Customer Service Manager

William Howard

*** **** ***** ****** ***#*** New York, NY 10026 Phone: 347-***-**** Email: ***************@*****.***

Objective: Recognized for dedicated work ethic and productivity. Capable of doing work that requires concentration, high degree of patience and attention to detail.; an individual with the following core competencies:

Strong communication and interpersonal skills

Works well in teams/takes initiative

Works well under pressure/ various environments

Effective problem solving and analytical skills

Open-minded

Related Experience and Work History

NYS Office of Developmental Disabilities Work Control Center November 2018 – Present

Maintenance

Repair machines, equipment, or structures, using tools such as hammers, hoists, saws, drills, wrenches, or equipment such as precision measuring instruments or electrical or electronic testing devices.

Maintain or repair specialized equipment or machinery located in cafeterias, laundries, hospitals, stores, offices, or factories.

Assemble, install, or repair wiring, electrical or electronic components, pipe systems, plumbing, machinery, or equipment.

Clean or lubricate shafts, bearings, gears, or other parts of machinery.

Disassemble broken or defective equipment to facilitate repair and reassemble equipment when repairs are complete.

Install or replace machinery, equipment, and new or replacement parts and instruments, using hand or power tools.

Mc. Donald’s, New York, NY February, 2018 – November, 2018

Team Member

Maintain sanitation, health, and safety standards in work areas.

Clean food preparation areas, cooking surfaces, and utensils.

Verify that prepared food meets requirements for quality and quantity.

Cook and package batches of food, such as hamburgers or chicken, which are prepared to order or kept warm until sold.

Prepare specialty foods, such as pizzas, fish and chips, sandwiches, or tacos, following specific methods that usually require short preparation time

Fairway Market, New York, NY January, 2017 – April, 2017

Customer Service Manager

Handled customer/employee concerns; addresses complaints and practices problem solving and effective conflict resolution in order to diffuse issues courteously and by company policy

Managed the bank processing for the end of employee shifts as needed

Created and assisted in managing some employee shift schedules and locations for the cashiers and the deli area

Ensured the selling for was properly organized; managed inventory in a team setting; assisted with stocking shelves as needed

Took care of any reported emergencies; acted quickly and executed customer safety procedures according to company policy

Organizations & Volunteerism

Volunteer – Soup Kitchen and Outreach Give Away – Local Church Assemblies

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