Customer Service Center Representative
Resume:
JOSIE FERDINAND
PROFILE
Efficient customer service professional with 4+ years of experience in call centers and hospitality service. Adept at handling 50+ calls on a daily basis while consistently resolving client issues smoothly and quickly. Fluent in both English and Creole, and able to provide clear customer service in both languages. Seeking to apply customer service and problem-solving expertise to benefit your company as a call center representative. EXPERIENCE
Receptionist, Broken Sound Country Club, Boca Raton, FL -2018-Present Assistant visitors, directing them to appropriate personnel, answering an average 50 calls and e-mail daily. Creating a professional, welcoming atmosphere for customers and staff. Handled incoming and outgoing telephone calls with an overall customer satisfaction core of over 95% in 2019 and 2020.
Customer Care Specialist Teleperformance Ft Lauderdale FL 2015-2018 Retrieving customer data, presenting relevant product information and canceling services. Trained two new employees Hoe to enter customer data and organizing customer interaction logs. Received and average 85% customer satisfaction rating to data, 15% higher then the company’s average. Customer Service Desk Publix Ft Lauderdale 2012-2015 Interacting with customers, answer questions and inquiries customers may have, resolve service issues, enhance customer service, improve credibility And create customer loyalty.
EDUCATION
Palm Beach State College, Boca Raton, FL Associate degree, 2014 SKILLS
Microsoft office
Problem solving
French/creole
Customer service
Verbal communication
Interpersonal skills
*******@*****.***
3101 Northeast 7avenue
Pompano Beach FL
33064
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