Special Assistant Residential Supervisor

PROFILE

Experienced administrative professional seeking a full-time position where excellent customer service, communication skills and a friendly demeanor can be utilized to improve a company's profitability. EXPERIENCE

RESIDENTIAL SUPERVISOR, ONE ON ONE CARE IN; SHELBY, NC — JULY 2014-PRESENT Planned, directed, and coordinated therapeutic services within a group home setting. Managed staff and created schedules/managed time off. Maintained budgets for group homes. Supervised medication administration by staff. Available for on-call duties, and provided coverage for staff during shifts. Assisted in interviewing applicants, along with staff training. Operated under the position as Secretary for the Safety Committee and was a member on QAQI committee. Scheduled and made arrangements to transport clients to medical appointments. Scheduled yearly meetings with clients to set, observe, and monitor their goals. Point of contact for crises within group home. Completed paperwork for billing services, including Fl2 forms, as well as processed Special Assistant funding (SSI an SI, SA funding) through DSS and Social Security. All details of managing ten group homes with thirty-eight clients, up to seventy-five staff at various times, and coordinating with other group home managers.

CUSTOMER SALES SERVICE, LOWES; SHELBY, NC - JANUARY 2013- AUGUST 2013 Responsible for providing quick, friendly customer service by answering customers questions, providing assistance, and keeping shelves stocked. Assigned primarily in Home Decor and Paint department, but also worked in Lawn and Garden, and Seasonal Department. Proficient in mixing paint, cutting blinds and working in outdoor seasonal equipment and also plants. Ability to operate, demonstrate and explain merchandise in assigned area. Understand and operate the computer. Operate store equipment in assigned area. Capability to work both indoor and outdoor environmental conditions. EDUCATION

SHELBY HIGH SCHOOL — HIGH SCHOOL DIPLOMA,

PERSONAL SKILLS

STRONG WORK ETHIC DETAILED ORIENTED EXCELLENT COMMUNICATION SKILLS CREATIVE PROBLEM SOLVER FRIENDLY DEMEANOR HIGHLY ORGANIZED ABILITY TO MEET DEADLINES QUICK LEARNER

ADDITIONAL EMPLOYMENT SKILLS

SUPERVISING EXPERIENCE INCLUDING: EMPLOYEE EVALUATION, TRAINING AND DEVELOPMENT, STAFF SCHEDULING CLERICAL EXPERIENCE INCLUDING: MEDICAL SCHEDULING, INSURANCE VERIFICATION, BILLING, WORD PROCESSING EXPERIENCE WITH PERSONS WITH DEVELOPMENTAL DISABILITIES AND HOSPITAL EXPERIENCE, CPR CERTIFIED, NCI CERTIFIED, AND MED TECH CERTIFIED

REFERENCES

AVAILABLE UPON REQUEST

210 WARE STREET SHELBY, NC 28150 704-***-**** ************@*****.*** WANDA DEFRANK

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