Customer Service Clerk

Pamela M. Schertz

***** **. ****** ****

Salisbury, MD 21804

443-***-****

E D U C A T I O N

Salisbury State University

Salisbury, Md.

BACHELOR OF SCIENCE: ACCOUNTING, GPA 4.0

University of Maryland

College Park, MD

MAJOR: ACCOUNTING AND ENGINEERING, GPA 4.0

P R O F E S S I O N A L L I C E N S E S

CERTIFIED PUBLIC ACCOUNTANT

State of Maryland

P R O F E S S I O N A L E X P E R I E N C E

CHIEF FINANCIAL OFFICER JANUARY 1991 – MAY 2018

M & M REFRIGERATION, INC. FEDERALSBURG, MD.

Manage secretarial and accounting staff. Supervise all financial planning, financial operations, budget and operating plans, cost accounting, daily accounting activities, and in house computer system. Responsible for training

Hhandlwd numerous sales os the company AND all new employees on personal computers and UNIX operating system.

ACCOUNTANT/INFORMATIONAL SYSTEMS MANAGER SEPTEMBER 1987 - DECEMBER 1990

DONALD V. URQUHART & ASSOCIATES, LTD. SILVER SPRING, MD. Managed secretarial and accounting staff. Supervised all financial planning, financial operations, daily accounting activities, and in house computer system. Administered Novell Network. Helped design custom accounting software package for business. Responsible for training all new employees on personal computers and Novell Network. JOB COST CLERK JUNE 1985 - AUGUST 1987

THOMAS P. HARKINS, INC. SILVER SPRING, MD.

Coordinated all project costing and profit evaluations. Prepared and administered all budgeting for construction projects. Reconciled bank statements, prepared financial reports and controlled all overhead billing. Responsible for training all new employees. ACCOUNTS PAYABLE CLERK MARCH 1982 - JUNE 1985

THOMAS P.HARKINS, INC. SILVER SPRING, MD.

Processed cash disbursements, approved credit applications, reviewed insurance requirements, examined contracts and trained new employees. LOAN PAYOFF & ASSUMPTION CLERK OCTOBER 1981 - MARCH 1982 PERPETUAL AMERICAN SAVINGS & LOAN ASSOCIATION ALEXANDRIA, VA. Reconciled general ledger accounts monthly, prepared mortgage loan payoffs, processed loan assumptions, released legal documents pertaining to loans, and customer service relations work. TELLER AUGUST 1980 - OCTOBER 1981

PERPETUAL AMERICAN SAVINGS & LOAN ASSOCIATION ALEXANDRIA, VA. Processed daily cash flow transactions and customer service work. P R O F E S S I O N A L M E M B E R S H I P S

AMERICAN INSTITUTE OF CERTIFIED PUBLIC ACCOUNTANTS PROFESSIONAL ACCOUNTANTS AND BOOKKEEPERS ASSOCIATION C O M M U N I T Y A C T I V I T I E S

MEMBER OF CHURCH NEWSLETTER STAFF

R E F E R E N C E S

CHARLES W. SHORES, JR. SALISBURY, MD. 410-***-**** TOM THOMAS TRICE CPA, CHRIS HALL. CPA SALISBURY, MD. 410-***-****#103

JAMES R,GRISWOLD, PA, CPA FLORIDA

AGARY GLESSNER PRESTON, MD. 411*-***-****

PRIOR EMPLOYMENT REFERENCES AVAILABLE UPON REQUEST. C O M P U T E R S K I L L S

PROFICIENT IN MICROSOFT WORD, EXCEL, POWERPOINT, 2000, UNIX OPERATING SYSTEM, AIX OPERATING SYSTEM, NOVELL NETWORK ADMINISTRATION, WINDOWS, QUICK BOOKS, SOLOMONS ACCOUNTING SOFTWARE, DENEB CONSTRUCTION ACCOUNTING SOFTWARE, AND VARIOUS OTHER PACKAGES.

ALSO PROFICIENT IN COMPUTER HARDWARE AND TECHNICAL MAINTENANCE AND SET-UP.

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