Travel Consultant Customer Service

ASHANTI GONZALES

Killeen, TX

*********.**.**@*****.***

Highly motivated individual with proven leadership skill. Bringing exceptional coaching and interpersonal skills to inspire, technical and business skills to provide superior service. EXPERIENCE

SEPTEMBER 2019 – SEPTEMBER 2020

UNARMED SECURITY OFFICER, ALLIED UNIVERSAL SECURITY SERVICES, SYSTEMS AND SOLUTIONS.

Securing premises and personnel by patrolling the property. Performing building and equipment inspection around access points and permitting entry. JANUARY 2019 – SEPTEMBER 2019

TRAVEL CONSULTANT, TELEPERFORMANCE

Providing advice about travel documentation. Answering all customer inquiries and arranging transport and accommodation for the consumer.

SEPTEMBER 2017 – JANUARY 2019

TRAVEL SALES REPRESENTATIVE, RELIANT ENERGY

Providing face to face client sales in effort for contract completion. Supplying efficient and courteous, customer service with strong product and accessory knowledge for pricing and promotions to be upheld.

EDUCATION

JUNE 2018

DIPLOMA, ELLISON HIGH SCHOOL

AB Honor roll all four years, top 10% of my class with 3.5 GPA SKILLS

• Appropriate handling of phone calls with interest in customer’s needs

• Provided excellent customer service.

• Typing up documents and inputting insurance

information

• Problem Solving

• Leadership

• Time Management

• Flexibility

• Communication

2

ACTIVITIES

• Created and Designed the outfits for the annual step Team competition for my High school classmates.

• Assisted in designing my sisters’ prom dresses.

• Operated and organized a virtual sewing class for family members.

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