Customer Service Data Entry
Resume:
Adrienne Beeler
Aurora, IL *****
***********@*****.***
I started working at the age of 16 and most of my working career has been focused in retail and services. In that time I gained experience in some administrative/clerical work and basic food service. I spent about 2 years in a management title with as many as 7 employees under me but also took on management responsibilities and training employees with some of my non-management titles. Since entering back into the work force I have been working more with administrative and educational work which has helped me become more versatile. I am a team player and able to adapt as needed, working well with co-workers as well as customers, but I also am able to work well on my own, meeting deadlines and expectations no matter how I need to work. Authorized to work in the US for any employer
Work Experience
Special Education Paraprofessional
Plainfield Community Consolidated School District 202 - Plainfield, IL March 2022 to Present
• Adapts classroom activities, assignments and/or materials under the direction of the supervising teacher for the purpose of supporting and reinforcing classroom objectives.
• Administers tests, homework, make-up work, etc. under the direction of the supervising teacher for the purpose of supporting and reinforcing classroom objectives.
• Administers immediate first aid and medical assistance as instructed by a health care professional for the purpose of meeting immediate health care needs.
• Assists students (e.g. toileting/diapering, feeding supervision, following specific dietary plan, etc.) for the purpose of maintaining student's personal hygiene, self-care and nutrition needs.
• Attends trainings and in-service presentations (e.g. first aid, CPR, emergency procedures, autism, CPI or de-escalation, individual/team lift, etc.) for the purpose of acquiring and/or conveying information relative to job functions.
• Communicates with teacher(s) and a variety of health care professionals (e.g. Speech Therapist, PTs, COTAs, etc.) for the purpose of assisting in evaluating progress and/or implementing IEP objectives.
• Fosters and maintains a positive and effective working relationship with teachers, administrators, support staff, District staff, students, parents, community and social media platforms for the purpose of adhering to the policies, regulations and administrative procedures.
• Implements under the supervision of assigned teacher, behavioral plans designed by IEP team for students with behavior disorders or other special conditions for the purpose of presenting and/or reinforcing learning concepts.
• Maintains professional confidentiality in all areas of responsibility for the purpose of adhering to the policies, regulations and administrative procedures.
• Monitors students during assigned periods within a variety of school environments (e.g. rest rooms, playgrounds, hallways, bus loading zones, cafeteria, parking lots, field trips, job training sites, etc.) for the purpose of maintaining a safe and positive learning environment.
• Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.
• Provides under the supervision of assigned teacher, instruction to students in a variety of individual and group activities (e.g. academic subjects, social skills, daily living skills, etc.) for the purpose of reinforcing instructional objectives; implementing IEP plans; and ensuring students success in school.
• Remains with student(s) for the purpose of providing for the safety of student(s), removing student(s) when necessary and de-escalating situations outside the classroom.
• Responds, using appropriate safety protocols, to emergency drills and situations for the purpose of resolving immediate safety concerns.
Account Manager
Excel Driving School - Naperville, IL
April 2021 to March 2022
• Managing student accounts in multiple locations
• helping teens and parents navigate through the drivers ed program and making sure all accounts are up to date
• making sure the instructors have everything they need for classes and drives
• Answering phones and sending emails
• registering students
• taking payments and processing refunds
• scheduling and canceling classes and student drives
• helping with blue slips and class lists and closing out finished class and finished student accounts
• sending, uploading and approving/denying forms and documents
• general data entry, filing and helping maintain the main office. Call Center Representative
Harry & David - Aurora, IL
November 2020 to February 2021
• Working from home 40-48 hrs a week
• answering/transferring calls
• Order/data entry
• computer work (microsoft office (mainly outlook, word and teams as well as functions in the companies personal system)
• Help customers find items that would work best for them/their recipients
• informing customers of specials/sales
• helping customers navigate the website or find products in catalogs
• (Seasonal Work over the winter)
Customer Service Rep
Thorntons, Inc - Naperville, IL
October 2011 to September 2012
• Job duties varied from day to day and included many customer service based jobs.
• I helped with inventory including stocking the shelves and coolers as well as price changes, planograms and store projects and events.
• I helped the managers with daily paperwork for the office as well as opening and closing paperwork for the registers and helping to train new employees.
• Working with computers and lottery machine, handling cash, answering phones, dealing with customers, complaints and returns.
Customer Service Rep/center Storage Manager/general Manager U-Haul - Aurora, IL
March 2008 to April 2010
• Job duties were largely based in Customer service, management and computer work.
• I spent about 2 years in 2 different management positions; Center Storage manager for the Fox Valley U-Haul located on Rt 59 and Rt 34 in Aurora and General manager of the Lake Street U-Haul located on the opposite side of Aurora, IL.
• As Center storage manager I was responsible for making sure deliveries made it to the correct storage units as well as making sure units were up to date on payments and reminder phone calls were made.
• During that time as general manager I was responsible for as many as 7 employees at one time as well as hiring and terminating when needed. I also handled payroll, training, scheduling and general running and maintenance of the business
• In all of my positions with this company I worked closely with customers helping with complaints, returns, purchases and giving out correct and helpful information in person and over the phone. I also dealt with maintenance and rentals of trucks and storage units. I also did a lot of work with the company that ranged anywhere from keeping the store and equipment clean daily and managerial paperwork including register and rental paperwork as well as transporting company vehicles and equipment between the companies at many different locations near and far in company vehicles and my own without any issues while driving.
Education
trade certificate/degree in Bookkeeping and Accounting Stratford University - Remote
March 2019 to March 2020
General Education in Business Administration
Waubonsee Community College - Sugar Grove, IL
2012 to 2014
General Education in Business Administration and accounting DeVry University - Remote
October 2007 to October 2009
trade in EMT
Waubonsee Community College - Sugar Grove, IL
October 2003 to December 2003
High school diploma or GED in GED
Waubonsee Community College - Sugar Grove, IL
November 2002 to May 2003
Skills
• Retail Sales (10+ years)
• Sales (10+ years)
• Retail Management (3 years)
• Pricing (10+ years)
• Store Management Experience (3 years)
• Merchandising (10+ years)
• Planograms (10+ years)
• Cash Handling (10+ years)
• Accounting (schooling only) (3 years)
• Bookkeeping (5 years)
• Management (3 years)
• Bank Reconciliation (5 years)
• Accounts Payable (5 years)
• Accounts Receivable
• Payroll
• General Ledger Accounting
• Google Docs
• English
• Microsoft Word
• Customer service
• Microsoft Office
Assessments
Administrative Assistant/Receptionist — Highly Proficient October 2020
Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient
Call Center Customer Service — Highly Proficient
October 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Sales Skills — Expert
October 2020
Influencing and negotiating with customers
Full results: Expert
Customer Service — Proficient
October 2020
Identifying and resolving common customer issues
Full results: Proficient
Data Entry: Accuracy — Expert
October 2020
Entering data quickly and accurately
Full results: Expert
Scheduling — Proficient
October 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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