Customer Service Csr

Chase Franckowiak

*****.***********@*****.*** 505-***-****

EDUCATION

University of Florida - Institute of Food and Agricultural Sciences Summer 2020 Advanced Nutrient Management, Nutrient Management

Planting Properly: Establishing Landscape Plants and Trees, Raised Bed Vegetable Gardening Tribeca Flashpoint - Digital Media Arts College (Chicago, IL) 2008-2010 Associate of Applied Sciences Degree – Digital Media, Recording Arts Impact Plus Training & Implementation (Dallas, TX; Albuquerque, NM) 2005-2007 Asset Development, Civic Engagement, Media Technology, Service Learning Central New Mexico Community College (Albuquerque, NM) 2004-2005 Web Business, Web Marketing, Media Ethics, Microsoft Office, E-Commerce EXPERIENCE

Santa Fe Farms, LLC (Moriarty, NM) March 2020 - November 2020 Greenhouse Manager

• Management of four greenhouses used for a wide variety of plants and growing styles

• Conducted interviews for new employment of contractors to efficiently meet demands of production

• Assisted in construction, maintenance, and overall plan for infrastructure of multiple facilities

• Created automation systems and implemented networks to remotely monitor plants

• Extreme attention to detail and notetaking for safety, security, and archival reasons Shift New Mexico (formerly Mother Earth Herbs) December 2019-March 2020 Production Manager

• Implemented policies and procedures to satisfy compliance and efficiency of production

• Managed team for daily operations including scheduling, prioritizing, data entry, documentation

• In charge of production that facilitated the operations of three separate locations

• Harvest, Cure, Batch, Sub-Lot, Conversion and Creation of products through BioTrackTHC

• Accurately followed instructions and fulfilled duties without hesitation or disruption Deluxe Design (Rio Rancho, NM) April 2019-October 2019 CSR/Sales & OSSO Project Manager

• Large scale management of signage needs and production for music festivals nationwide

• Ability to create unique work orders that materialize clients visions for their individual needs

• Drafted and fulfilled contracts with highly-detailed terms for crews that operated on-site

• Actualized problem-solving logistics to assure clients of a seamless integration of services

• Thrived in situational and recurring sales for the benefit of customer and company Mother Earth Herbs (Albuquerque, NM) May 2018-September 2018 Customer Service Associate

• Provided an extraordinary level of customer service in-person and telephonically

• Consistently in top two for sales throughout employment with the company

• Aided in training of conflict resolution and product knowledge for many other employees

• Supplied customers with highly-detailed information about products as topics came up

• Cooperatively opened and closed up the business in a high security environment Seven Point Farms (Bosque, NM) June 2017-March 2018 Production Team Member / Compliance Management

• Maintained compliance with state tracking system (BioTrackTHC) as outlined by the NM DOH

• Daily care of plants in all stages of life for a 450 plant count LNPP license

• Personally automated or restructured many tedious tasks for different types of operations

• Prepped, trimmed, packaged, and aided in the sale of product in an efficient manner

• Adhered to strict security measures for a large indoor and outdoor compound Armored Mini Storage (Albuquerque, NM) July 2012-March 2016 Assistant Property Manager / Office Manager

• Account management for over 700 active accounts including debt collection and invoicing

• Accounts payable/receivable concurrent with bank deposits and reconciliation

• Analyzed daily, monthly, and yearly reports for a fiscal and operating budget

• Completely overhauled file management system and databases for effectiveness

• All aspects of cash handling, credit card processing, charge-backs, and disputes Sterling Bank Services (NM, CO, TX) August 2011-June 2012 Technician

• Communicated with a multitude of personnel to function together and complete tasks

• Processed large quantities of work orders on time or ahead of schedule on a monthly basis

• Attended on-line training with extreme attention to detail for implementation of projects

• Completed confidential inventory of security equipment and systems

• Traveled to complete work in all of New Mexico and into Colorado and Texas CERTIFICATIONS

HIPAA Awareness for Business Associates

New Mexico Food Handler Card

AWARDS

Tribeca Flashpoint Merit Scholarship

YMCA of the USA Volunteerism Award

Character Counts Youth Achiever Award

Senator Pete Domenici Citizenship Award

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