Highly enthusiastic worker with a contagious positive attitude, hard work ethic, and seeking a position where my experience and knowledge can continue to develop.
SKILLS AND CAPABILITIES:
Efficient in communication and interpersonal skills with accuracy to input data.
Ability to multitask and manage a busy workflow.
Confident and poised in interaction with individuals at all levels.
Excellent leadership and organizational skills.
Objective achiever/ function effectively as a team player as well as work independently.
Administered switchboard operations and type 45 words per minute.
Computer skills including Vista applications, MS Word, Excel, EMR and PowerPoint.
Knowledge of Medical Terminology
Medical clerical Experience / Epic & Avaya
Customer Service Skills
09/2005 – 05/2009 Brooklyn Leadership High School Brooklyn, NY
General Regents Diploma
I’m a High School graduate from Brooklyn Leadership High School; which specialize in leadership, Independence, and Communication where I developed my Customer Service skills and Office Training.
01/2020-08/2021 Weill Cornell Medicine New York, NY
HR Office Assistant
Maintain employee records (soft and hard copies)
Update HR databases (e.g. new hires, separations, vacation and sick leaves)
Assist in payroll preparation by providing relevant data, like absences, bonus and leaves
Prepare paperwork for HR policies and procedures
Process employees’ requests and provide relevant information
Coordinate HR projects, meetings and training seminars
Collaborate with the Recruiter to post job ads on careers pages and process incoming resumes
Manage the department’s telephone center and address queries accordingly
Prepare reports and presentations for internal communications
Provide orientations for new employees by sharing onboarding packages.
03/2018 – 08/2018 Memorial Sloan Kettering Cancer Center New York, NY
Physician Office Assistant
Prepared instruction/direction for outside referrals and follow-up care for patients.
Maintained records of patient conditions and problems to discuss observation with physician.
Submit pathology slides
Barcoding and Pre-clinic summary
Retrieve complete patient information for physician to review for reply.
Faxing, sorting and keeping track or all incoming and outgoing documents.
10/2016 -03/2017 Veterans Hospital Brooklyn, NY
Answered multiple calls regarding insurance payments, balance information, Eligibility.
Scheduled all patient and employee visits to the Veterans Hospital within the five Boroughs.
Screened and prepared patients for medical provider.
Maintained charts of patient care, conditions and problems to discuss observation with physician.
07/2015-01/2016 Time Warner Cable Flushing, NY
Customer Service Representative
Efficient in troubleshooting issues with customer’s equipment such as; Television, Telephone, & Internet service.
Understand computer technology devices while working with multiple software applications.
Preplanned customer’s appointments for billing and sale of bundle package deals upon client request.
Transmitted correspondence and invoices by Fax or E-mail
03/2012 –05/2014 EZ Pass New York Staten Island, NY
Customer Service Representative
Operated telephones switchboards to answer, screened and forward calls, and took messages.
Computed visitors and employees ID information into Computer system for building count.
Fulfilled general clerical duties including record keeping and bookkeeping.
Greeted customers, ascertained purpose of visit, and directed them to appropriate staff.
Transmitted correspondence and invoices by Fax or E-mail.