Strong analytical and problem-solving skills

IESHA WASHINGTON

**** ****** ******, *.*., Washington, D.C., 20019 · 202-***-****

*******@*******.***

Customer-focused sales rep with 1-2 years of experience delivering solutions to customers. With a deep understanding of customer service, I can apply my skills, knowledge and abilities in a professional work environment.

EXPERIENCE

12/03/2021 – 4/07/2022

CREW TEAM MEMBER, MCDONALD’S RESTAURANT, VIENNA-VA

Greet customers with a smile.

Take accurate food orders.

Operate the Register and POS System.

Prepare all of McDonald’s World-Famous Food.

Partner with other Crew and Managers to meet target goals during my shift.

Help keep restaurant clean.

Ensure items are well stocked.

12/20/2007 – 06/06/2009

FRONT DESK, WASHINGTON SPORTS CLUBS, WASHINGTON-DC

Train new cashiers on procedures, customer service and sales techniques.

Scan key tags for owners, guests, and employees, and make sure all members sign the log.

Be aware of any club issues, events or schedule changes, and communicate politely with members to ensure the next shift is completed and aware of general status and any open issues.

Greet customers promptly.

Respond to customer concerns with friendly and knowledgeable service.

Answer customers phone calls in a timely and appropriate manner.

EDUCATION

SPRING 2019

DANCE AND PERFORMANCE ARTS,

Montgomery college, ROCKVILLE-MD

Demonstrate an understanding of dance as a form of performance art and culture through performances, choreography, and written and oral works based on history, anthropology and aesthetics.

JUNE 2004

ACADEMICS, H.D. WOODSON SHS, Washington-DC

Graduated with a 3.50 GPA.

TECHNICAL SKILLS

Strong analytical and problem-solving skills, excellent communication skills, and the ability to work successfully in groups and independently.

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