Kevin Sukraj

**** ******** **** *****, **********, Georgia, 30078

adqv07@r.postjobfree.com (cell) 647 - 294 – 1513

Objective

To use my education, skills, and industry experience to exceed organizational objectives and satisfy the diverse needs of all stakeholders involved, while further developing my professional, academic, and practical skills. Experience

Health Surveillance Technician (September 2020 to January 2022) University Health Network (Toronto Rehab Institute), Toronto, Canada

• Screened all persons entering the hospital for symptoms of COVID-19 using standardized screening tools

• Prepared written and electronic reports required for document processing and test results

• Adhered to departmental policy and maintained relevant paperwork in accordance with guidelines

• Guaranteed the completion of assigned workload; while operating, troubleshooting, and maintaining cleanliness of laboratory equipment and work area

• With all persons in the facility (patients, employees, and guests), emphasized regulatory compliance and minimized exposure related to processing tasks

Project Lead (June 2019 to Sept 2020)

Compass Groups Canada (Toronto Zoo), Toronto, Canada

• Reviewed guest complaints, as well as issues escalated by junior staff, and corrected the errors

• Operated and maintained the appearance and organization of Toronto Zoo, through landscaping activities and infrastructural alterations

• Worked with sales and other internal teams to develop strategic marketing plans and ensured KPI’s were being met across the board

• Inspected sheds, barns, fences, pastures, and grounds while documenting information in detailed and organized field sheets, logbooks, and digital spreadsheets

• Assisted with developing, writing, and maintaining standard operating procedures (SOPs) and ensured compliance with all applicable regulations

Owner / Founder / Operator (May 2015 to May 2019)

Remedy Lounge and Café, Toronto, Canada

• Created and nurtured a workplace environment that emphasized motivation, empowerment, teamwork, continuous improvement, and a passion for providing excellent customer service

• Maintained excellent curb appeal and consistency in products/services

• Trained, mentored, and developed staff members, as well as managed workforce’s schedules and payrolls

• Oversaw and directed purchasing operations of ingredients and liquor, while negotiating with suppliers and contractors to reach most favorable agreements for all parties involved

• Upheld rules and regulations pertaining to Liquor Sales License Act, Municipal Licensing and Standards and Occupational Health and Safety Act.

• Performed routine and special room set ups: following work orders, and verbal instructions; moving and setting up of furniture and equipment according to work instructions and diagrams REFERENCES AVAILABLE UPON REQUEST

Client Service Representative (December 2009 to April 2013) Toronto-Dominion Bank, Toronto, Canada

• Both in person and over phone: engaged in conversation to understand the client’s diverse needs and goals, then provided informed advice on the organization’s products and services to exceed expectations

• Provided external and internal clients with an unmatched sales and service experience that best represented the organization’s objectives and standards

• Set up small to medium sized accounts, maintained, prepared, and reviewed client statements

• Liaised with financial control and regulatory reporting staff to ensure integrity of reports and transparency between bank and client

• Worked with Customer Relationship Management (CRM) platforms to manage and track client interactions Education

September 2009 University of Toronto

- November 2013 Honours Bachelor of Science in Neuroscience and Psychology

(BSc Degree)

September 2005 W.A. Porter Collegiate Institute

- June 2009 Grade 12

(Highschool Diploma)

Skills/Credentials

• Possesses a valid “G” driver’s license and vehicle to attend various sites as required or can work remotely.

• Capable of delivering amazing customer service through: social cue detection (verbally and visually), exceeding expectations, lending an empathetic ear, and using a wide repertoire of interpersonal skills.

• Able to develop and maintain devoted relationships between client and company to achieve long-term partnerships.

• Possesses advanced computer skills, proper email etiquette and is savvy with word processing programs, and spreadsheet software.

• Proficient on multiple software packages including MS Office, SCADA, Works Management System (WMS), Laboratory Information Management Systems (LIMS) and Adobe Acrobat.

• Knowledgeable with common customer success and customer relationship management (CRM) software such as Gainsight and Salesforce.

• Can utilize strong analytical and problem-solving skills to create innovative solutions to challenges.

• Able to analyse samples both in educational and workplace laboratory settings, adhere to standard laboratory practices and perform various manual and computerized mathematical calculations used in process analysis.

• Able to work with process control automation systems and interpret process information as required.

• Proficient at working on multiple tasks simultaneously with an elevated level of accuracy.

• Training received in Occupational Health & Safety Act and Regulations, Confined Space Entry, Ladder Safety, CPR/First Aid, WHMIS 2015.

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