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Office Assistant Customer Service

New York, NY
April 26, 2022

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Anissa Jeffery

**** ********* ****** ***.** Brooklyn, NY 11225• 917-***-**** •


Highly enthusiastic worker with a contagious positive attitude, hard work ethic, and seeking a position where my experience and knowledge can continue to develop.


Efficient in communication and interpersonal skills with accuracy to input data.

Ability to multitask and manage a busy workflow.

Confident and poised in interaction with individuals at all levels.

Excellent leadership and organizational skills.

Objective achiever/ function effectively as a team player as well as work independently.

Administered switchboard operations and type 45 words per minute.

Computer skills including Vista applications, MS Word, Excel, EMR and PowerPoint.

Knowledge of Medical Terminology

Medical clerical Experience / Epic & Avaya

Customer Service Skills

Administrative Skills

Customer Relations

Computer Skills


09/2005 – 05/2009 Brooklyn Leadership High School Brooklyn, NY

General Regents Diploma

I’m a High School graduate from Brooklyn Leadership High School; which specialize in leadership, Independence, and Communication where I developed my Customer Service skills and Office Training.


01/2020-08/2021 Weill Cornell Medicine New York, NY

HR Office Assistant

Maintain employee records (soft and hard copies)

Update HR databases (e.g. new hires, separations, vacation and sick leaves)

Assist in payroll preparation by providing relevant data, like absences, bonus and leaves

Prepare paperwork for HR policies and procedures

Process employees’ requests and provide relevant information

Coordinate HR projects, meetings and training seminars

Collaborate with the Recruiter to post job ads on careers pages and process incoming resumes

Manage the department’s telephone center and address queries accordingly

Prepare reports and presentations for internal communications

Provide orientations for new employees by sharing onboarding packages.

03/2018 – 08/2018 Memorial Sloan Kettering Cancer Center New York, NY

Physician Office Assistant

Prepared instruction/direction for outside referrals and follow-up care for patients.

Maintained records of patient conditions and problems to discuss observation with physician.


Submit pathology slides

Barcoding and Pre-clinic summary


Retrieve complete patient information for physician to review for reply.

Faxing, sorting and keeping track or all incoming and outgoing documents.

10/2016 -03/2017 Veterans Hospital Brooklyn, NY

Centralized Scheduling

Answered multiple calls regarding insurance payments, balance information, Eligibility.

Scheduled all patient and employee visits to the Veterans Hospital within the five Boroughs.

Screened and prepared patients for medical provider.

Maintained charts of patient care, conditions and problems to discuss observation with physician.

07/2015-01/2016 Time Warner Cable Flushing, NY

Customer Service Representative

Efficient in troubleshooting issues with customer’s equipment such as; Television, Telephone, & Internet service.

Understand computer technology devices while working with multiple software applications.

Preplanned customer’s appointments for billing and sale of bundle package deals upon client request.

Transmitted correspondence and invoices by Fax or E-mail

03/2012 –05/2014 EZ Pass New York Staten Island, NY

Customer Service Representative

Operated telephones switchboards to answer, screened and forward calls, and took messages.

Computed visitors and employees ID information into Computer system for building count.

Fulfilled general clerical duties including record keeping and bookkeeping.

Greeted customers, ascertained purpose of visit, and directed them to appropriate staff.

Transmitted correspondence and invoices by Fax or E-mail.

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