Customer Service Assistant Manager

Parul Bakshi

E-Mail: ***************@*****.***

Mobile:1-604-***-****

Seeking, middle to top level position's to start up Restaurant/Outlet Operations, with a reputed organization.

Industry Preference: Retail, Banking

Professional Digest

3years of experience in the hospitality industry, strategic planning and Public Relations in association with One of the leaders and Pioneers of QSR in India, McDonald's India as an assistant manager. Now I joined Royal Zaika restaurant as a kitchen supervisor in dec 2021 and continue working with the company. Worked as an assistant manager, and ensures store profitability encompassing all areas of the restaurant from sales to operations in delivering high standards of QSC&V while implementing profitability measures through all the systems

Expertise in:

Profitable Restaurant Operations

Managing SPOD's like Delivery, Extended Hours

etc

Sales & Marketing

Retail Operations

Inventory Control, Merchandising

Team Building & Motivation

Ms office, word, excel

Strong Leadership Attributes

Driven to succeed and excel

Skilled in setting up new Restaurants

Innovative in thought and solutions

Committed to value for all stakeholders

Knowledge

System's Handling - Payroll, HR, Scheduling,

Training, Planned Maintenance & Repair,

Inventories Mc delivery etc.

PR Initiatives, LSM Activities

Food Cost Control Management

Career Sketch

In October 2014 joined McDonald's India Ltd. (Connaught Plaza Restaurants Private Limited) as a management trainee and escalated to the level of 2 nd assistant manager through Complete Dedication and Leadership Skills then I left Mc Donald’s in Oct 2017 and Now I started new job with Royal Zaika as a Kitchen Supervisor Dec 2021 and I am still working with the company. Work Experience

I joined Mc Donald’s as a Management trainee on 1 st October 2014 and worked as a management trainee till 30 th May. 2015 and after 8 months I got promoted as a 2 nd Assistant manager on 1 st May 2015 and served Mc Donald’s 3 year as an 2 nd Assistant Manager and resigned from Mc Donald’s in 24 th Oct 2017. In Mc Donald’s I was handling the team of 60 crew members and 20-25 per shift. Worked in Mc Donalds from 1 st Oct 2014 To 1st Oct 2017. Total working Experience in Mc Donald’s is 3years. Located in India (Dwarka sector -5,Delhi)

Currently working with Royal Zaika Restaurant since Dec 2021. In this company I am responsible for checking all the truck reports, checking the expiry of the product, ordering of the product, shelf availability of the product, maintaining the stock level, maintaining the throws,days on hand and sales. Roles & Responsibilities

Driving the set-up of operations and ensuring smooth running of operations with the objective of Total Customer Satisfaction at 100% and Ensuring to focus on the Company Goal "We are earning our Place to be the Customer's first Choice".

Handling all daily operations including promotional activities, interaction with the customers, strategically planning.

Taking care of all employee's, right from selecting, hiring, training, scheduling & providing corrective feedback to further promote & groom them into self disciplined, highly productive, valuable and successful team members.

Making accurate daily, weekly, monthly & quarterly projections of sales trends, transaction trend

Hold effective management meeting to exchange ideas on any operational procedure changes, also conduct crew meetings

Determining the restaurant profit & loss opportunities & formulate corrective action plans by setting objectives for self & mgmt. Team.

To gather customer & employee feedback and judge patterns, trends to initiate specific actions for the continuous improvement of total customer experience & satisfaction in the store.

To conduct market surveys on the basis of which, develop local store marketing activities / tie-ups & execute in the store promotion extensions.

To follow up in achieving monthly target for food cost controllable and reconciling the profit and loss statement with accounts department and identify the ways to increase profitability.

To develop the daily employee incentive schemes & creates a positive, fun work place

Participates in the restaurant human resource program, like organizing team committees for various purposes for example (health and safety team, enthusiasm team etc.

Implementing LSM Tactics, Implements sales building exercise e.g. Birthday Parties. Managing Departments

Hiring and Training -

Hiring highly customer focused and customer oriented team member and Developing highly effective employees by preparing the Training Plan for all the new joiners and existing employees (Crew Member, Delivery Squad Member, Management Trainee (Assistant Manager), Trainee Relationship Executive, Crew Training Squad, Trainee Floor Manager, 2 nd Assistant Manager). Conducting follow-up sessions and evaluate their performance and provide regular feedback, so that they can work on the highlighted opportunities and improve their individual performance and hence the Restaurant Results

Ordering System-

Preparing accurate daily, weekly, monthly orders for consumption in a given period, ensuring that it is sufficient for the business need and is not excess, resulting in wastages and impacting Food Cost negatively. Ensuring that the storage area cleanliness and organization is maintained Planned Maintenance System-

Handling Maintenance & Repair of the Restaurant's Equipment's and the Building. Planning the Daily/Weekly/Monthly maintenance tasks to ensure proper upkeep of the Equipment and the Building, further ensuring that the expenses incurred on the repair of wear & tear are optimized. Co-coordinating with Service agents for minimizing the Equipment breakdown's and hence the breakdown costs. Ensuring that the planned AMC's are utilized productively and effectively. Scheduling System-

Scheduling employees, keeping in mind the daily projection, so that the crew members are sufficient for the Shift to meet the demand of the customer flow. Also, ensuring that Crew productivity is optimized and the restaurant Labor % is under Target . Academia

Passed 10 th standard From CBSE (Central Board Of Secondary Education) in 2012.

Passed 12 th standard From CBSE(Central Board Of Secondary Education) in 2014.

Completed Bachelors in commerce from Delhi University in 2017. Professional Training & Workshops Attended

Basic Shift Management Course from 25 th June. To 29th June 2014.

Advanced Shift Management Course from 4 th Sept. To 7 th Sept. 2015.

Effective Management Course from 12 th March to 16 th March 2016.

Won Happy Manager of the Quarter Award in 2015.

I do have a proven customer service skills through work or community involvement.

I am willing to assist in a professional, friendly and efficient manner

I am available to work a flexible schedule

I am comfortable in simple sales situations

I have a strong technical skills and the ability to promote digital and self-service banking options to our customers

Personal Details

Date of Birth: 23 rd sep 1996

Mailing Address: 45257 South Sumas Road, Chilliwack BC, V2R1R7, Canada Father’s Name : Sh Gulshan kumar bakshi

Nationality : Indian

Marital Status : Married

Languages Known : English & Hindi

Email id ; ***************@*****.***

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