Mortgage Annuity
Resume:
Bridgette Roark-Sample
Kansas City, KS *****
*************@*****.***
· I had more than ten years of experience as a respiratory therapist.
· Lead therapist position
· I know the information and techniques needed to diagnose and treat human injuries, diseases, and deformities.
· I have exceptional knowledge of principles and processes for providing customer and personal services.
· I have a strong knowledge of human behavior and performance.
· Knowledge of oxygen and medical gas therapy.
· I know humidity and aerosol therapy.
· Also, have experience in Neurology testing, Sleep Polysomnograms, Pulmonary
· Function Testing and Bronchial Hygiene Care.
· Professional Relationship among peers
· Licensed Health and Life Insurance Agent
Work Experience
Life /Health Insurance Agent
Transamerica Agency Network - KS/MO
July 2020 to Present
· Cold Calling
· Warm Contacts
· Self-Marketing
· Field Training
· Door knocking
· Presentations
· Recruiting
· Sales Outside Marketing
Case Tracer / Investigator
Kansas Department of Health and Environment (Insight Global) July 2020 to April 2022
· Assisting with exposed individuals and placing them in quarantine during the pandemic of COVID-19 in the state of Kansas
· Excel Spreadsheets of refusal households
· Emotion and Therapeutic support
· Interviewer for different cases on behalf of KDHE and LHD
· Staff Support
· Innovation thinking with Salesforce in the best way to give great consumer reports to KDHE
· Being a family advocate
· Lead on different projects that required in stopping the spread of COVID-19 in the state of Kansas. Conducted outbound calls using Amazon Web Services to citizens newly diagnosed with Covid-19.
· Collected and recorded information on symptoms, exposure, and other health and demographic data.
· Collected close contacts of those diagnosed to refer to contact tracers to avoid further potential spreading of the virus.
· Provided persons with approved information about Kansas isolation procedures.
· Displayed empathy and support to citizens during a time of crisis and distress.
· Displayed excellent verbal and written communication. Life /Health Insurance Agent
Pinnacle Financial Services - KS/MO
January 2019 to February 2019
· Cold Calling
· Warm Contacts
· Self-Marketing
· Field Training
· Door knocking
· Presentations
· Sales Outside Marketing
Life/Health Insurance Agent
Bankers Life - KS/MO
March 2018 to January 2019
· Cold Calling
· Warm Contacts
· Self-Marketing
· Field Training
· Door knocking
· Presentations
Complex Authorization Specialist
Aerotek Contracted with TriWest Health Alliance
December 2015 to March 2018
· Ensure accurate documentation of the patient's clinical information. Review and respond to complex referral requests from VA and civilian providers with appropriate coding and provider selection.
· There were various inquiries from veterans and providers regarding specific aspects of the VAMC program. Information and assistance include referrals, authorizations, and the location and use of network and certified providers.
· Place outbound phone calls to Veterans and providers as needed within contractual timelines.
· Consistently display professional and courteous service skills to internal and external customers.
· Acts appropriately to comply with HIPAA regulations to protect the privacy of veterans' health information.
· Manage secure medical files and communications involving veterans and medical providers in various software applications at TriWest, including procedures and processes of the VA program.
· Assesses faxed or emailed documents to ensure appropriate entry into the medical management system Customer Service Representative
Maximus Federal Services /Healthnet Federal Services May 2015 to December 2015
· Medical Authorizations of Healthnet and VAMC
· Problem Solving
· Multi-tasking
· Computer Networks DOMA, Quantum Choice, FE-Tool, InContact Verizon Wireless, and Microsoft Excel.
· Work with providing information that will give great opportunities with getting the veteran approved by the provider office with Healthnet, other insurance companies, or Medicare
· Assist in appointing civilian medical providers under VA Choice Program Debt Collector
CBE Group - Overland Park, KS
January 2013 to April 2015
Responsibilities:
· Consumer/Attorney Negotiations
· Client Protocol Retrieving Funds
· Account Management
· Customer Service
· Abide by Federal Laws FDCPA- Regulates in Third Party Collection Disclosure
· Cat-I system with the automated dialing system
· Stay within the Guidelines within each State-Law for collections Respiratory Therapist
Kindred Hospital - Kansas City, MO
February 2007 to March 2012
Responsibilities:
· I performed various technical duties to administer respiratory therapy treatments to assigned patients.
· Responsible for assisting in the care of patients with respiratory diseases.
· I have collaborated with doctors and specialists listening to breath sounds.
· I determined requirement treatment, such as type, method, and duration of therapy, precautions, etc.
· Monitored patients' physiological responses to therapy, such as vital signs, arterial blood gases, and blood chemistry changes, and consulted with a physician if adverse reactions occurred.
· Helped with treatment and care with each patient
· We performed pulmonary function and adjusted equipment to obtain optimum results in therapy.
· Emergency Response to all codes where respiratory assistance required.
· We are weaning critically ill patients from ventilators and oxygen. Respiratory Therapist
Menorah Medical Center - Overland Park, KS
September 2006 to September 2010
Responsibilities:
· I provided assessment, diagnostic evaluation, treatment, and care for patients with breathing.
· Worked under the direction of the physician and followed their prescriptions for treating patients.
· I provided temporary relief to patients with chronic COPD.
· I administered inhalers and nebulizer treatments.
· Cardiopulmonary monitoring
· Interviewed patients, performed a limited physical examination, and conducted diagnostic tests included blood gas analyses.
· I followed written and verbal orders made by the doctor.
· Assist in High-risk deliveries in birth and Neonatal Mechanical Ventilation, along with Adult and Pediatric Mechanical Ventilation.
· Emergency Response to all Codes where respiratory assistance required.
· Sleep Lab PRN, Pulmonary Function PRN, and Neurology PRN
· Experience with Intubation and Extubating with both endotracheal and tracheostomy tubes.
· Menorah Medical Center 2008 Respiratory Therapist of The Year Award Respiratory Therapist
Pacific Pulmonary Services
February 2007 to June 2008
Responsibilities:
· I worked providing care Respiratory Services in the home health setting.
· I administered drug and pulmonary rehabilitation.
· Collaborated with Doctor office to care outpatient orders
· CPAP and Bi-level non-invasive ventilation
· Help approved patients with Medicare and Medicaid services for equipment
· Home visits to the patient in the home for doctor offices.
· Sales representation for the company
· Work with insurances, Medicare /Medicaid
· I assist with the approval of different nebulizer medications for respiratory and home sleep ventilators. Respiratory Therapist
Providence Medical Center - Kansas City, KS
April 2002 to September 2007
Responsibilities:
· I performed various technical duties to administer respiratory therapy treatments to assigned patients.
· Sleep Study and interpretation
Assisting in the care of patients with respiratory diseases.
· I have collaborated with doctors and specialists listening to breath sounds.
· I Determined requirements for treatment, such as type, method, duration of therapy.
· Monitored patients' physiological responses to therapy, such as vital signs, arterial blood gases, and blood chemistry changes, and consulted with a physician if adverse reactions occurred.
· I assisted in explaining treatment procedures to patients to gain cooperation and allay fears.
· We performed pulmonary function and adjusted equipment to obtain optimum results in therapy.
· Assist in Emergency Response in ICU, NICU, and ER Departments Circulation Attendant
USD 500 West Branch Public Library - Kansas City, KS July 1997 to April 2002
Responsibilities:
· Inventory
· Circulation of library material
· Manage patron account information
· Stock library Material
· Assist all library patrons
· Organized materials for library education
· Manage cash register
Personal Banker
NationsBank
May 1996 to August 1998
Responsibilities:
· Greeting customers and assisting them with any account problems
· Referring them to a loan officer to take care of any account information that needed to be fixed or managed.
· Opening or Closing accounts.
· I assist in data entry and helping General Manager or District Manager.
· I was answering and transferring incoming telephone calls. Education
Bachelor of Science in Respiratory Therapy
University of Kansas
2004
Associates of Science in Respiratory Therapy
Kansas City Kansas Community College - Kansas City, KS 2002
Skills
• Microsoft Word 2010
• Excel 2010
• Data Entry
• Medical Coding
• PowerPoint
Presentation
• Excel
• ICD-10/CPT
• DOS
• Cerner Programs
• Consumer Services
• Professional Telecommunication
• Trainer
• Meditech
• Banking
• AWS
• Microsoft Access
• Windows
• Documentation review
• Underwriting
• Analysis skills
• Clerical experience
• Conflict management
• Public Notary (1 year)
Certifications and Licenses
Life Insurance License
ACLS Certification
CPR Certification
Contact this candidate