Purchasing Manager Customer Service
Resume:
David S. Johnson
*******@*****.***
SUMMARY
20+ years of experience in planning, organization development, and general and administrative management in the restaurant and hospitality industry. Consistently recognized for team building, mentoring and leadership skills. Experienced in facilitating change in a workforce to support reengineering initiatives and meet organizational operating, financial and quality objectives. Ability to write and implement efficient work schedules, policies, programs and procedures. Demonstrated talent for recruiting, interviewing, hiring, directing and supervising staff.
EXPERIENCE
Passed a+ class 1n 12/20
3 years experience in PAN, LAN, WAN
Bartender Washington, DC
Cuba Libre Restaurant and Rum Bar August 2015 - Present
Managed all aspects of restaurant service including water refills, table setup and maintenance, and order management for up to 20 customers per day during lunch hours; delivered exceptional service despite tight 2-3 hour timeline.
Dealt with cash and credit transactions of $800 per day; ensured accuracy and clarity of customer bills.
Offered valuable alternatives and customized 25% of food and beverage orders to ensure customer satisfaction and accommodate allergy concerns and dietary restrictions.
Supported restaurant staff of 30+ employees during busy shift which saw 80+ customers and $2400+ in revenue.
Acquired extensive knowledge of 25+ items on rotating lunch menu including all ingredients, method of preparation and preparation timelines; able to confidently and independently respond to customer inquiries about restaurant menu.
Transitioned dinner service into Latin dance club for multi-room venue by moving and storing 200+ pieces of furniture.
Delivered key insights and valuable input during pre-shift meeting to General Manager about operational deficiencies.
Trained on all corporate and Health Department safety standards and took steps to ensure standards were met for Health Department inspections.
Sales Clerk Washington, DC
&pizza April 2013– July 2015
Served highly customized and quick-service orders for 100-150 customers per day during 30 hour work week; was able to process up to 35 customers within 15 minute timeframes through operational efficiencies and strong team building skills.
Supported 15 employees by alleviating gaps in staffing resources by being flexible and adjusting to different roles in various departments as required on a daily basis.
Memorized 65+ items on menu; including in-depth understanding of ingredients, preparation, and cooking timelines.
Helped to manage $1200-$1800 in daily cash and credit card transactions.
Manager Washington, DC
Taylor Gourmet July 2012 - March 2013
Trained 15 employees across 5 locations on proper cooking methods for beef, pork, and turkey; including standards on seasoning, searing, proper cooking temperature, variations in time and temperature, brining, refrigeration, and storage.
Delivered key insights about sales, customer traffic volumes, and line formation during weekly management meetings in order to improve restaurant processes and assist with personnel management.
Resolved disputes regarding food orders and bills between customers and staff through patience and skillful communication.
Oversaw $2500-$3000 in daily financial transactions during 55-60 hour work week.
Developed comprehensive knowledge of 35+ item menu including ingredient source, preparation, and taste profiles.
Accurately recorded customized orders including specific details regarding condiment application, bread type, and toppings.
Bartender Arlington, VA
Sulgrave Club August 2010 - December 2012
Created and served 50-300 alcoholic and non-alcoholic beverages per event to bar patrons for corporate, museum, and financial clients including National Geographic, Federal Reserve Board, IMF, Bank of America, and the Newseum.
Delivered exceptional customer service for events ranging from 100-5000 attendees, which included high profile clientele in political, executive, and corporate roles.
Demonstrated extensive knowledge of standard beverage recipes and displayed imagination when mixing customized beverage orders using 15+ ingredients such as liquor, juice, soda, water, sugar, and bitters.
Personally oversaw cash and credit transactions of $600-$1200.
Traveled as required to various venues throughout the DC Metro region in order to accommodate client requests.
Bartender/Server Washington, DC
Kinkeads September 2007 - February 2010
Personally delivered bar and banquet service at multiple events to 20-120 attendees; events attended by high profile clientele including prominent executives and Supreme Court judges at exclusive members-only club.
Composed alcoholic and non-alcoholic drink orders based on standard beverage recipes, as well as created customized beverage orders using 30+ ingredients such as liquor, juice, soda, water, sugar, and bitters.
Maintained high standards of cleanliness and safety as required by management.
Purchasing Manager Washington, DC
Red Sage Restaurant August 2000 - June 2007
Administrated and monitored a 3-year, $1.2 million budget that met and exceeded milestone dates and budgetary guidelines.
Directed customer relations, sales promotions, supplies ordering and equipment maintenance.
Drove strong profit improvements by controlling costs, and steering stable departmental operations with high employee retention rates.
Significantly exceeded past manager's performance levels rapidly achieving peak performance resulting in reduced expenditure, enhanced profits, lower staff attrition rate, and increased customer loyalty.
Hired, trained and scheduled staff.
Fast-tracked employee communications by ensuring transparency through regular progress updates.
Set expectations for staff to aim towards a smooth transition.
Personally managed high-ticket purchasing negotiations and major supplier relationships.
Effectively employed proactive management and problem resolution techniques.
Supervised and monitored the work activities of subordinates and staff.
EDUCATION
UNIVERSITY OF MARYLAND, COLLEGE PARK College Park, MD
Bachelor of Arts, Government and Politics September 1987 - May 1992
Minor: International Relations
Leadership: Social Chairman - Theta Chi Fraternity (1989 – 1990), Co-Founder - G.A.M.M.A. Greeks Advocating for the Mature Management of Alcohol (1989 – 1992)
ADDITIONAL INFORMATION
Language Skills: Spanish (Conversational), German (Conversational)
Volunteer Work: Adopt-A-Pet, Anacostia Watershed Society, Kennedy Center
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