Customer Service Representative

Mwamikazi Nakihimba

***-**** ******** **** ****** Toronto, ON M1R 1W3

Mobile 416-***-**** • *********.*********@*****.*** OBJECTIVE

Seeking employment in a career advancement opportunity with a company that will not only challenge me professionally but will also allow me to develop my knowledge and potential. SUMMARY QUALIFICATIONS

● Fluent in English and French

● Punctual, reliable and dependable hard worker

● Strong planning and organizational skills

● Excellent customer service skills

● Motivated self-starter with a desire to learn

● Ability to learn quickly and easily integrate new procedures into daily work flow

● Computer knowledge: Word, Excel, Powerpoint, POS System WORK EXPERIENCE

Elavon Canada/U.S. Bank - Customer Service Representative 03/2019 - 03/2022

● Addressed customers’ complaints or concerns

● Maintained records and statistics/updated and retrieved data

● Handled customer inquiries via phone, email and fax

● Monitored and followed-up on outstanding orders

● Maintained open communication with all internal customers at all locations

● Received and processed orders & order changes

● Ensured efficient and accurate input of orders using a number of parameters including customer specifications

Zara - Sales Associate & Cashier 11/2017 - 11/2018

● Assisted customers in finding/selecting items, provided recommendations and up-sell

● Unboxed, priced and placed new shipments (truck day)

● Replenished and organized shop floor throughout the day

● Ensured that customers received a quality service face to face and over the phone

● Investigated, resolved and recorded cash discrepancies

● Successfully opened and closed cash desk

● Fulfilled orders for customer alterations

Produce Depot - Cashier 02/2016 - 08/2017

● Received payment and gave change as appropriate

● Assisted customers waiting for checkout

● Scanned items and request price checks

● Resolved customer complaints if required

● Operated a cash register and accurately calculated prices Dovercourt Recreation Association - Program Leader (Sessional) 10/2016 - 05/2017

● Provided guidance appropriate to child's age and development

● Assisted children with disabilities (ADHD and Down Syndrome)

● Planned and lead appropriate activities

● Created an atmosphere of safety, belonging and positive development

● Fostered self esteem, problem solving and conflict resolutions skills in children American Eagle Outfitters - Retail Salesperson (Co-op) 09/2015 - 10/2015

● Assisted customers in fitting rooms

● Ensured a safe and clean environment

● Stock room organization and merchandise management VOLUNTEER EXPERIENCE

Rochester Heights Leadership Camp - Attendee and Volunteer August 2014

● Organized recreational activities

● Distributed food for individuals in need

● Planned and facilitated a cultural event

ADDITIONAL TRAINING

Youth Job Connection Pre-Employment Training March 2016

● Work/Life balance

● Customer service

● Young worker health and safety

EDUCATION

Notre Dame High School June 2017

Ottawa, ON

References are available upon request

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