Personal Assistant Customer Care

JACOB SMIT

East London • 079-***-**** • ********@*****.***

EDUCATION PROFILE

Certificate

Matric

Hoërskool Vandebijlpark

2003

Certificate

Health & Safety Representative

BEE Safe Programme and Development

2014

Certificate

Customer Care Excellence

SEESA

2014

Certificate

Leadership and Mentoring Skills

SEESA

2014

Diploma

English Grammar

Alison Online Business College

2018

To obtain a full time position in a company which offers a professional working environment and enables me as a multi-skilled individual to grow while meeting the corporation’s goals.

History of delivering quota-surpassing performance across diverse industries through relentless client engagement and programme development. Multi-skilled individual with knowledge and experience in Office Administration, Front House Management, Office Coordination, Personal Assistant and Internal Sales. My extensive background and my abilities have allowed me to improve my career. Ability to work as a team player, meeting deadlines and walk the extra mile, together with my attention to detail have contributed to my success and growth in my career.

Performed a wide variety of program development projects, setting up effective filling systems, reconcile clients, vendors and business accounts, drafting Company Policies and Procedures, conducting various NCR’s to save cost on mass production faults, assist in business audits from the SABS, successful internal sales and assisting in Health and Safety procedures within various organisations.

Effective organizer and planner with a history of meeting all assigned tasks and projects. Able to interact well with staff members, clients and suppliers at all levels. Currently seeking a position which will utilize all my skills, abilities and areas of expertise as to my professional work experience. TECHNICAL SKILLS PROFESSIONAL WORK EXPERIENCE

Technical Literacy Personal Assistant / Administrator / Online Marketing

Data Analytics Clean Life • East London • June 2020 to Present

Pastel Evolution Acting as first point of contact for the practice

SAGE Dealing with incoming calls, emails and correspondence

Orange Account System

Microsoft Office

Managing digital diary and organising appointments as well as follow- up appointments in advance

Outlook Typing, data capture and preparing client files

Digital Diary Management Implementing and maintaining administrative system

CANVA Handling payments from clients

WIX (Website builder) Organising public talks

Organising venue’s, travel, accommodations and catering SOFT SKILLS Creating, editing and maintaining social media pages for the practise

Adaptability Miscellaneous tasks to support Life Coach

Effective Communication Reason for leaving – Temporary position (3 days p.w)

Time Management

Project Management April 2020 to June 2020 – Hard lockdown & relocated to East London

Innovative thinking

Problem Solving Personal Assistant / Administrator / Internal Sales Representative

Empathy 41 On Sloane • Bryanston / Jhb • October 2017 to March 2020

Greet and receive clients, visitors and suppliers at reception

Answer incoming calls in various company names, transferring calls and taking messages on behalf of various companies

Book meeting / boardrooms via digital management system

Set-up meeting / boardrooms & training facility for internal an external clients

Handle internal as well as external queries

Assist in printing, scanning and copier tasks on a daily basis

Handling correspondence for various clients

Placing orders for office supplies from various suppliers

Create and maintain an effective online filling system

Conduct maintenance reports as well as leading maintenance team

Drafting important emails to clients and suppliers

Generate quotes on a daily basis to potential clients

Generating invoices & statements on a monthly basis to internal / external clients

Follow-up on outstanding client accounts – reconcile accounts

Coordinate office protocol and procedures day to day

Control company asset register

Coordinate office furniture – making sure existing / new office are ready for clients

Conduct internal sale meetings and office tours, follow-up on potential new clients and signing new clients to the building

Conducting credit checks on potential clients

Reason for Leaving – Retrenched (owners relocated to UK – new owners took over) Admin & Accounts Manager

Fourways Tool Hire • Fourways / Jhb • December 2016 to July 2017

Acting as first point of contact at reception

Answering incoming calls

Handling queries on a daily basis (clients’ accounts & machinery)

Data capture / update clients information on Orange

Create and maintain an effective filling system (digital & hard copy)

Generation quotes, invoices & statements on a daily basis

Reconcile clients’ accounts day to day

Follow-up on outstanding accounts & rental machinery

Take inventory on new received stock

Data capture new stock on the system – dispatch to various areas in the store room

Do costing on new received stock

Conduct afternoon cash-ups daily / assist in monthly banking

Operation check on machinery before rental as well as after

Assist in quality checks on all machinery day to day Reason for Leaving – Resigned (better position and salary) PAST WORK EXPERIENCE

December 2015 to November 2016 – Looking for work

Logistic Administrator

Car Movers SA • August 2014 to November 2015

Reason for Leaving – Company closed down

Admin Assistant / Quality Control / OHS Representative CONDRA Cranes SA • June 2013 to June 2014

Reason for Leaving – Resigned (travel cost to expensive)

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