Outlet Manager Front Office
Resume:
Relevant Experience:
Kimberley ONeal
Silver Spring, MD 20906
adqutx@r.postjobfree.com
Sutherland Global Services Rochester, NY 3 Years Combined Experience Gateway Computer Tech Sales November 2009-April 2010
• Telephone sales of computer tech support and various computer products
• General tech support
• Data input
Hyatt Regency Rochester, NY 3 Years Combined Experience PM Food and Beverage Outlet Manager/Supervisor October 2007-November 2009
• Supervised PM Food and Beverage operations for hotel
• Managed customer relations and satisfaction within the food and beverage departments
• Responsible for food and beverage requisition and inventory of supplies
• Supervised overall food quality and presentation
• Trained staff on various policies and procedures
• Received various certificates and awards during my time with the Hyatt Strathallen Hotel Rochester, NY May 2007-October 2007 Banquet Server/Lead Banquet Bartender May 2007-October 2007
• Serviced hotel guests during events
• Handled inventory and consumption of liquor during events
• Calculated final billing for alcohol consumed during events
• Set up and breakdown of event space
Dusk Til Dawn Inc Rochester, NY February 2004-January 2007 President February 2004-January 2007
• Handled Destination Management for various companies and clients
• Managed all operations of the corporation
• Managed, implemented and made any necessary changes to computers and internet technology, and assisted with administrative support.
• Created and implemented company policies and departmental procedures
• Ensured clients, staff and vendors had accurate, detailed and up to date information re- garding the services being provided by the corporation
• Managed public relations, overall communications and involvement with the community and clients
• Implemented all client services and products
• Managed and guided course of actions in operations by staff and vendors
• Handled all vendor price negotiations and ensured the vendors were qualified for the ser- vices being provided
• Oversaw and coordinated financial and physical resources and reports 2
Education:
Career Summary:
Coach USA Rochester, NY February 2003-May 2004
Motor Coach Sales Associate February 2003-May 2004
• Handled outside and inside charter sales for the Rochester division of Coach USA
• Organized and handled price negotiations for booking clients
• Prepared and handled research and reports for potential clients and corporations as well as leads
• Communicated, created and implemented company information and sales media to exist- ing and potential clients
• Handled detailed data input
• Executed meet and greets for existing and potential clients Crowne Plaza Rochester, NY 8 Years Combined Experience Night Manager/Front Office Supervisor November 2001-February 2003
• Managed and inspected all outlets of operation within the hotel during peak hours of reg- istration, consisting of 20+ food and beverage, room and engineering staff
• Managed and trained front office and bell staff, consisting of 15+ staff
• Implemented front office policies and procedures
• Handled customer relations within the hotel and intercepted and managed customer comments and concerns
• Ensured accuracy of data related to the hotel guests and managed room inventory and availability
• Managed guest reservations and ensured availability of services, products and special requests of the hotel clients
• Assisted in all hotel operations when needed, consisting of housekeeping, front office, restaurant, room service, banquets, bar, group sales and engineering
• Oversaw front office accounting and promoted accounting procedures and policies
• Received various Management and Employee awards and certificates AM Restaurant Supervisor May 1999-November 1999
• Supervised hotel restaurant operations and trained 15+ employees on restaurant policies and procedures
• Managed customer relations and satisfaction
• Handled food and beverage requisition and inventory for the hotel restaurant
• Supervised overall food quality and presentation Monroe Community College Rochester, NY Spring 1995
• Earned 20 credits towards Interior Decorating degree I am a proven leader with 24 years combined experience in Food and Beverage/Hospitality. I have the ability to direct and supervise staff, as well as hire and train staff on policies, pro- cedures and job duties. I take great pride in any task I am given and will give complete dedi- cation to the business’s overall mission and goals. I also have the ability to be managed and work well with others. I am a strong team player and strongly support a team environment.
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