REENA IBRAHIM

Phone: 617-***-****

E-mail: adqv5w@r.postjobfree.com

EDUCATION

Graduate:

MS (Electrical Engineering), University of Massachusetts, Lowell, MA. Undergraduate:

B.S (Instrumentation and Electronics) Bangalore University, India. Skills:

iOriginate, Mortgage bot, Fiserv,, Encompass, Total Expert,Simple Nexus C, C#,Matlab and simulink .

WORK EXPERIENCE:

Sr. Mortgage processor

Cross Country Mortgage, Burlington, MA /Remote

November 2021- Present

● Collect and verify necessary financial documentation, such as credit reports, to complete mortgage loan applications and determine creditworthiness

● Pre Underwrite the file before underwriting submission

● Put together loan packages and submit to lender underwriting for approval or denial

● Gather and verify conditions in loan files, income documentation, asset documentation, title policies, appraisals, and others.

● Serve as a liaison for the underwriter or underwriting team, and mortgage broker/loan officers and branch managers

● Prioritize, track, and manage the loan underwriting process in order to meet deadlines and ensure timely submission to the underwriting team

● Sign off on underwriting loan conditions according to underwriting guidelines

● Secure property and loan documentation to process mortgage loan files such as appraisals, inspections, title searches, site surveys, contracts, and property tax records

● Ensure loan files meet lending and regulatory guidelines and policies

● Determine the best loan option for the borrower through interviewing and discussion

● Prepare, review and ensure the timely delivery of all loan disclosures to clients in accordance with all governmental and investor requirements.

● Order third party documentation and reports for residential home loans, create and maintain the mortgage loan file, and assist in clearing underwriting conditions as requested

● Title, Appraisals, and VOE

● Input loan file documentation accurately into necessary software programs

● Ensure that all loan files, credit packages, and disclosure packages comply with company lending policies, as well as state and federal lending guidelines

● Work closely with our Loan Officers to ensure a timely and accurate experience for our clients—from first-time homebuyers to refinancers—throughout the entire mortgage process

● Order and review all necessary AUS, appraisal, and title documentation, Condo documentation as well as all required credit and underwriting documentation.

● Pre Underwrite the file by collecting all the necessary relevant documentation

● Submit complete loan files for underwriting review.

● Scheduling and tracking of closing dates, contingency dates, and loan lock expirations.

● Review loan approvals and address all conditions required for underwriting and closing.

● Scheduling and tracking of closing dates, contingency dates, and loan lock expirations.

● Prepare and send closing disclosures

Mortgage consultant/Junior Underwriter, secondary role Loan coordinator / trainer

Guaranteed Rate, Wakefield, MA/Remote.

September 2020- November 2021

● Work closely with our Loan Officers to ensure a timely and accurate experience for our clients—from first-time homebuyers to refinancers—throughout the entire mortgage process.

● Gather and verify conditions in loan files, income documentation, asset documentation, title policies, appraisals, and others.

● Serve as a liaison for the underwriter or underwriting team, and mortgage broker/loan officers and branch managers

● Prioritize, track, and manage the loan underwriting process in order to meet deadlines and ensure timely submission to the underwriting team

● Sign off on underwriting loan conditions according to underwriting guidelines

● Prepare, review and ensure the timely delivery of all loan disclosures to clients in accordance with all governmental and investor requirements.

● Order and review all necessary AUS, appraisal, and title documentation, as well as all required credit and underwriting documentation.

● Pre Underwrite the file by collecting all the necessary relevant documentation

● Submit complete loan files for underwriting review.

● Scheduling and tracking of closing dates, contingency dates, and loan lock expirations.

● Review loan approvals and address all conditions required for underwriting and closing.

● Scheduling and tracking of closing dates, contingency dates, and loan lock expirations.

● Prepare and submit timely and accurate loan files to the Closing Department.

● Trained team members on Mortgage software

● Trained team members on mortgage products, guidelines and day to day process

● Improve learning effectiveness by developing new approaches, sharing best practices

Mortgage Loan Processor & Originator

Central One Credit Union, Shrewsbury, MA

May 2019- September 2020

● Worked closely with our clients to ensure a timely and accurate experience for our clients—from first-time homebuyers to refinancers—throughout the entire mortgage process.

● Prepare, review and ensure the timely delivery of all loan disclosures to clients in accordance with all governmental and investor requirements.

● Order and review all necessary AUS, appraisal, and title documentation, as well as all required credit and underwriting documentation.

● Pre Underwrite the file by collecting all the necessary relevant documentation

● Submit complete loan files for secondary underwriting review.

● Scheduling and tracking of closing dates, contingency dates, and loan lock expirations.

● Review loan approvals and address all conditions required for underwriting and closing.

● Scheduling and tracking of closing dates, contingency dates, and loan lock expirations.

● Improve learning effectiveness by developing new approaches, sharing best practices

● Interview loan applicants, evaluate eligibility, perform an initial appraisal, create trusting relationships, explain terms and conditions, and follow up to clarify any important details.

● Prepare loan documentation in accordance with financial institution standards.

● Provide status reports to management, maintain recent knowledge of lending and other financial services, create and renew records, and work within established regulations.

● Finalize loan contracts and keep clients informed of rules and obligations.

● Maintain a pipeline of up to 50 loans.

● Identify customer needs, explore all options, and suggest different types of loans.

● Cultivate trustworthy referral networks, suggest alternate channels, and cross-sell products and services

Home Loans Coach/Trainer and Financial center Home Loans Lending consultant and (Bank of America Home loans, Shrewsbury, MA-01545) December 2017- May 2019

● Coached and supervised Financial Center associates on mortgage referral strategies.

● Running one-on-one weekly meetings with all the branch staff and Branch manager.

● Managed and trained Branch staff of 9 associates

● Lead weekly huddles on home loans with Branch staff.

● Reviewed, analyzed and supervised Daily pipeline review of referrals submitted by the Branch staff.

● Analyze and comprehend complex financial data and recommend appropriate financial solutions for mortgage products

● Obtain and analyze information necessary to process mortgage applications including credit reports, appraisals, title work, verification of employment, calculation of income, asset verification, and any other pertinent information and pre underwrite the file

● Daily pipeline management with a focus on meeting rate lock expirations,

● Review and collate all documents to be uploaded into the fulfillment site.

● Collaborate with underwriters, processors, and the home equity departments

● Communicate weekly with clients throughout the loan process, keeping them informed of their loan status

● Process and send compliance documents to clients. Accountability for obtaining signed rate lock forms from members. Notify management of any client’s requests to re-lock. Collection of application and rate lock fees.

● Generated a minimum of 70% of mortgage sales goals by managing the end-to-end consumer mortgage referral requests that originate within assigned Financial Centers. Additional sources of revenue to meet 100% of mortgage sales goals developed through self-sourcing from relationships with local realtors and/or builders, achieve personal production goals

Process improvement/Product management team member, DFCU Mortgage Department. Secondary role to primary processing role listed below. March 2015- December 2017

● Reviewed, documented, evaluated, maintained and provided recommendations of business-related processes, procedures and controls within the Mortgage department

● Analyzed existing company procedures and developed process improvements to increase efficiency and accountability in facilitating business technology needs on available features and functionality.

● Conducted process efficiency and software testing, resulting in implementable strategies for continuous improvement.

● Analyzed existing company procedures for technology gaps and developed process improvements to increase efficiency and accountability in facilitating business technology needs

● Promote the culture of Continuous Improvement throughout the organization and drive measurable business process improvement.

● Provided data analysis, auditing, integration testing, and reporting assistance for system implementation of emerging technologies.

● Assisted management with contingency planning and cross-training relative to staff performance and capacity; anticipated business process or organizational change

● Managed business process improvement projects focused on improving the customer experience, internal process efficiency, and expense management.

● Work closely with several Managers and coworkers, loan officers, branches, processors and underwriters to improve upon various existing business processes.

● Evaluate current processes and identify areas of opportunity.

● Provide follow up review of current processes based on policy changes and work with training team to implement those changes.

● Researched current processes to determine when technical solutions can be implemented

Mortgage Loan Processor

Digital Federal Credit Union, Marlborough, MA

August 2015-December 2017

● Obtained and analyzed information necessary to process the mortgage applications including credit reports, appraisals, title work, verification of employment, calculation of income, asset verification, and any other needed documents.

● Managed a large pipeline of up to 60 loans.

● Communicated weekly with members throughout the loan process, keeping them informed of their loan status.

● Maintained knowledge of DCU mortgage products, documented work performed on loan files in the loan origination system, processed and sent compliance documents, and determined members’ requests to escrow monthly taxes.

● Processed denied and withdrawn loan files in compliance with the established policies and procedures.

Mortgage servicing and Quality control Team Member Digital Credit Union, Marlborough, MA

June 2014-August 2015

● Re-verified documentation; and reviewed data integrity and escrow handling

● Evaluated loans to ensure compliance with fair lending regulation and servicing guidelines

● Confirmed adherence to investor requirements and regulatory requirements

● Reviewed delinquent loans; loans in default; and loans in bankruptcy, foreclosure and loss mitigation status

● Evaluated mortgage insurance premium payments for accuracy

● Evaluated all loss mitigation files within the required timeframe and determined viable options for the borrower.

● Prepared records of loan, loan modification, and obtained required title endorsements.

● Assisted borrowers in loan medication programs and planned a repayment option as required.

● Coordinated with agents and borrowers and provided regular status reports for loss mitigation files.

● Managed all communication with the borrowers and provided the necessary information.

● Monitored all customer requests and ensured timely resolutions. Citizenship status -US Citizen

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