Mark Henderson

Philadelphia, PA *****

adquue@r.postjobfree.com

+1-267-***-****

Telecommunications/Data Technician who has comprised keen installation and troubleshooting techniques through years

of experience which helps complete multitudes of industry task in timely manner. Highly results oriented while successfully building strong customer relations. Eagerly looking to recommence my Telecom/Data career by joining an exceptional organization. Cabling Skills

• Terminate 25pair - 4pair industry cabling to patch panels, 66 or 110 blocks at MDF/IDF's and work locations.

• Terminate Data CAT 5 and Voice CAT 3 proficiently at workstation and or patch panels.

• Complete Client MAC (moves, adds & changes) request, consisting of various cable terminations.

• Test & Tag Telecom industry Trunk lines, T1/PRI circuits at MDF and extend to Client data offices. Authorized to work in the US for any employer

Work Experience

Cable Technician

Insight Global - Philadelphia, PA

June 2021 to Present

• Use customer's building blueprints to determine the location of each group or individual cable run.

• Route assigned cabling throughout customer building cable trays to MDF or IDF location in preparation for termination and testing.

• Install structured cabling J-hooks inorder to complete over head cable runs clean and neat.

• Keep cabling inventory of each job to make sure the job does not exceed the projected budget. Semi-Skilled Laborer

City of Philadelphia - Philadelphia, PA

October 2018 to June 2021

• Manage street repairs via asphalt adjustments.

• Operate jackhammer breaking old damaged street pavements in preparation for new material lay.

• Calculate materials needed to complete ditches scheduled for daily maintenance.

• Inventory yards maintenance equipment while keeping all calibrated and within city specifications. Package Handler

Amazon - Philadelphia, PA

2017 to 2018

• Set shipping containers via Zip code for package delivery assignment early morning.

• Load containers with assigned packaging for delivery vans to pick and carry out next morning.

• Unload trailer trucks full of packages into our building hub be delivered within our coverage area.

• Divert packages via their Zip code toward proper mechanical belt assignment. Telecommunications Manager

ATRIS - Oaks, PA

2007 to 2017

• Responsible for handling telecom/data service requests for a wide range of customers.

• Complete Clienteles MAC (moves, adds & changes) request, consisting of hardwire cabling and software PBX database modifications.

• Maintain an accurate account of time and material per install and service request via centralized database system used by our management team.

• Test various Central Office circuits at buildings MDF and keep records of circuit location.

• Extend Telco circuits to various IDF's closets to provide customers with phone and fax line service at their desired station locations.

Cable Technician

AMTEC - Philadelphia, PA

2007 to 2007

to 2007

• Install cable service and provide high levels of customer service for Comcast customers.

• Communicate with local dispatch updating and closing services tickets per company codes.

• Run service tickets for Comcast customers with outages and internal equipment or cabling issues. Telecommunications Engineer

Professional Services Inc - Rockledge, PA

2001 to 2006

Able to read industry color code, terminate voice/CAT3 and data/CAT5 cables on various workstation jacks, 66 or 110 blocks and or patch panel frames proficiently.

• Provide technical support too all SIEMENS clients as a Certified Network Partner during PBX installations and individual customer service related issues.

• Trained various customer clients' proficiently on SIEMENS digital phones, program design software and voice mail applications.

• Complete Clienteles MAC (moves, adds & changes) request, consisting of hardwire cabling and software database modifications.

Level 2 Telecommunications Engineer

SIEMENS ICN - Cynwyd, PA, US

1998 to 2001

• Installed, serviced and maintained telecommunication networks for clients' HICOM PBX systems.

• Project managed company PBX & Voicemail installation cuts per need of specified customer.

• Provide technical support and training to SIEMENS Licensed Business Partners for the company's HICOM system installations.

• Delegated to provide advance technical service to specified clients needing critical support on complicated production software and hardware issues. Telecommunications Engineer

SIEMENS ICN - Bala-Cynwyd, PA

1996 to 1998

issues associated with industry vendors (Verizon) on Trunking and T1/PRI circuit issues.

• Designed various PBX databases per telecom system needs.

• Complete MAC and service request daily.

• Coordinated installations of Central Office Trunk lines into various brands of existing or new SIEMENS PBX service equipment.

Education

Associate's degree in Electronics Engineering

DeVry University - Woodbridge, NJ

June 1996

Skills

• Telecom/Data Cabling Skills

• Terminate 25pair and 4pair station cables to 66 or 110 blocks at MDF/ IDF's and work locations.

• Complete Client MAC (moves, adds & changes) request, consisting of various cable terminations.

• Test & Tag Telecom industry Trunk lines, T1/PRI circuits at MDF and extend to Client data offices.

(10+ years)

• Software Troubleshooting

• Technical Support

• Microsoft Office

• Surface mount technology

• Construction

• Customer service

• Database Design

Contact this candidate