Call Centre Service Agent

KERRYANN REID-RICHARDS

**** ** **** ***; Apartment#262;

Lauderdale Lakes. Florida. 33313

**********@*****.***

Telephone#: 561-***-****

Professional Summary: -

A God-Fearing young lady with a proven track record in delivering world-class customer services to both my internal & external clients. I am also a very Dynamic, Flexible & Determined Individual who will go above & beyond to exceed all targets given while consistently seeking opportunities to enhance the Growth & Development of your Noble Organization.

Professional Skills: -

●Teller/Cash Transactions Experience

●Inbound & Outbound Call Centre Experience

●Open House & Foreclosure Experiences

●Mortgage Qualifier & Closure Processing

●Opening & Closing bank accounts

●Intuitive & Keen Eyes for details

●Active Listener & Strong Networker

●World-Class Certified by SQM

●Strategic & Accountable Team Player

●Critical & Analytical Thinker

●Computer Savvy

Education:-

●Notary License ( Pending-2022)

●University of Barcelona – MA in Digital Marketing with Economics & Spanish (Pending-22)

●Coaching- Christian Coaching Alliances Dec 2021

●UTECH –BA in Accounting & Marketing Aug. 2008- July 2014

Professional Experiences: -

SPIRIT AIRLINES: - Guest Service Agent Feb. 2022 – Current

Assist guests with checking in for their different flights to different locations

●Assist with Baggage queries & Irregular Operations due to cancellations of Flights

QUALITY ONE INTERNATIONAL SHIPPING Warehouse Clerk 12/2020- 02/2022

●Promptly Answering & Dispatching of Shipment Pickups

●Careful Recording & Stock-taking of Warehouse Inventories & Supplies to ensure money and resources are not wasted.

KJ’S TRAVEL & CONSULTANCY SERVICES: - Manager of Credit Portfolios Dec.2017-2020

●Assessing loan portfolios through critical & analytical thinking to approve/decline credit facilities based on the 5 Cs of Credit.

● Managed & Reduced the Delinquent Portfolios by 20%

●Generate Weekly Reports on the status of the different Loan Portfolios

BANK OF NOVA SCOTIA JAMAICA LTD. Personal Banking Officer July 08- July 16

●Analyze & Execute Clients’ Portfolios against the Compliance Policies that govern the laws of Lending which gained me TOP SALES OFFICER for 3 consecutive years.

●Effective Communicator between the Underwriting Team & The Clients.

●Preparation & Execution of Credit Closures ensuring all documentation are carried out to Disbursement and post-follow ups are done within the stipulated time frame; especially if the loan was Approved with a Condition.

Hobbies & Interests: -

●Singer on the Jesus Team Choir Ministry

●Active Fund-Raiser Planner for Charity Events

●Founder of The Voice of the Voiceless Foundation

LIST OF REFERENCES

Available upon Request

Contact this candidate