHOOL • Rancho Cordova, California
06/1992
Contact this candidate