Customer Service Officer

MOHAMMAD HELAL

E-mail:

***********@*****.***

Phone: +974********

Address

Building 76,Zone 56,Street 555

Abu Hamour,Doha Qatar

Personal Details:

Date of Birth: 20/05/1992

Gender: Male

Nationality: Bangladeshi

Marital Status: Married

CURRICULUM VITAE

Career Objective

*To obtain a position where I will be able to contribute my skill, knowledge and experience to a company that will give me an opportunity to develop my career.

*Join a creative team work encourages me to achieve the best for me and for the organization which I am working for.

Educational Qualification

Graduated from faculty of commerce, Hajerataju

University College(2014)

BBA, Department of Accounting . Grade : Good

PERSONAL SKILLS

• Cash handling expertise

• Good customer service

• Complaint resolution

• Time management

• Account update

• Client relationship

• Problem solving/ analysis

• Ability to work under pressure

WORK EXPERIENCE

Retail and Sales service officer/teller.

Unimoni Exchange LLC

17

th

July 2017 - Till date.

Resolved issues based on thorough

investigations and concerns.

Update records with all interactions and

customers transactions.

Proficient in exchanging 30 different

currencies.

Exceeded monthly sales goal.

Trained new employees regarding money

exchange procedures, transactions making

and cash drawer handling

Adhere to relevant AML Rules, policy and

procedures of the company wherever

applicable.

Languages Known :

English

Hindi

Bengali

Experience in all aspects of customers

service dealing with enquiries over the phone

and face to face.

Serve as the key holder of the evening shift

,responsibly opening and closing.

KEY ACHIEVEMENTS

Consistently exceeded personal key performance

indicators and individual targets

Recognized as the top cashier in 9 out of 12

months

Highest data quality on the top 12 the entire

Qatar in our company on October, 2017.

Get several appreciation mails from the

customers for the excellent services.

KEY RESPONSIBILITIES

• Worked well as part of an enthusiastic team

while using my own initiative when needed.

• Build up good working relationship with the

customer and colleagues

• Handling petty cash for the branch.

EDUCATION AND TRAINING

• Cross selling strategies.

• Numerous seminars and successfully completed

the course on sales, customer service and AML .

• Manage upset customer, conflicts and

challenging situations.

• Achievement of AML/ CTF and Fraud

Prevention certificates.

• Product suit.

Declaration

I hereby declare that the above furnished information is absolute according to the records and to the best of my knowledge.

MOHAMMAD HELAL

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