Front Desk customer service / It Support

Education

Sydney Academy, * Terrace st, Sydney NS, B1P 2L4

Class of 2019

Nova Scotia Community college (NSCC), 1240 Grand Lake Rd, Sydney NS, B1P 6J7

graduating class of 2021

Relevant Work experience

Toad Hall Studios, Whistler (June-August 2019)

Took phone calls from customers for ordering tee shirts, stickers, or business cards, as well as printed bags and merchandise for the Vancouver Canuks. Did some training with senior employees with building computers and fixing hardware.

Rocky Mountain Chocolate Factory, Sydney (2018-2020)

Key holder and main closing staff. trained new employees how to open and close. Also did baking duties such as made cookies, waffle cones, and many other foods for the store while following food safe guidelines. Management said I was the best cleaner they had!

Cabot Shores Wilderness Resort (April 2021 – October 2022)

Main Front Desk staff. Made and took inbound and outbound phone calls to book guests in, and organized housekeeping staff, sent professional emails, organized packages, deals, and events, worked as kitchen hand with head chef and buisness owners in the kitchen and dining room during eventss, as well as had some management experience with training new staff and helping the business owners directly with administrative duties – including but not limited to:

●QuickBooks and light accounting duties

●Phone calls to and from guests

●Building and getting an online ordering system up and running with a printer for the kitchen

●Scheduling

●Monthly gratuity payouts for staff

●Guest payment and invoicing

●Managing guest complaints

●Organized and instructed housekeeping staff on which accommodations needed cleaning and setup

●Worked with head chef to develop which French roll recipe was best for guests

●Organized cleaning staff to adhere to food safe standards

●Preformed housekeeping duties on private accommodations, such as laundry mopping/sweeping, and disinfecting as per Covid-19 regulations

Support Services Group (S2G), Sydney Mines, NS. (Present)

Working from home taking inbound phone calls for HomeServe, a home insurance provider. I speak with customers in regards to billing issues, account and coverage information, complaints/escalations, and assist accordingly while staying within compliance guidelines. I also offer other coverages and upsell when relevant to customer needs.

Other work experience/Skills:

I have also done Call jobs for IT support, such as configuring a new public wi-fi network for Hot Buns Bakery in Whistler, and assisted in fixing/moving a staff member’s email account without losing any of their work. I have also trained with fixing slow laptops and computers, and diagnosing technology- related issues.

Memberships and volunteer work / certifications

WHMIS / OH&S – certified in 2019

Volunteer work for Lego League -2019

Volunteer work for NSCC open house – 2019

Volunteer work for SPCA, included walking dogs that were yet to be adopted

Personal Interests/Skills

●I am a hard worker and like to get things done right away

●I always come to my workplace prepared, on time, and ready for what may come

●I rarely need to be instructed twice when given a task

●I work well in a team environment and put effort into staying organized and on track

●I have always been passionate about learning new things about the IT field and computers

●I am able to function well in a fast paced and potentially physically demanding environment

References

Amelia M. - 902-***-****

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