KAYLENE

KELLEY

• **** Kreth rd.Fair Oaks,Ca,****8

• 279-***-****

• adquqn@r.postjobfree.com

Objective: To achieve a position with a successful company where I can utilize all of my abilities, with room for a potential career.

● Over 10 years of highly successful, professional experience in customer service

● Proven ability to excel in stressful environments

● Self motivated, proactive, and confident in making independent decisions

● Trained to integrate quickly and effectively with any communication center

● 10 key, multi phone line, filing, office equipment, email blasts, bartering, 30 wpm, data entry, sales and marketing

● Capable of completing a myriad of tasks concurrently

● Computer literate: People Soft, Word Perfect, Excel, Goldmine, Kitchen Minder, Menu Link, Wireless Standard, Q Pay, ASAP, and Microsoft Word Experience:

Wells Fargo Bank 05/2016 to present National Business Phone Banker 2 Business Support level 4

Effectively manage a high-volume inbound calls, provide first call resolution and de-escalate issues, help guide other team members to meet quality metrics, follow procedures that meet compliance guidlines, customer service specialist, meet daily monthly and quarterly goals, Avept Inc. 03/01/2014 to present Customer Service

Answer multiple phone line, operate 35– 50 internet windows at a time, answer emails, online chat, answer buyer questions, researching for correct fitment,, fitment issues, place phone orders, document all correspondence between the buyer and customer service, observe three points of contact, resolve buyer discrepancy,provide solution, and console, returns, exchanges, online orders, sales. Programs that I use are Channel advisor, Magento, and Stone Edge, dealing with irrate buyers on a daily basis, file, research, ect. 4 G PCS INC. 06/07 to 03/2014 District Manager

Sales goals, cashier, customer service, shipping and receiving, accounts payables and receivables, customer discrepency, scheduling, daily cash deposits, over saw 15 – 17 employees and 4 stores, shipments, order store supplies, communicate with vendors, determined staffing requirements, interviewing and terminating, organized functions for sales, 2

represented company in a professional and business like manner, relegated projects and assignments, maintained detailed expense reports, inventory weekly and daily, price audit monthly and yearly,weekly employee reviews and monthly employee reviews, order shipments for store supplies, employee meetings, data entry, filing, email, fax, and any other duties asked of me.

Edaddy Warbucks 01/11 to 05/11 Administrative Assistant Sales, bartering, notes, email, fax, copy, email blast, order office supplies, scanning, vendors, first impression to clients, coffee, goldmine, data entry, filing, payroll, accounts receivable and payable, mail, multi phone line, messages, sales and marketing, personal assistant, cleaning, all office manager duties.

Bruce Mills Realty and M and M Property Management 08 /06 to 08 /07 Receptionist Filing, customer service, credit checks, multi phone line, data entry, rental applications, collect

rents, copy, fax, mail, office supplies, accounts receivable and payable, any other office duties. American River College 07/2005 to 08/2006 Receptionist Customer service, cashier, data entry, multiple phone line, filing, mail distribution. Sams Club 01/2002 to 08/2004 Front Desk

Sales, cashier, returns, memberships, credit applications, customer service, data entry, filing, and any other assigned duties.

Education: American River College 2003 to 2005, National Career Education 2002 Certified Phlebotomy Technician, CPR Certified, Serve Safe Certified. References: Available upon request.