Customer Service Human Resource

Soraida Galarza

[**** Trawood Dr Apt. *Fl, El Paso, TX 79936] [915-***-****] [********@*****.***]

Objective To obtain a position where my human resources, business management and administration experience can make a significant impact within an organization.

Summary of Skills An accomplished Human Resource Coordinator with proven expertise in policy and procedure, recruiting and hiring process, personnel development, conflict resolution, change management, managerial support and reduction in worker’s compensation. Proven experience in collaborating with management to conduct Human Resource strategic planning in order to support and further corporate goals.

Operation Management

Training and Development

Management Organization Development

Compensation/Benefits

Strategic Planning

Recruitment

Harassment/EEO Compliance

Experience Installed Sales Coordinator

Lowe’s. El Paso, TX

February 2016 – Present

Coordinate Installs for Customers from start to end

Conduct excellent customer service and satisfaction

Build Professional Relationships with Installers

Process payment for payment upon completion of install

Pull and stage product for customer

Prepare contract for Install

Human Resources Coordinator

Lowe’s, El Paso, TX

February 2013-Feb. 2016

Enter New Hire information into Kronos and PeopleSoft

Maintain company bulletin boards

Handle minor to moderate issues or complaints without having to escalate them

Promote a friendly and diverse workplace where employees are motivated to provide superior customer service

Partner with managers to establish consistent practices, training, and other steps that increase morale and minimize employee relations problems

Follow corrective action policy; ensure appropriate documentation is placed in employees files

Assist employees in completing benefit enrollment change request

Track employees on worker’s comp to ensure proper use of the program

Responsible for payroll compliance

Ensure new hire paperwork is completed accurately and submitted in a timely manner

Coordinate all aspects of employment (orientation/job posting process/compensation and benefits/payroll/etc)

Recruit applicants as necessary

Assist the Store Manager in the recruitment, interviewing, hiring, and orientation of employees in their assigned area of responsibility

Post and advertise job notice both internally and externally

Perform reference checks, pre-employment background check and drug screening

Comply with all safety procedures

Roll out new policies and programs with communication, training and job aids

E-Driver Process

Human Resource Specialist

GC Services, El Paso, TX

February 2008-February 2013

New Hires Process

Process referral fees/Monthly recap/Contest recap/Company function recap

Update EZ App with dates of hire and Peoplesoft

Complete salary increase on E100 forms

Conduct New Employee Orientation

Process terminations

Process payroll

Distribute and track New Hire Benefit Packages

Attendance tracking/perfect attendance tracking

Track vacation and PPT time

Maintain personnel files

Process employee reviews

Extended approved employment offers

Performed Background Checks for all potential new hires

Maintained daily, weekly, monthly, quarterly, annually HR reports and records

Education YSLETA Learning Community Center

2013 GED

References References are available on request.

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