Customer Service 4+ years
Resume:
Ivory Thompson
Salem, OR *****
******************************@***********.***
Authorized to work in the US for any employer
Work Experience
Subway Crew Member
Subway - Salem, OR
November 2020 to October 2021
• Excellent outgoing personality
• Value good customer service skills in any situation
• Knowledgeable about food safety standards
• Natural leadership abilities
• Good with math for cash counting
• Completes all documentation
• Good complaint resolution skills
• Reports to management when necessary
• Reduces food waste through tracking average daily sales of food, drinks, and cookies.
• Ability to help direct other team members and get them focused and back on track. Taco Bell Crew Member
Taco Bell - Brooks, OR
April 2021 to June 2021
• Greeting guests and making sure they have an enjoyable experience and served in a timely matter
• Taking food and drink orders
• Preparing food and drink
• Maintaining a clean work environment
• Answering questions about menu items and promotions
• Operate drive-thru windows and take inventory.
• Keep environment sanitary and make sure to follow appropriate hand washing Cross Trained as Courtesy Clerk/ Certified Starbucks Barista Safeway - Salem, OR
April 2016 to May 2018
• Greet and welcome customers in a polite and friendly manner
• Monitor the supply of bags at cash registers and restock when needed.
• Move misplaced items to their correct place (go-backs)
• Face shelf products depending on what shift was worked. Examples include facing the wine, milk, cheese, yogurt, check out coolers, cold drinks, any front end items or displays.
• Gather returned items from customer service or check-out counters and return to their appropriate places.
• Maintain carts in parking lot and make sure store inside is stocked with enough carts.
• I also worked in different departments as I N was needed in bakery or deli
• Make sure parking lot is tidy.
• Sweep log. (Hourly checklist of all responsibilities including cleaning bathrooms, go backs, carts, etc.
• eventually they cross trained me into Starbucks where I Got more experience in the register
• I would work both departments sometimes in same day where I would open the store as a courtesy then close the Starbucks.
•
Education
High school diploma
Early College High School / Chemeketa Dual credit highschool - Salem, OR September 2015 to June 2019
Some College in General Studies
Chemeketa Community College - Salem, OR
March 2017 to March 2019
Skills
• Basic Math
• Food Production
• Food Safety
• Food Handling
• Coffee Experience
• Barista Experience
• POS
• Host/Hostess
• Math
• Food Preparation
• Retail Sales
• Cash Handling
• Food Service
• Serving Experience
• Cashiering
• Pricing
• Guest Services
• Cleaning
• Sanitation
• Customer service
• Customer support
• Patient service
• Customer retention
• Meticulous
• Meal Preparation
• Cleaning Experience
• Leadership
• Packaging
• Teaching
• Spark Motivation
Additional Information
Talented & Gifted Student aka TAG
When given the Wisc-IV intellectual knowledge test in jr.high I scored in the 98 percentile meaning I tested and scored higher then 98% of kids tested in my age range (12-18) in the country. I scored a 144 in intellectual processing. Aka the way I process situations and how I find correlation between people, experiences, new situations, and information in general. Classes took and completed with passing grade at chemeketa community college:
• Math 070
• Math 095
• Math 111
• Cultural Anthropology
• Writing 101
• Writing 121
• Health 295
• Psychology 101 - Introduction to psychology
• Psychology 211
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