Filling

SIMON NANDE MWALUNGAMA

Contact address

ERF no: *696 Orwotoven, Otjiwarongo

Mobile: 081-******* E-mail: ************@*****.*** Personal Profile

I am a friendly and outgoing Customer Services Officer with a passion for retail and business. My studies and my previous work experience have all been in these areas, and I am currently looking to progress my career in a challenging role. I have excellent communications skills which have enabled me to build strong relationship with customers, colleagues and external suppliers. I have previously managed a number of projects to a successful outcome and have the excellent ability to motivate other team members or staff.

Achievements

More than 9 years of relevant work experience

Diploma in Local Government Studies

Class Captain from grade one till grade 12

Education

2020 – 2023 Bachelor of Art in Political Science University of Namibia Grade achieved: Present

2016 – 2020 Diploma in Local Government Studies University of Namibia Grade achieved: Diploma in Local Government Studies 2005 – 2006 High School Eengedjo Secondary

Grade achieved: 12

Work Experience

2010 – 2016 Loan Officer Janeel Financial Service Cc TIA Main duties performed:

Performed daily maintenance of loan application database

Assisting customer with finding suitable products or services

Handling cash and processing payments

Dealing with customer with stresful situations and emerginicies in a professional manner and ensuring that customer’s are promptly addressed

Dealing with customer’s feedbacks, corncens and complaint

Ensuring that the Office is in a clean and tidy state at all time

Assisting the office Manager with the day to day activities

Training and supervising new members or staff

Entering and maintaning data in database and information systems

Coordinating and organising sales and promotions events

Ensuring Health & safety proceduces are adhered to at all times

Performing general administration tasks such as filling and photocoping 2007 – 2010 Sales Assistant O.T.B Sporty & Trophy

Main duties performed:

Welcoming and greeting customers in the store

Word, Excel, Powerpoint, Outlook and internent explorer.

Good communication skills; both writen and verbal

Ensuring that all the clothes and items are nealty presented in the store

Assisting the customer with finding what they are looking for

Handling cash and processing payments

Ordering and restocking items when required

Ensuring that the Store is neat and presentable at all times

Purchasing and inventory control

Working efficiently under pressure

2010 – 2010 Paper mill Operator Global Polyster

Main duties performed:

Activate mill and operating machines and equipment used to manufacture toilet papers

Adhere to health and safety standard while operating machines, clearing work areas at the end of the day

Unload trucks and storage of toilet papers and other materials needed for production and setting them in proper location for processing

Sort, measure and cut materials for further processing and finishing Skills

o Excellent Interpersonal skills, demonstrated in the ability to effectively serve and develop strong working relationships with staff o Expert knowledge of the selling process and effective sales techniques o Professional and confident with excellent diplomacy and negotiation and personality

o Identifying and addressing the customer needs

o Building and maintaining good relationship with customers o Following instructions and seeking advice if required o Superior organization skills and financial analysis aptitude Hobbies and Interests

I enjoy socialising with my friends and family and taking part in sport. Joining my local football clubs has not only helped me reach my fines goals, but it has also allowed me to meet new people and develop my communication skills outside of my normal environment

Referees

C Murangi

HR Manger / Dupwies Management Financial Services

Address: 7 Seltz Street Luxury Hill Windhoek Namibia Tel: 061-212567

Email: *****@************.***.**

Cyprinus Shimweefeleni

Teacher

Address: Omungholyo Combined School

Tel: 081-*******

Email:

Contact this candidate