Support Representative Customer

PATRICK OBI

Phone: 682-***-**** email: ************@*****.*** linkedin.com/in/kodichimma-obi

PERSONAL STATEMENT

Result-driven IT Professional with experience in overseeing technical projects in alignment with organizational goals, working closely with management, external vendors, and partners. Expertise in Microsoft 365 services with a proven record of accomplishment of offering fanatical white glove services by supporting, monitoring, maintaining/providing access to end-user customer service experience.

TECHNICAL SKILLS

Microsoft 365 Services

Customer support services

Data entry and analytical kills

Systems administration

Expertise in Customer services- Including emails and live chat

Exposure to Cloud computing

Exposure to security concepts/best practices.

Exposure to Microsoft Windows Defender ATP- other anti-virus product support

Active Directory and AD Connect

CERTIFICATION(S)

MS-100 Managing Office 365 Identities and Requirement (Certified) 2019

PROFESSIONAL SKILLS

Able to influence others effectively and positively.

Strong Communication and negotiation skills

Manage multiple projects effectively.

Able to multitask in a high paced environment

Excellent problem solving/decision making skills

Adaptable to use multiple software applications and take on new projects

Validated sales acumen, marketing, communication, and negotiation skills

Effective communication, interpersonal skills with high team spirit

Excellent technical and business development skills

Strong interpersonal skills and ability to collaboratively work with other teams

TTEC- Schwan’s Home Delivery

Customer Support Representative

October 2020 – Present

Able to thrive in a dynamic environment.

Upselling Schwan’s Home delivery rewards, promotions, and products to new and existing customers.

Confirming and providing alternate delivery options when customers are not available to receive them.

Troubleshoot customer issues to resolve payment and delivery issues.

Resolve account issues by updating and validation.

Assist in placing orders and procuring suitable meal plans for customers.

Ensuring customer satisfaction through understanding and knowledge of their independent needs.

Working seamlessly with teams and Team Leads to achieve same goal.

Using different tools- Citrix/Kronos for efficient resolution.

Experis Manpower Group

O365 concierge Ambassador

December 2019 – August 2020

Provide tier 1-2 Level support to Administrators and end-users.

Perform Office Suite planning, deployment, and management in a small business environment, and troubleshoot: Office 365 architecture; DNS Records, use, and applicability; Outlook, and other supported mail client configuration for Exchange Online

Automate and execute Office 365 procedures using Windows PowerShell; administer/ support Office 365 and MS Exchange policies; resolve tenancy technical issues; used ActiveSync for configuration of mobile messaging services.

Assist administrators with advanced troubleshooting and best practices regarding break-fix scenarios and deployment/implementation, and readiness guidance.

XpathEdge IT

Microsoft 365 Support Engineer

September 2018 – December 2019

Provided guidance and best practices to clients with installation and configuration of the Exchange hybrid wizard, setting up the co-existence mode between multiple Exchange versions.

Assist in setting up Windows Defender anti-virus with other 3rd- party anti-virus applications

Supporting configuration of a Full Hybrid with the ability to migrate user mailboxes to exchange online seamlessly.

Guided clients with Office 365 Data loss prevention, assisting with DLP policy configurations also explaining how the policy works after they are configured and enforced for all mail-enabled domains validated in Office 365.

EDUCATION

Bachelor’s Degree – City Planning (Overseas) December 2006.

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