It Support Technician
Resume:
ORGU EMMANUEL CHINONSO
CONTACT
adqvc3@r.postjobfree.com
SKILLS
IT Support
Threat Modelling
Network Security
End point protection
Cyber Threat Intelligence
Malware Detection and
Prevention
Microsoft Office
Leadership
Team Work
Communication
Time Management
HTML
CSS
SEO
Wordpress
November
2021 -
January
2022
March
2020 -
October
2021
2014-
2018
OBJECTIVE
To enhance my professional skills, capabilities and knowledge in an organization which recognizes the value of hard work and trusts me with responsibilities and challenges.
EXPERIENCE
Digital Jewels (Sponsored by Stanbic IBTC)
Cybersecurity Intern
1. Learning about the Concepts of
Cybersecurity.
2. Taking course Modules and completing
Exercises
3. Taking part in Labs
4. Writing and Passing Certification exams
Dayspring Corporation
IT support Technician
My responsibilities included:
1. Serving as the first point of contact for
customers seeking technical assistance over
the phone or email
2. Performing remote troubleshooting through
diagnostic techniques and pertinent questions
3. Determining the best solution based on the
issue and details provided by customers
4. Walking the customer through the problem-
solving process
5. Directing unresolved issues to the next level
of support personnel
6. Providing accurate information on IT
products or services
7. Recording events and problems and their
resolution in logs
8. Doing a Follow-up and update customer
status and information
9. Passing on any feedback or suggestions by
customers to the appropriate internal team
10. Identifying and suggesting possible
improvements on procedures.
EDUCATION
Michael Okpara University of Agriculture
Umudike
Computer Science
Second class upper degree
ACHIEVEMENTS & AWARDS
Senior Prefect Ekcela International Schools (High School) Programmer Of The Year Michael Okpara University of Agriculture Umudike 100 Level
Director of Software Michael Okpara University of Agriculture Umudike 400 Level
IBM Certified Cybersecurity Analyst
Contact this candidate