Youth Mentor Customer Service

AKPOJOVWO JERUSHA

** **** ****** ********, *** Bode Thomas, Surulere, Lagos.

************@*****.*** 080******** akpojovwojerusha@linkedin

PROFILE

Reliable Employee & Engagement Officer with energetic and resourceful customer service, professional at resolving customer complaints and promoting conflict resolution. Ability to cultivate key client relationships for multiple campaigns in diverse industries. Expertise in client services, account management and relationship-building, and also a skilled multitasker.

WORK HISTORY

G12 SPORT TANKE ILORIN

Febuary2018– August 2018

Sales Representative

●Received 97% satisfaction rating from customers after completed purchase.

●Kept records of customer interactions, processed customer accounts and filed documents.

●Collaborated with the team to quickly resolve customer complaints with the appropriate action.

●Effectively managed approximately 20 customers.

ANIRE JEWELLERY COLLECTOINS SURULERE, Lagos

April 2017– September 2017

Position: Sales Representative

●Promptly respond to customer enquiries in person or via phone, email, mail or social media.

●Quickly and efficiently open customer accounts by accurately recording account information.

●Maintain financial accounts by processing customer adjustments in a professional manner.

●Increased customer base by 30% during the year 20117 due to the delivery of quick service.

TEACHER, WEMLEX GRACE IPAJA LAGOS

Communicated frequently with parents and faculty to provide feedback and discuss instructional strategies

Set and typed exams questions for my students

Worked cooperatively within other teachers, administrators and parent to help student reach learning objective

EDUCATION

BA LINGUISTIC AND NIGERIA LANGUAGE

University OF ILORIN

Second Class Honours, (lower Division)

(2016--Till Date)

CERTIFICATION/TRAINING

Kawar state radio and communication training program 2019

VOLUNTEER EXPERIENCE

University of Ilorin cadet paramilitary - Non-Profit Organization February 2017 _June2020

●Volunteer labourer restoring and helpings hands with security around the school premise

●Supervised and helped a lecture and uniiloirin staff to coordinate exams hall

●Helped in solving dispute along student

Showing love -Organization

January 2017 - January 2018

●Worked as a volunteer youth mentor to empower and support children.

●Developed productive after school activities for young adults to reinforce positive learning.

SKILLS.

●Project Management

●Excellent organisational.

●Highly Proficient in Computer applications; (AI, MS: Word, Excel and Google Apps)

●Good Problem-Solving.

●Stakeholder Management

●Writing Skills: Written articles on leadership and social issues, concept notes and proposals and Curriculum Design

●Strength: Programme Implementation, Training and Facilitation

●Interest: Education, Employability, Youth Transition and Research and customer relations.

●Good Communication skills.

●Customers Relationship.

REFEREES

Available on request

Contact this candidate