Sales Manager Call Center
Resume:
James Owens
************@*****.***
Summary
MBA Graduate with a proven track record of managing operational objectives and sales teams to hit quotas and meet deadlines. A sales manager and account management professional with the ability to motivate, train, coach, hire, and make all other decisions in making employees successful in an organization. Hands on manager with the ability to handle multiple tasks and while identifying issues or opportunities for improvement. Considered by employees and upper management to be a natural leader that is not scared to get “my hands dirty” and do whatever is necessary to get the job done.
Recognized Mastery in:
Best Practices/Presentation Sales/Team Management
Negotiation of Contracts/Leases Solution/Consultative Based Sales
Resolving Conflicts with Solutions Avaya Sales Certified/
Starting up Divisions/Workflows GeoTab Certified/Fleet management
Telematics/ Fleet sales IT Reseller/Managed Services
Professional Experience
Can-Am Wireless Irving, TX (Work From Home) July 2, 2018– September 19,2019
National Sales Manager
Responsible for providing quotes on company’s bidding for various IT products. Use various sites GovSpend, old purchase orders to quote products and by showing what we could have saved them had they purchased that order from us and invite them to call us next time they were in need, updated in CRM for follow up. I Create centers of influences to drive sells. Stay active in the community and always be networking to make the job easier. Quoted fleets on product offerings and showed the value and return on investment. Creating commission structures and it was commission heavy s as State. We “Quasi” Start up, much involved I have put together a best practices and onboarding guide or a new hire pass.
Became acquainted with many different products and Offerings quickly
Certified in selling Avaya and GeoTab products by taking the exam (2 of Partner I
Multi-tasks to become the SME on most products we offered
Wrote scripts for winback campaigns and sales calls
Makes hunter calls & sent emails to business to create repoire and earn business
Deals with municipals, School Districts, Government agencies cities of? County Of
Telvista/Verizon Farmers Branch, TX April 2017 – March 2018
Manager MicroFleet /ExpressFleet
Responsible for meeting monthly unit numbers for Verizon GPS tracking devices. Specializes in the 1-4 and the 4-12 Space. Managing 25 employees currently high level of visibility within the company as the project is a must succeed. Trains and develops associates on selling techniques and rebuttals to assist in shorting the length of the sale. Works with the client to make sure metrics are being met and to improve workflow and training. Run two different telematics initiatives Network Fleet and Micro Fleet. Makes sure that reps explain the need for ELDs and other industry items related orders to prospects.
Hit 300 units first month in taking over with just 4 associates on this campaign
Instituted various sells strategies to make the calls more efficient
Set the standard and metric needed to see success
Used numbers and stats to coach and make decisions concerning the department
Added a new group to assist in increasing sales
Staffed department to 13 and currently we are at 25
Run Daily, Weekly, and Monthly reports to monitor the business
Have weekly meetings to go over numbers and action plans
Certified Payment Processing, Carrollton, TX 2010-2016
Manager Product Services, 2012-2016
Responsible for meeting monthly sells quotas in a leasing and new acquisition department. Developed and coached employees and assisted them in becoming better sales agents and closing accounts. Hit monthly sales quotas monthly and was in a very highly visible department. Worked cross functionally with other departments. Worked over phones/call center environment.
Removed a non-revenue generating department resulting $400k in salary savings annually
Instituted a sales strategy and work flow that saved 40K a month in operating cost
Made pertinent changes to the QA process resulting in a 30 percent higher retention level
Led a sales team of 16-20 inside and 4 outside sales reps to meet sales quotas
SME on leasing contracts and new business applications
Preliminary approved and inspected new business applications
Down sized department and got more with less increasing efficiency
Wrote and changed commission plans resulting in increasing production
Set record leasing numbers in October & November 2015 Hitting 130% to goal
Received a trip to Cabo San Lucas 2/2016 for department production levels
Sales Manager -Team Lead, 2010- 2012
Responsible for the production and sales of a team of 13-18 outside reps throughout the US selling credit card processing and services. Train and coach sales reps to meet quotas and assist them daily in making sales.
Track leads through the CRM and make sure the opportunities are being maximized
Stayed up to date on competition and industry changes to assist in making sales
Trained and coached each rep daily to maximize the reps understanding and sales
Took turns with merchants to close the deal and answer any higher level questions
State Farm Insurance, Carrollton, TX 2007-2010
Supervisor/Insurance Rep – Sold various insurance products and created increased exposure of the agency. Marketed to various business and created partnerships to increase sales production.
Sold insurance to fleets. Gave discounts and explained return on investment. Gave demonstrations remotely using various tools and technology to close deals.
Hit monthly sales quotas creating increased monthly revenue
Sold new Property & Casualty and Life & Health insurance to prospective clients
Upgraded and sold in the current book of business
Sold commercial accounts along with fleets
Sold small health group policies to companies of 50 or less
Grew the business 100 percent from 2007 to 2008, doubled book
Managed a team of sales agents, making sure they are licensed and trained
Managed all sales leads through salesforce to make sure they are maximized
Pre-underwrites deals to make sure quality business is being written
Stays up to date on underwriting guidelines and changes
Stays up to date on competition and industry trends to increase and leverage production
Managed the growth of the agency and hiring of new agents
AAA Texas, Irving, TX 2006 – 2007
Sold Insurance products to clients and stayed up to date on products and competition.
Insurance Rep
Sold using CRM to new clients
Explained features and benefits of AAA products
Maximized leads by working all leads diligently and until close
Education
Business Administration, MBA Degree
University of Phoenix 2009
Bachelors of Science
University of Texas at Dallas, 2007
SYSTEM, APPLICATION SKILLS, CERTIFICATIONS
Oracle, Business Objects, Various QA systems, Salesforce, Various CRM’s
Microsoft Office Suite, Sharepoint, RUMBA, QSI, RAM, Property & Casualty License, Life & Health License
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