Manager Warehouse Customer Service

RAMESH KUMAR P

Mobile: +919*********; Email :*********@*****.***

SEEKING LOGISTICS POSITION WITH A GROWTH ORIENTED ORGANISATION PROFESSIONAL SYNOPSIS

CORE COMPETENCIES

• Supply Chain / Logistics / Inventory • Strategic Management & Leadership

• Process Optimization / Cost Rationalization • Resource / Manpower Management

• Team Management & training • MIS Reporting

• Cross-functional Coordination • 3C, 5S & JIT Points Vendor Management

Identifying market resources for availing Supply chain activities like transportation, warehousing

Vendors identification / contract finalisation through RFQ, quotes comparison, market feedback & negotiations

Training of vendors to meet the services requirements and constantly evaluating / reviewing their performances

A dynamic professional with over 16 years of rich experience in Warehouse operations, Transportation, & Supply Chain Management

Resolute and committed with chronicled success in providing strategic leadership in multifunctional roles during long term career span in organizations like Automotive Industries & Manufactures – Chennai, Metal One Corporation India, Tata Steel Procesasing and Distribution Limited, Polyhose

(India ) Pvt Ltd, Leeboy India Construction Equipment Pvt Ltd,Lucas TVS Hosur Ashokleyland Limited, Endeka Ceramics India Private Limited, Indica Motors, Bangalore Kailash Vahan Udyog Ltd, Satrac Engineering Limited (3 PL )

Proven acumen in developing effective Supply Chain & Logistics Strategies & Policies and SOPs to achieve optimum cost of goods and services and overall commercial functions within the required time, budget and quality standards

Instrumental in implementing ERP with Barcoding system for warehousing operations/Transportation

Understanding of ISO and Industrial Standards and working knowledge of Order Management, Receivables and Purchase in ERP Application.

Optimum utilization of warehouse space by monitoring the flow of stock and demand and supply levels

Developing long-term partnerships with suppliers; managing day-to-day supplier performance to ensure meeting of service, cost, delivery and quality norms

Consistently evaluating vendor performance to ensure adherence to predefined specifications and supply of quality services / execution of job works

Inventory Control / Cost Planning & Management

Ensuring optimum inventory and effecting efficient inventory control methods for all input materials through monitoring of stock and Reorder levels

Spearheading cost reduction initiatives consolidating tasks, eliminating non-value-added processes & re- engineering of processes and systems

CAREER SPAN

Wheels Corporate Solutions Pvt Ltd Manager – Operation 15th March 2021 till date

Logiwiz Logistics India Pvt Ltd Asst Manager Warehouse Operations / May 2015 to Jan 2021 Transportation

TVS Logistics Services Ltd Officer Hub Operation/Transportation Oct 2002 to Nov 2013

Transnet Express Executive Transportation Jan 2000 to Sep 2002 P

Transportation – Roles and Responsibilities

Role as Head - Operations reporting to Director

Direct reporters – 10

Vehicle Planning of Daily Milkrun collection and delivery

Manage Milkrun & Linehaul Operation

Vehicle Planning of upcountry movement & Local movement

Vehicle Placement FTL (Full Truck Load ) PTL ( Part Load)

Manage PAN India transport operation.

on-time vehicle placement, and On-time dispatches with proper documentation

Tracking truck till delivery completion

Refer container movement in south location

POD Collection, Bill submission to Respective department

Arrange Payment to Vendor within agreed Norms

Coordinating with customer about their critical requirement.

Increasing the distributor sale target 3 Crore approximate /Month.

Coordinating with purchase /Production about their critical requirement.

All commercial activities like billing and deduction & Payment followup

MIS to Management on a daily / periodical basis

Monthly review meeting presentation.

Profitability Analysis

Vendor Management

Implement Vehicle standardise & Cost reduction

Increasing the distributor sale target upto 3 Crore approximate /Month.

Coordinating with purchase /Production about their critical requirement.

Handling an average of 65 truck movements / day in automobile Product,FMCG Product, Consumable Item

Plan and supervise the shipments from production to the end-user

Track orders using functional systems (e.g. barcodes and tracking software)

Coordinate with Warehouse Workers to ensure proper storage and distribution of products

Monitor and report on transportation costs

Ensure shipping documents are properly filed

Report maintenance and repair needs for transportation vehicles and equipment

Conduct regular safety audits on equipment

Organize training sessions for employees (e.g. proper use of machines and handling of hazardous material)

Keep organized records of vehicles, schedules and completed orders

Stay up-to-date with safety regulations

Strength

Proven work experience as a Transportation Manager, Shipping Manager or similar role

New vendor development

Solid knowledge of supply chain management

Experience preparing and tracking orders

Familiarity with logistics software, like Freightview and 3PLink

Excellent organizational skills

Ability to supervise and train staff

Problem-solving abilities

Warehouse Operation- Roles and Responsibilities

Role as Head - Operations reporting to KAM

Direct reporters - 16 Indirect reporters - over 60 Warehouse sites Casual Labours.

Responsible for handling warehouse floor space of 50 K sq. ft.

To manage 3000 SKU’s and 1500 pallet position

Following FIFO

To ensure all boxes are good condition

Frequently taking Inventory level accuracy and Cycle count on daily basis to avoid stock mismatch

Rack validation (stock verification)

All material keeping at pallet

Room temperature if it is 25 degree require or normal temperature

KPI Report (Loading and unloading

MIS to Management on a daily / periodical basis.

Responsible for Warehouse operations & resolving operational issues

Manage DC Operations, Responsible for driving and achieving targets for key distribution KPIs for the region assigned

Drive daily monitoring and adherence for all KPIs.

Coordinate with stakeholders such as 3PL, Line Haul etc. for effective utilization of resources and achieve desired goal

Improving inventory visibility

Handling an average of 50-60 trucks movements

Streamline processes and ensure continuous improvement of productivity by performance analysis

Vendors management

Vendors bill processing

Profitability Analysis

100% bills to customer

Implementation of Kaizen and 5S

Responsible for Hub and spoke model projects and Milkrun collection and delivery. Specifically Lucas TVS Project.

Error free Documentation w.r.t to 100%

Daily basis doing Cycle count to avoid stock Mismatch.

Circulating MIS/ KPI Report on daily basis. Preparing monthly review report to analysis the Monthly transaction of Inward and outward materials.

Assess the availability of space and prepare stacking/storage plans prior to programming/contingency commodities arrivals.

Taking customer feedback to monitor the quality of service they are receiving to meet their expectations.

Despatch the OE outbound material to JSR,Pune, Gurgaon,Rewari,Utrakand,Pondichery etc.,

MIS to Management on a daily / periodical basis

Updating of Stock received material system material location with the help of Labors.

Picking the material as per the indent than raising the Invoice &Sending the material to the Customer

Increasing the distributor sale target 1Crore approximate /Month.

Responsible for Hub operations & resolving operational issues

Streamline processes and ensure continuous improvement of productivity by performance analysis

Resolving of escalations acting as an interface between Customer service & Operations team

All commercial activities like billing and deduction & Payment follow up Business Development

Planning and overseeing new marketing initiatives. Researching organizations and individuals to find new opportunities. Increasing the value of current customers while attracting new ones. Finding and developing new markets and improving sales Entails tasks and processes to develop and implement growth opportunities within and between organizations.

Responds to RFP's, tenders, and develops sales in new sales territories

Contacting potential clients to establish rapport and arrange meetings

Planning and overseeing new marketing initiatives

Researching organisations and individuals to find new opportunities

Increasing value of current customers

Finding and developing new markets and improving sales

Attending conference meetings and industry events

Develop goals for the team and business growth

Develop goals and ensure business growth.

Won New Business in Tranpsportation - Account wise

Tata Steel (TSPDL) – Chennai - Contribution - Rs.700k /Month

Metal One Corporation – Chennai - Contribution - Rs.300K /Month

Satrac Engineeing Ltd – Dabaspet – Bangalore - Contribution - Rs.100k /Month

Poly Hose – Chennai – Gumdipoondi - Contribution - Rs.100k /Month

Bisleri international pvt ltd-Chennai/Dindugal - Contribution - Rs.100k /Month

Kailash Vahan Udyog Limited – Attebele – Bangalore - Contribution - Rs.60K /Month

Indico Motors – Hosur Sipcot - Contribution - Rs.50K /Month

GMMCO – Chennai - Contribution - Rs.30k /Month

Leeboy – Chennai – Gumdipoondi - Contribution - Rs.25K /Month COMPUTER SKILLSET

Applications: MS Word, MS Excel, MS Power Point

Working knowledge in ERP

Modules worked – Purchase, Stores (RM & FG),Sales ACADEMIC

B. Com from Madras University. (1995)

PERSONAL

Age & Date of Birth : 48 Years / 01 March 1973

Address for communication : 1224, 15th Street,Poombuhar Nagar, Kolothur, Chennai 600 099.

Alternate cont. number : +91-917*******

Landline No : 044-********

Languages known : English, Tamil & Hindi

Signature

(P.RAMESHKUMAR)

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