Customer Service Lead Operator
Resume:
Rosa Y. Escalante
Cell 915-***-****
Email: *********@*****.***
CAREER OBJECTIVE
Over 14 years of customer service, progressive sales, clerical work and sales management responsibilities leading to last position of Lead Operator. Experience developing and implementing marketing strategies, overseeing sales professionals, and developing effective sales relationships with direct users and resellers. Capacities to train, motivate sales colleagues and to provide technical support to consumers and retailers. Responsible for commercial accounts and sales profit from Canada and USA. Ability to do multi-task, responsible, dependable and hard working.
PROFESSIONAL EXPERIENCE
Customer Service, Cashier, Technical Support and Management Experience
Daycare 2020-2022
Take care of a child
Help with daily routines
Daily care of household
Teach child daily pre- school activities
Take child to doctor appointments
Whataburger 2020
Graveyard shift cashier
Customer Service
Cashier
Sales
Clean
Edible Arrangements El Paso 2020
Delivery Driver
Deliver flowers
Delivery Valentine arrangements
Report deliveries
Datamark
Bilingual Customer Service Representative 2019-2019
Customer Service
Answer customer questions
Handle complains
Inform the customer
Process e-mails
Data entry
Providence Hospital
Certify Nurse Assistant, 2010- 2010
Help patient with daily activities
Medical terminology
Billing software and Billing coding
Health information (ex. taking vital signs, examine patients)
Medical record charting
Report to registered nurse
Affina, LLC
Lead Operator, 2005-2007
Manage and control commercial accounts from Canada and United States.
Generated trust and confidence of consumers and retailers.
Guided consumers and retailers by answering questions regarding product.
Do reports on incidents and recalls of product.
Coordinated on answering approximately 2,000 consumers letters a month.
Responsible of 30 percent of sales.
Supervise agents to accomplish sales and satisfaction with consumers.
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EchoStar Communication Corp.
CSR III, 1999-2004
Provided the best customer service in the United States.
Provided technical support to customers by troubleshooting equipment.
Accomplished sales and collection of revenue.
Educated customers of advantages on new equipment upgrades.
Consulted customers of disadvantage of disconnecting services.
Whataburger
Shift Manager, 1993-1996
Manage Hour Labor
Supervise employees and store.
Cook for consumers.
Cashier
Responsible for balancing registers money
Taco Bell
Cashier,1992-1993
Customer Service
Handle money
Cook for customers.
Responsible of cleaning store and closing it
EDUCATION
Southwest University
Attending: Graduation Date on 2019
GPA: 3.81
Anamarc College
Attending: 2011
Certified Nurse Assistant
El Paso Community College
Attended: 92-93 & Fall 98 & Fall 2007
26 credits on Law Enforcement and 6 credits on business management
Bowie High School
Graduated on 1992
ADDITIONAL SKILLS
Bilingual: Spanish and English
Microsoft Word
Certified in QuickBooks
Power Point
Problem solving
40 wpm
Communication
Time Management
Reference
Gina Regalado
17000 Pebble Hills Blvd
Ana Herrera
2100 Bonnet Ave
El Paso, TX 79936
Martha Ballesteros
11725 Snow Hawk
El Paso, TX 79936
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