Customer Service Data Entry
Resume:
lisa avans
Falkville, AL *****
****.*****@*****.***
To use my knowledge to maintain, and improve productivity within company. Increase sales by setting goals, managing and merchandising inventory, providing excellent customer service. Daily,weekly, monthly reports,, on store/companys:: sales,% to Ly, UPT, AUR, MTD, +/- % of how the company is making profit or not. Working with all employees as team to achieve goals and have good communications with staff,staff,. Help educate team members on motivation, working as a team, and how to achieve their goals with confidence. Provide training and materials needed to help them perform the essential functions of their job, responsibilities, expectations, and company policies. Work Experience
Store Manager
Beauty Systems Group - Tuscaloosa, AL
2014 to April 2021
Recruiting/hiring/training employees, customer service, processing customer orders, customer and financial reports, ordering/ receiving inventory, daily/weekly/monthly reports, goal setting to meet monthly sales quota's, work schedules, record keeping, sales reports on retail, payroll, hazard material disposal, daily bank deposits, monthly meetings to discuss upcoming sales/profit margins and incentives to help productivity, maintaining company guidelines and goals Managing Cosmetologist
SmartStyle Hair Salon - Hartselle, AL
2007 to 2011
Managing over eight stylist, weekly/monthly reports, work schedules, hiring/training employees, customer service, ordering/receiving inventory, sales reports for retail, maintain safety and company policies, data entry, scheduling appointments, computer entry. Customer Service Representative
Goldkist Poultry - Guntersville, AL
1997 to 2002
maintain weekly reports pertaining to quality assurance department, data entry in computer system, maintain communication between outside customers and shipping department, scheduling inbound/ outbound shipments, monitoring all departments to ensure operations was conducted within government specifications, inspections of department employees on performance and reporting final ratings to proper personnel, continuous safety prevention throughout all departments in plant. More work experience available upon request
Advertising and Sales
Mini Schnauzerland Kennel - Cullman, AL
2011
Cullman, AL AKC Miniature Schnauzer Breeder Record keeping, maintain health and sanitation in kennel. AKC inspections, grooming, advertising and sales
Education
Master in Masters of cosmology
Wallace State - Hanceville - Hanceville, AL
August 2008 to May 2009
Cosmetology Degree
Wallace State College - Cullman, AL
2005 to 2007
Certificate in Business Management
Columbia Community College - Sonora, CA
1990 to 1992
Diploma
Gold Strike High School
1987
Skills
• Maintain all aspects of professional office/ and employees Reports, Payroll, Data Entry, Hiring/ training employees, A Audits, Hazard material guidelines, Company/ Safety policies Inspections, ordering/ receiving inventories Additional Skills: POS Systems, Microsoft office, Excel, and Word. Great organizational Skills, customer service oriented, Interacted professionally with all upper staff levels to ensure the highest level of success.
• Cash Handling
• Financial Report Writing
• Kennel Experience
• Recruiting
• Store Management Experience
• Retail Management
• Profit & Loss
• Human Resources
• Computer Skills
• various business apps
• Schedule Management
• Payroll Management
• Merchandising
• Bookkeeping
• Interviewing
• Leadership
• Management
• Forecasting
• Strategic Planning
• Budgeting
• Animal Care
• Research
• General Ledger Accounting
• Supervising experience
• Accounts Receivable
• Account Reconciliation
• Time management
• Growing experience
• Customer service
• Accounts Payable
• Financial Statement Preparation
• Journal Entries
• Bank Reconciliation
• Tax Experience
• Auditing
• Financial Analysis
• Sales
• Office manager experience
• Sales management
• Microsoft Office
• Event planning
• Project management
• Store management
• Hair styling
• Cosmetology
• QuickBooks
• GAAP
• Microsoft Dynamics GP
• Performance management
• Retail sales
• Microsoft Excel
• Payroll
Awards
P.O.W.E.R. Magazine
June 2020
Featured in POWER Magazine.
Professional Women in higher occupations in Business, and Mangement, corporate Careers. Award Gala Oct 2021 ceremony.
Certifications and Licenses
Cosmetology
November 2014
Managing master Cosmetologist
April 2007 to Present
Manager of the year (èast coast) 2016 Awards Gala in denton, Texas September 2016 to Present
Manager of the year 2016. Highest % overall sales,profits increases and Assessments
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Supervisory skills: Motivating & assessing employees — Highly Proficient January 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Highly Proficient
Customer focus & orientation — Proficient
May 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Recieved award for "Manager of the year" in the east coast with the company CosmoProf - in Tuscaloosa,AL.
I was featured in Women's magazine for Professional Women in Business
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