Customer Service Sales Manager

Charles L. Preston

**** ******** ****

McDonough, GA 30252

404-***-**** ***********@*****.***

OBJECTIVE: To obtain a management role to contribute to superb food service operation, hands on approach for team success and excellence in customer service.

SKILLS: Proven track record with twenty plus years of effective and efficient management in the food service industry. Goals/results driven and eager to handle maximized productivity. Banking transaction, cash flow and accounting management with error free history.

EXPERIENCE:

Gladys Knight & Ron Winans Chicken & Waffles - Atlanta, GA

Manager - March 10, 2008 - Present

Manage entire front and back operation of the restaurants and restaurant staff (120 employees); recruit, coach, teach, train and monitor progress of the staff in their appearance and responsibilities.

Promote sales growth (sales >5million), ensure a high profit margin, control labor and food costs, inventories and cash accountability.

Achieve market share, profit and revenue goals through effective implementation of corporate quality programs.

Maintain client service and satisfaction objectives.

Instituted Sunday Brunch, dessert and salad bars, and deli add-on concepts for a full-service restaurant.

Mrs. Fields Famous Brands - Dessert Time of Georgia, Inc., dba, Great American Cookies

Atlanta, Georgia

General Sales Manager - July 1996 to January 2003, October 2003 to June 2007

Regional Sales Manager - January 2003 to October 2003

Responsible for seven stores with $7 million in annual sales.

Recruited, hired and trained General Sales Managers and support staff.

Assisted with grand openings, and served as the liaison between the Franchisee and Corporate Support Group.

Developed action plans to maximize sales and profitability.

Conducted store visits to ensure excellent customer service, highest product quality representation, and superior operating, merchandising and marketing compliance at all time

Manager of the Year in 2001. For six-years maintained the highest sales per square foot in specialty food category. Recognition for consistently opening the store on time.

Krystal - Atlanta, Georgia

Manager – 1994 to 1996

Directed operations of a high-volume shift, maintained P/L, revenue and sales objectives for a store with $1.6 million in annual volume.

Recruited, trained, planned and evaluated the performance of fifteen food service personnel. Maintained customer relations, managed quality, inventory and overall cost control.

Implemented internal promotion campaigns and served as an effective store-wide troubleshooter.

CERTIFICATIONS:

ServSafe Food Protection Manager Certification

Micros/System for close-out

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