Post Job Free

Resume

Sign in

Customer Service Logistics Supervisor

Location:
North, AB, T3K 0V2, Canada
Posted:
April 22, 2022

Contact this candidate

Resume:

ADDRESS: *** ****** ***** ** ******* AB T*K *V*

MOBILE: 403-***-**** / EMAIL: adquuw@r.postjobfree.com

EDUCATIONAL BACKGROUND:

MBA (Master of Business Administration)

CERTIFICATIONS/LICENSES:

First Aid & CPR Level “C” Certificate

Certified Forklift Equipment Operator

Airport Authority “RAIC” Certificate

PERSONAL STATEMENT:

I'm a highly disciplined individual with strong work ethic and high degree of initiative. I have shown in my previous work experiences that I am a dedicated worker with good multitasking and interpersonal skills. I like facing daily work-related challenges with positive mind and able to work alone with less supervision. I have excellent communication and customer service skills, and can equally work flexible shifts. As an experienced manager, I also possess good leadership qualities, demonstrated organizational background, excellent decision making ability and problem solving skills.

OTHER SKILLS & ABILITIES:

Software skills, including use of JD Edwards, SAP, Proficient computer skills including Microsoft suite – PowerPoint, Excel, Outlook, Word. Verbal and written communication skills necessary to explain complex and/or confidential information. Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals. Time management and organizational skills necessary to manage multiple projects, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs. Ability to anticipate and identify problems and use sound judgment and fact-based analysis to develop effective and efficient solutions. Ability to inspire a shared vision and empower and motivate a team. Ability to mentor, coach and act as a knowledge resource to other employees. Knowledge of concepts, practices, policies and procedures related to field operations, line haul, and contractor relations.

EMPLOYMENT HISTORY:

LEDCOR TECHNICAL SERVICES, Calgary AB, CANADA

Position: Inventory Specialist June, 2020 - Present

DUTIES:

As a Warehouse Inventory Specialist, I’m responsible for the daily flow of material including accurate shipping, receiving, and inventory control. I make certain that the Warehouse is a safe and clean space, and also assist with maintenance and small repairs on equipment and fleet vehicles. Verifies incoming and outgoing materials. Supports shipping and receiving activities; assists technicians with loading materials. Operates forklifts and lifts heavy items (up to 40 lbs.). Assists in warehouse safety, cleaning, organizing, and waste disposal. Builds and maintains relationships with field technicians; verifies that the needs of the warehousing staff are being met. Administers inventory control and order selection. Utilizes industry practices and an inventory tracking system to record and manage inbound and outbound stock. Experience with auditing processes, including process compliance, assets protection, security, quality control and labor utilization

SIEMENS TRANSPORT & LOGISTICS, CANADA

Position: Warehouse Dock Coordinator 2018 - 2020

DUTIES:

Operated forklifts and pallet jacks with safety in mind at all times. Kept a positive attitude for customers and peers on the dock. Observed all company rules, policies and procedures with regards to quality control, Occupational Health and Safety, etc. Performed sundry duties as assigned by the warehouse supervisor. Experienced in utilizing MS Scanners & procedures, TDG and WHIMIS Certification and well experienced in forklift maintenance and services. Very physically fit to provide swamped support to load and unload trailers with driver on dedicated loads. Primarily - heavy Swamped position - with the ability to load and unload large heavy freight. Kept the dock and warehouse surroundings clean and tidy. Monitored and maintained all line haul and pickup and delivery schedules. Maintained operational scheduling and was also responsible for a clean and safe work environment. Completed inspection reports, Weighed and cube freight. Address inquiries with outside agents and carriers. Distributed work assignments clearly to employees and assisted them in decision making. Loaded and unloaded trailers in a safe and efficient manner. Performed lots of warehouse shipping and receiving activities on a daily basis as required. Handled all freight documents in a productive and efficient manner according to business needs. Applied excellent customer service and quality expertise in handling freight. Experienced in operating a forklift. Physically able to perform other duties as needed. Recruited, trained, coached and managed unionized staff. Created a positive work environment, building employee loyalty, and a team atmosphere. Scheduling (adjusting for call ins, volume flex). Maintained dock clear times, find solutions to help improve any areas of concern. Followed up with any short comings on company KPI's and corrective action as required. Inspect shipments for proper quantity and damaged products. Sign off manifests, ensuring any irregularities are noted.

OLD NAVY INC, CANADA

Position: Department Manager 2015 – 2018

DUTIES:

As the Department Manager, I drive profitable sales growth by planning and executing company merchandising direction to drive sales and deliver standard operating procedure execution in my department (i.e. markdowns, signage, replenishment, and marketing). As the subject matter expert for all brands merchandising training, product standard operating procedures, tools and resources, I'm also responsible for holding others accountable for meeting merchandising standards and productivity expectations. My department consistently represents brand standards and company strategies. I'm responsible for flexing to drive profitability based on our brand’s merchandising principles and financial analysis. I'm responsible for knowing and executing all company product knowledge and strategies. I play a critical leadership role within my store, leading both direct and indirect reports to positively impact the team, operations and profitability of the store. I own the development of those that report to me. As a leader, my first priority is to contribute to the success of my store. This means that I not only deliver in my role as the Department Manager, but I also model leadership behaviors and deliver as a manager on duty. As the Manager on Duty, I deliver results during my assigned time, drive key performance indicators and brand loyalty by leading through my team. I make decisions and collaborate with other members of my store leadership team to prioritize work based on business needs and company direction.

TARGET, D.C WAREHOUSE, CANADA

Position: Operations & Logistics Supervisor 2013 - 2015

DUTIES:

Oversaw the complete day to day operation and maintenance of a high volume facility and ensured the facility was operating to optimize safety and quality measures. Ensured proper utilization of staffing as well as involvement with the hiring process for all management personnel. Planed established, and executed business objectives to meet all operational goals for the facility. Ensured that customers’ expectations are met daily. Supported all company safety rules and culture at all times. Performed management responsibilities such as hiring, terminations, coaching, skills development, recognition and rewards, performance management

and staff productivity. Managed employee relations issues, ensures training compliance is up to date and works to reduce employee turnover. Provided annual performance evaluations and meets with staff daily to review service levels and performance as well as to obtain operational feedback. Planed, organized, staffs, directs and controls the day-to-day operations of the department; develops and implements policies and programs as necessary. Responsible for on-time deliveries, productivity levels, safety standards and facility upkeep. Led employees by example and maintain best practices for the work environment. Developed and managed the department budget; ensures compliance and addresses variances and other budget concerns. Adhered to budget requirements and work towards meeting district, region, and company-wide goals. Adjusted facility budget resource allocation and usage as needed, to maximize efficiency resources. Ensured adherences to all aspects of the contract and holds all Independent Contractors (IC) and Independent Service Providers (ISP) accountable to the operating agreement. Developed relationships with vendors to help resolve problems and serves as liaison between contractor and vendor, as needed. Measured the execution of performance standards, goals, measures, and takes corrective action and reports results as appropriate. Oversaw corporate initiative roll out, develops improvement strategies, and monitors implementation within the station.

KYC TRANSPORT & LOGISTICS, SAPPORO

Position Held: Warehouse & Logistics Supervisor 2007 – 2012

DUTIES:

Oversaw the complete day to day operation and maintenance of a small volume facility and ensured the facility was operating to optimize safety and quality measures. Ensured proper utilization of staffing as well as involvement with the hiring process for all management personnel. Planed established, and executed business objectives to meet all operational goals for the facility. Ensured that customers’ expectations are met daily. Supported all company safety rules and culture at all times. Provided daily guidance and motivation to Dock Workers (employees and agency workers) and Drivers (company and broker drivers) to ensured achievement of operational objectives for the terminal. Escalated issues of individual poor performance, inappropriate behavior, absenteeism, etc. to the Operations Manager. Communicated monthly performance stats to the team to help measure, developed and improved operational performance. Maintained policies and procedures and ensured compliance with federal and provincial transportation, safety, and employment legislation. Ensured all incidents (personal injuries, transportation collisions, spills, near misses, etc.) are promptly reported, documented, an investigation is initiated and corrective/preventative measures are implemented. Held effective, weekly toolbox meetings and ensured safety issues are addressed. Worked with the team and others, internal and external to the terminal, to resolve roadblocks to achievement of daily operational objectives. Ensured the PM schedule for the terminal is followed. Worked with the Terminal Manager to track monthly performance stats for the dock.

SHOPRITE WAREHOUSE & LOGISTICS, LAGOS

Position Held: Warehouse & Logistics Manager 2004 – 2007

DUTIES:

Oversaw the complete day to day operation and maintenance of a small volume facility and ensured the facility was operating to optimize safety and quality measures. Ensured proper utilization of staffing as well as involvement with the hiring process for all management personnel. Planed established, and executed business objectives to meet all operational goals for the facility. Ensured that customers’ expectations are met daily. Supported all company safety rules and culture at all times. Supervised all warehouse and sales floor activities aimed at achieving 100% flow, in-stock and overhead organizational plans, maintaining aisle cleanliness and shop ability and signage in coordination with internal partners. Managed all back-stocks from sales floor and truck excesses at the store’s warehouses for location accuracy. Supervised and provided leadership and training to a team of up to 50 Team members while working closely with Vendors and other department Managers. Provided supervision and assistance in the various departments including assisting the Store Manager with ordering, merchandizing, customer service, and supervising staff. Ordered or purchased merchandise for the department, ensured inventory levels meet demand, and that products received meet quality standards. This included analyzing sales and doing inventory reports. Provided excellent customer service to visiting customers at all times.

GLOBAL WAREHOUSE & LOGISTICS INC, LAGOS

Position Held: Warehouse & Logistics Manager 2001 - 2004

DUTIES:

Oversaw daily operations & logistics and ensured timelines were met while achieving high accuracy and productivity. Provided performance feedback as a way of motivating team members to increase their level of productivity. Carried out all accident and incident investigations and reported same to the operations manager for proper follow ups. Provided superb client service while leading my team towards achieving departmental budgets and key performance indicators. Was also involved in the management of various other projects at the other departments for the good of the company overall. Analyzed all data and information before the shift start up to determine the best course of action for achieving success. Determined manpower needs and skill requirements to meet project objectives and oversaw executions of project well on time. Employed and provided quality training of team members and helped made sure they achieved all job required development to excel. Monitored and maintained all line haul and pickup and delivery schedules. Maintained operational scheduling. Responsible for a clean and safe work environment. Completed inspection reports, Weighed and cube freight. Address inquiries with outside agents and carriers. Distributed work assignments clearly to employees and assisted them in decision making. Loaded and unloaded trailers in a safe and efficient manner. Handled all freight documents in a productive and efficient manner according to business needs. Customer Service and well experienced in handling freight. Experienced in operating a forklift. Physically able to perform other duties as needed. Recruited, trained, coached and managed unionized staff. Created a positive work environment, building employee loyalty, and a team atmosphere. Scheduling (adjusting for call ins, volume flex). Maintained dock clear times, find solutions to help improve any areas of concern. Followed up with any short comings on company KPI's and corrective action as required. TMS and NCC issues that arise (late trailers, load issues). Helped developed lead hands. Time Management (payroll). Responsible for achieving objectives as outlined in the operational scorecard. Improved of operational standards through reviews of employee performance, coaching, counseling and recognition.

EZZON WAREHOUSE & LOGISTICS, LAGOS

Position Held: Warehouse Manager 1998 - 2001

DUTIES:

Oversaw the complete day to day operation and maintenance of a small volume facility and ensured the facility was operating to optimize safety and quality measures. Ensured proper utilization of staffing as well as involvement with the hiring process for all management personnel. Planed established, and executed business objectives to meet all operational goals for the facility. Ensured that customers’ expectations are met daily. Supported all company safety rules and culture at all times. Managed the company warehouse and protected all company assets in the including non-stock merchandise. Supervised and trained large number of team members whose duties include receiving, unloading and working all trucks. Ensured free flow of goods from the warehouses to the entire sales floor of the company at all times. Managed and supervised all warehouse back-stocking of items for record keeping and high accuracy. Supervised and provided leadership and training to Team members while working closely with Vendors and other department Managers. Provided supervision and assistance in the various departments including assisting the Store Manager with ordering, merchandizing, customer service, and supervising staff. Ordered or purchased merchandise for the department, ensured inventory levels meet demand, and that products received meet quality standards. This included analyzing sales and doing inventory reports. Provided excellent customer service as the product expert, assisting customers with making selections, answering their questions, and provided advice about merchandise.

HOBBIES/INTERESTS:

Reading, Swimming, Traveling, Drawing & Painting, Creativity, Music, Singing and Sports



Contact this candidate