Sales & Operations Executive

Jeff T. Smith

**********@*****.*** • 407-***-****

• www.linkedin.com/in/jeff-smith-524352227

• Longwood, FL

Sales & Operations Executive

Extensive success leading all aspects of business development, sales, operational excellence, and strategic planning.

Dynamic, hands-on Operations Executive with a wealth of knowledge and experience owning, growing, and supporting all facets of business operations as an entrepreneur that surpassed $1M in net worth by age 30. Support the development of an inclusive workplace that promotes work/life balance and retains key team members. Engage internal teams and customers in conversations that drive the growth sales, revenue, and new business development opportunities. Expand franchise operations throughout multiple geographies. Orchestrate marketing and promotional plans with the overall strategy of the business. Build and lead talented teams of professionals through interactive training and mentorship opportunities.

Areas of Expertise

Operational Excellence

Sales & Revenue Growth

Business Development

Proposal Development

Strategic Planning & Execution

P&L/Financial Oversight

Entrepreneurship

Training & Mentorship

Territory Management

Customer Service Excellence

Public Speaking & Presentations

Motivational Team Leadership

Career Experience

Showhomes/Staging Prestige – Nashville, Tennessee & Orlando, Florida 2013 – Current

Director of Operations

Strategically led all facets of relationship management with Agents, agencies, Brokers, and the internal operations team. Effectively managed decision-making and financial/strategic decisions for the organization.

Actively serviced $970M in residential real estate. Elected as a Board Member of the FAC (Franchise Advisory Council) by a group of 57 peers/locations.

Designed and successfully launched a call center service and phone tree screening process. Enhanced customer satisfaction and retention across the board.

Served as a Guest Speaker to audiences of 100+ Real Estate Agents and acted as the key decision-maker for the entire organization.

Coordinated between 85-95 lives at any given point in time. Improved the efficiency and effectiveness of daily operations and customer interactions.

Established an employee sharing system that was utilized by 57 locations. Saved the company over $1.5M annually and earned the prestigious Impact Award.

Facilitated comprehensive training sessions for newly hired team members. Covered all aspects of customer service, sales, and other areas of business operations.

Showhomes – Nashville, Tennessee & Orlando, Florida 1996 – 2013

Franchise Owner

Collaboratively led the development and growth of franchise locations across 6.5 Florida Counties. Established a brand and relationships with 50k+ Real Estate Agents and Brokers.

Served as a Guest Speaker several times per month to audiences of 100+ Real Estate Agents. Motivated and empowered Agents with new information and skills.

Established and fostered relationships built on trust and respect with ultra-high-end Real Estate Brokers and Real Estate Agents. Recommended strategies and advice on how to protect client assets.

Designed and introduced product lines that created higher value of real property. Capitalized on the highest sale price and maximized the time on market.

Earned awards that included: 10x Circle of Excellence, Impact Award, Pioneer Award, and “Like a Rock” 20 year recognition for outstanding performance.

Actively developed and successfully sold six locations/territories. Improved the penetration in the local markets of each individual territory.

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