Support Agent Customer

Diego Rivera

210-***-**** ************@*****.***

OBJECTIVE

To obtain a position where I can maximize my management skills, training experience, strong organizational skills and ability to work well with others.

PROFESSIONAL EXPERIENCE

Wofford McAllen Armature Works McAllen, TX

Technician / Sales Clerk January 2012 – November 2013

•Disassemble and reassemble electrical motors / Pump motors

•Help Co-workers on service trips (Jobs outside the shop)

•Ordered parts and other items for customers using purchase orders.

•Quote prices for motor repair, new motors, pumps, capacitors, bearings, brushes, and generators

•Wire up motors for 230 or 460 volts

•Strip copper wire from electrical motors

•Sandblast and clean electrical motors

•Buff bolts

•Kept count of inventory

•Answered phone calls

•Order Deliveries

Teleperformance (H+R block) Edinburg, TX

Customer Support Agent December 2013 – September 2015

•Answering calls and assisting client’s in technical issues or product questions they may have.

•Product trained for H+R block’s Online and software programs.

Home Depot U.S.A. San Antonio, TX

Flooring Supervisor October 2015 – May 2021

•Assist Customers in Product selection

•Train Associates in the flooring department

•Operate Forklift / Scissorlift to move product

•Loading and unloading at all points of the store

•De-escalate customer issues and compromise

•Overnight stock

•Cut Carpet / Laminate

•Create quotes / Finalize sales

•Order Deliveries

TaskUs U.S.A. San Antonio, TX

Bilingual Content Moderator May 2021 – Current

•Analyze content for Political issues mentioned

SKILLS

Detail Oriented Organized

Bilingual: Proficient in English and Spanish

Soft Skill Experience

Demonstrate Leadership and Order

Ability to follow tasks

Customer Oriented

Basic computer knowledge and skill

Operate Forklift / Scissorlift / Order Picker Machine

Vehicle Operation (Car / Truck / Van)

EDUCATION

Edcouch – Elsa High School Graduated 2011

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