781-***-****

adqux0@r.postjobfree.com

*B Black Oak Dr, Nashua NH PROJECT COORDINATOR

WORK STATUS

L2S Visa Annotation(L2 Visa)

Eligible to work as per USCIS

EAD is in process

EDUCATION

* ***** *****ma in Electronics and

Communications Engineering, June

2004

AWARDS

Hall of Fame memento

Best Performer

IBM

2011

IBM Service Award

Outstanding contribution during

Service Improvement Plan

IBM

2011

YASHIKA ANAND

Career Objective: Looking for a Project Coordinator or similar roles involving managing day to day project activities. I have previously worked as a Project Coordinator with IBM. Planned Career Gap: I took a long break from work for almost 7 years, starting in 2015, to take care of my child. I feel motivated to work again. SKILLS

• Worked on Change management and Incident management

• Familiarity with Risk Management and Quality Assurance Control

• Strong Knowledge of ITIL Core Processes

• Led a technical team of 15 members

• Hands on experience of coordinating with different technical and non-technical teams working on a project

WORK EXPERIENCE

Project Coordinator

IBM India Pvt. Ltd, India Jan 2013 - Nov 2014

• Coordinate project management activities, resources, equipment and information.

• Break projects into doable actions and set timeframes.

• Liaise with clients to identify and define requirements, scope and objectives

• Assign tasks to internal teams and assist with schedule management

• Make sure that clients’ needs are met as projects evolve

• Analyze risks and opportunities Oversee project procurement management

• Monitor project progress and handle any issues that arise.

• Act as the point of contact and communicate project status to all participants.

• Work with the Project Manager to eliminate blockers

• Use tools to monitor working hours, plans and expenditures

• Create and maintain comprehensive project documentation, plans and reports

• Ensure standards and requirements are met through conducting quality assurance tests Technical Services Specialist

IBM India Pvt. Ltd, India Nov 2010 - Dec 2012

• Coordinate project management activities, resources, equipment and information

• Worked on Microsoft Exchange server 2003,2007,2010, Active Directory 2008

• Lead the team of 25 team members for 24*7 support to one of the reputed Australia based client BHP Billiton

• Handled Core process such as Problem Management, Change Management, Incident management

• Worked on creation of changes required for Microsoft, Blackberry Infrastructure

• Handled changes from creation to execution in coordination with technical and management teams

• Provided support and lead the team during Severity 1 and SIP during the project

• Helped IBM to retain one of its reputed clients during SIP System Administrator, Microsoft Exchange

CSC India Pvt. Ltd, India Jul 2004 - Oct 2010

• Delivered support and Consultation to CSC clients and Microsoft Certified and Gold Certified Partners

• Involved in major project of migration for Motorola Using a tool EMMA

• Taking care of IRIS alerts. Solving the Medium and High Priority tickets

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