Community Organizer Support Representative

Katrina Butler

Stone Mountain, GA

**********@*******.*** Cell: 678-***-****

Experience

Omni Interactions January 2022 - current

Quickbooks / Turbotax Product Expert

Customer facing position providing Tax Support to customers., as well as with.

Assisting customers who are working on their tax return with both product/softare

Answering tax questions and calculations

Ability to utilize resources

Documentation

Strong Communication and written skills

Georgia Coalition for Higher Education in Prison May 2021 - current

Research Analyst

Conduct research from various sources to find patterns

Collecting, analyzing and translating data into valuable insights

Develop potential solutions to show issues of injustice

Prepare communications through spreadsheets, reports and power point presentations that provide insights on what the data reveals to facilitate decision-making

Analyzed the value of the collective data

Strong Communication and written skills

Teleperformance, Atlanta, GA April 2021 – October 2021

Virtual Telephone Tech Support Representative Tier I

Handling customer technical support cases through inbound and outbound phone calls

Utilizing company knowledge based articles to troubleshoot customers issue

Logging issues in a proper manner according to company policy and procedure

Maintain client confidence by keeping their information confidential

Sending reference material for customers by emailing knowledge based articles to help aide in their issue

RestoreHer, Atlanta, GA March 2021 – Current

Community Organizer

Nurtures relationships for communities that are at risk and in need of help

Working with activists and other groups to effect social change.

Networking within the community to create positive social impact, develop helpful programs, and enlist community support for causes

Strong communication with community members and officials

Project planning, connecting people with necessary social resources

Creating informational materials and reports

Strong communication, written and follow up skills

HighGrove Partners, Austell, GA

Staffing Coordinator August 2016 -January 2017

Screens, interviews, and recommends prospective employees for employment in entry-level and experienced technical positions.

Verifies past employment and references

Works with search firms to find the most highly qualified candidate for each position.

Familiar with a variety of the field's concepts, practices, and procedures.

Relies on experience and judgment to plan and accomplish goals.

Works with supervisors and managers to ensure staff is properly trained in a timely manner.

Adecco, Atlanta, GA

HR Specialist / Accounts Payable Specialist March 2014-August 2016

Performs customer service functions by answering employee requests and questions

Verifies I-9, W4 and G4 documentation

Maintain Corrective Action Database

Daily communicatin with Directors, Managers and Supervisors regarding employees (attendance, behavior, and performance)

Updates HR spreadsheet with employee change requests and processes

Preparation of termination letters and separations notices in timely manner

Assists Senior HRM and HRM with various research projects and/or special projects

Assist in I-9 Audits, Grievance Investigation, Audit of Employee Time and Labor issues

Assist Labor Planner with various project

Assists Recruiter with interview process.

Makes photocopies, faxes documents and performs other clerical functions

Assist with Onboarding process of New Hires

Processing employee security and time clock badges

Assist in ordering employee uniform, shoes

Files documents in appropriate employee files

Distribution of Employee Payroll Checks

FMLA, Union Medical Leave, PLOA, verification and documentation for approval or denial of claims

Tracking employee absences, leave, and call outs and communicating with management

Processing 1200 to 1900 Invoices daily for payment

Processing direct deposit exceptions queue daily

Processing payables payments into system by two-way matching.

Strong data entry

Other duties as needed

Education

Google Professional Certification February 2022 - current

Project Management

New Skill Academy November 2021-January 2022

Life Coaching Certification

Central Georgia Technical College, Macon, GA July 2003-May 2005

Diploma in Accounting

Additional Certificates:

Certificate in Computerizing Accounting

Certificate in Income Tax

Skills

Non profit

Life and Staff Coaching and Counseling

Onboarding processing

Performance Management

Documentation and Communication Processes

Managing Clients Expectations

Conflict Management and Resolution

Organization

Developing and Executing Plans

Meeting Deadlines

Planning and Prioritzing

Microsoft Office Suite

Typing (45wpm)

Contact this candidate