Switchboard Operator Customer Service

Andrea Robinson

*** ******* *** *** # **, Brooklyn NY 11201 Phone: 347-***-****

Performance Profile:

Reliable, solution-oriented, dedicated and energetic individual with extensive experiences in hospital customer service and communication operations

Self-motivated professional with a commitment to provide quality patient care services and proficient in working and coordinating with other healthcare professionals

Flexible quick learner who adapts easily to new situations, enjoys a challenge and knowledgeable of all confidentiality laws and regulation

Caring professional with strong organizational and excellent verbal communications skills with the ability to manage conflict, multitasking, very proactive and who understands the benefits of teamwork

Professional Experiences:

Mount Sinai Medical Center, New York, NY 06/2010 to 04/2018

Hospital Switchboard Operator

Answers incoming calls on a computerized switchboard console and distribute calls base on strict hospital polices and procedures

Operates the hospital paging system and intercom to communicate with medical staff during emergency services

Arranges for appropriate emergency services within the hospital by paging relevant medical staff members as dictated by the hospital policy and procedure

Performs emergency procedures during “Stat Calls” for medical emergencies (team 7000), crisis team, fire and emergency preparedness notification and distribute calls to the right personnel to ensure quick and prompt responses

Handles complaints over the telephone and ensure that they are escalated to the appropriate concerned personnel

Handles large volumes of incoming calls and assists family members in a professional and courteous manner in determining which room their love ones are in and getting call put through

Prepares Nursing Administrators “on call schedule” for the Manhattan and Queens hospitals

St. Vincent’s Medical Center, New York, NY 07/2008 to 06/2010

Hospital Switchboard Operator

Answered all incoming and outgoing calls on a computerized switchboard console

Transferred telephone calls to intended recipients after screening them properly

Handled all incoming emergency call and distributed them to the right personnel

Communicated with NYPD, FDNY, and made 911 calls when necessary and required

Made page announcement throughout the hospital paging system

Performed data entry, assigned pagers and beepers to appropriate personnel, doctors, interns, nursing supervisors and nutritionists

King Teleservices, Inc. New York, NY 11/2003 to 03/2007

Customer Service Representative

Developed comprehensive knowledge of all ongoing campaigns to successfully provide accurate information to shareholders

Offered shareholder the opportunity to vote while on the telephone

Answered shareholders questions and concerns

Ensured that the company’s client receive the highest level of service

Verified whether all questions and concerns have been addressed

Performed receptionist duties by handling inbound and outgoing proxy solicitations

Education:

Barclay Career School

Certificate in Business Administration

Norman Thomas High School

Diploma

References available upon request

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