Black Oak Project Coordinator
Resume:
*********@*****.***
*B Black Oak Dr, Nashua NH PROJECT COORDINATOR
WORK STATUS
L2S Visa Annotation(L2 Visa)
Eligible to work as per USCIS
EAD is in process
EDUCATION
* ***** *****ma in Electronics and
Communications Engineering, June
2004
AWARDS
Hall of Fame memento
Best Performer
IBM
2011
IBM Service Award
Outstanding contribution during
Service Improvement Plan
IBM
2011
YASHIKA ANAND
Career Objective: Looking for a Project Coordinator or similar roles involving managing day to day project activities. I have previously worked as a Project Coordinator with IBM. Planned Career Gap: I took a long break from work for almost 7 years, starting in 2015, to take care of my child. I feel motivated to work again. SKILLS
• Worked on Change management and Incident management
• Familiarity with Risk Management and Quality Assurance Control
• Strong Knowledge of ITIL Core Processes
• Led a technical team of 15 members
• Hands on experience of coordinating with different technical and non-technical teams working on a project
WORK EXPERIENCE
Project Coordinator
IBM India Pvt. Ltd, India Jan 2013 - Nov 2014
• Coordinate project management activities, resources, equipment and information.
• Break projects into doable actions and set timeframes.
• Liaise with clients to identify and define requirements, scope and objectives
• Assign tasks to internal teams and assist with schedule management
• Make sure that clients’ needs are met as projects evolve
• Analyze risks and opportunities Oversee project procurement management
• Monitor project progress and handle any issues that arise.
• Act as the point of contact and communicate project status to all participants.
• Work with the Project Manager to eliminate blockers
• Use tools to monitor working hours, plans and expenditures
• Create and maintain comprehensive project documentation, plans and reports
• Ensure standards and requirements are met through conducting quality assurance tests Technical Services Specialist
IBM India Pvt. Ltd, India Nov 2010 - Dec 2012
• Coordinate project management activities, resources, equipment and information
• Worked on Microsoft Exchange server 2003,2007,2010, Active Directory 2008
• Lead the team of 25 team members for 24*7 support to one of the reputed Australia based client BHP Billiton
• Handled Core process such as Problem Management, Change Management, Incident management
• Worked on creation of changes required for Microsoft, Blackberry Infrastructure
• Handled changes from creation to execution in coordination with technical and management teams
• Provided support and lead the team during Severity 1 and SIP during the project
• Helped IBM to retain one of its reputed clients during SIP System Administrator, Microsoft Exchange
CSC India Pvt. Ltd, India Jul 2004 - Oct 2010
• Delivered support and Consultation to CSC clients and Microsoft Certified and Gold Certified Partners
• Involved in major project of migration for Motorola Using a tool EMMA
• Taking care of IRIS alerts. Solving the Medium and High Priority tickets
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