Jamilah S. Moore

adquvn@r.postjobfree.com

**** *. ******* ***. 559-***-****

Fresno, Ca. 93722

Seasoned professional with over eight years of call center leadership and operational experience. Administrative Assistant with six plus years. Licensed Realtor under DRE, CAR and NAR 7years. Child development for over 10 years, in developing achievement plans and providing direction on processes, behaviors and thresholds related to monitoring priorities, focus areas and targeted outcomes. Well versed with leading cross-functional teams, large projects as well as strategizing for the future and quantifying impacts to the business.

CORE COMPETENCIES

Customer Service

Management

Call Center Performance Management

Attention to details

Sells

Quality Coaching

PROFESSIONAL EXPERIENCE

Licensed Realtor 2015– Present

Century 21 mm and Quality First Fresno, CA.

Providing guidance and assisting sellers and buyers in marketing and purchasing property for the right price under the best terms

Determining clients’ needs and financials abilities to propose solutions that suit them

Performing comparative market analysis to estimate properties’ value

Intermediate negotiation processes, consult clients on market conditions, prices, mortgages, legal requirements and related matters, ensuring a fair and honest dealing

Prepare necessary paperwork (contracts, leases, deeds, closing statements etc.)

Develop networks and cooperate with attorneys, mortgage lenders and contractors

Promote sales through advertisements, open houses and listing services

Paraprofessional 2007-2020

Fresno Unified School District Fresno, CA.

Communicate with children and help them understand lessons.

Prepare the classroom setting to promote a healthy learning environment.

Prepare lessons and daily classroom activities

Work Directly with Students on Academic Work

Teaching appropriate behavior and communication skills

Customer Care Supervisor 2004–2006

Bank of America Call Center Fresno, CA.

Counsel and coach employees as required ensuring maximum effectiveness

Handling escalated and unresolved calls, monitoring and evaluating inbound calls as well as develop processes to improve the customer experience.

Troubleshoot and resolve customer issues for bank accounts, to billing, to service concerns.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed

Customer Service Rep Ju1y 2001 – August 2003

AAA Emergency Road Service Livermore, CA.

Multi-task in a fast past environment handling many calls & work multiple computer screens

Making sales or recommendations for products or services that may better suit client needs and safety

Ensure achievement of system, team, and individual performance

Utilizing software, databases, scripts, and tools appropriately

Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service

Taking part in training and other learning opportunities to expand knowledge of company and position

EDUCATION

4/2002 Associate of Liberal Studies – Chabot College Hayward, CA

3/2006 Associate of Liberal Studies –Fresno City Fresno, CA

6/2010 Bachelors of Liberal Arts - Grand Canyon University Arizona, CA

12/2015 Certification of Real Estate – Allied Real Estate School

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