Administrative Assistant Customer Service
Resume:
Dawn Whittendale
Bedford, TX *****
***************@*****.***
An experienced Administrative Assistant who is detail-oriented with strong communication, customer service, and interpersonal skills, ready to take on any task. I am seeking a position that will fully utilize my skills and allow me to grow within the company or organization. Work Experience
Sales Development Associate
ANYWHERE WORKS - Remote
November 2020 to February 2022
● Help drive sales and exceed monthly goals by being the friendly voice that greets new business.
● The first point of contact for our clients with an emphasis on creating a great first impression and experience.
● Focus on outbound prospecting and moving leads through the pipeline.
● Contributing to every component of the sales cycle.
● Growing the business by driving sales, meeting monthly revenue goals, resolving client issues and answering questions.
● Quickly research information via LinkedIn, Google, etc. for targeted accounts to identify key contacts and critical account information prior to prospecting calls.
● Promoting software and service solutions with various management levels across different technical and business disciplines.
● Making and receiving calls, setting appointments for Account Executives and emails to warm leads obtained through website registrations, referrals and other marketing efforts. CX Associate
ANYWHERE WORKS - Remote
September 2019 to November 2020
● Answer phone calls in a fast paced environment, providing excellent customer service for client's customers.
● Provided great communication skills, both written and verbal to our client.
● Comfortable switching hats several times in a matter of minutes while maintaining an air of professional confidence.
● Demonstrated active listening skills and ability to keep my cool in stressful and difficult situations.
● Act as a receptionist, first point of contact, answering service, after-hours receptionist, lead generator, tech support or appointment scheduler for countless businesses spread across the globe. Branch Division Administrative Assistant
WADDELL & REED - Southlake, TX
March 2016 to June 2019
● Perform all duties to ensure the efficient operation of the sales office.
● Promote good customer relations by positive, professional handling of all public contacts in the office, on the telephone, and through correspondence.
● Support the Managing Principal and Advisors with all business transactions.
● Answer the telephone, respond to questions, and relay messages.
● Act as an office receptionist by meeting and greeting visitors and coordinating visitor flow.
● Maintain various reports and manuals.
● Perform secretarial functions including word processing, copying, scanning, faxing and filing.
● Assist with recruiting by conducting resume database searches and cold calling.
● Review orders/applications for completeness and accuracy.
● Process orders and checks on a timely basis.
● Audit transactions on Daily Transaction Register. Customer Experience Expert
STERICYCLE - Bedford, TX
March 2015 to July 2015
● Supported Children's Health Hospital, Endocrinology, Neurology, EN&T, Gastroenterology, etc. in Dallas,
Texas.
● Answer phone calls, urgent and non-urgent, in a fast paced environment, providing excellent customer service for client's customers.
● Provided great communication skills, both written and verbal to our client.
● Demonstrated active listening skills and ability to keep my cool in stressful and difficult situations.
● Act as a receptionist, first point of contact, answering service, after-hours receptionist. Sales Assistant
SPELLMAN HIGH VOLTAGE ELECTRONICS - New York, NY
February 2014 to July 2014
(Temporary Assignment)
● Responsible for acknowledging all new sales orders company wide.
● Maintained and updated a log for all sales orders.
● Checked incoming sales mail and distributed leads to proper sales representatives.
● Scanned all sales orders into the database.
● Checked and followed up with references for new customers. ALL ISLAND MEDIA, EDGEWOOD, NEW YORK - Sales Assistant, September 2012-January 2014
● Senior Sales Assistant to 75 Sales Representatives.
● Generated daily reports, invoices and display ads.
● Updated weekly board and reserved prime positions for upcoming circulations.
● Corrected artwork for sales representatives on an as needed basis.
● Filled insertion orders and determined appropriate areas with each order.
● Assisted the Director of Sales and the Vice President with all secretarial support. Key Holder-Management
FOSSIL, SMITH HAVEN MALL - New York, NY
May 2012 to September 2012
● Responsible for the daily operations of the store, ensuring all tasks were successfully completed.
● Managed and trained all sales associates to meet and exceed company expectations.
● Established and maintained the overall sales plan, conversion, sales per hour, and units per transaction on a daily basis and made sure these goals were achieved.
● Responsible for the opening and closing of the store. • Assured that all transactions, sales and registers were in balance.
Sales Partner
BRIGHTON COLLECTIBLES, SMITH HAVEN MALL - New York, NY May 2008 to April 2012
● Selected to attend Partner Camp in 2010 for outstanding sales.
● Received award in 2010 for top jewelry sales in the volume category in the company.
● Awarded #2 in SPPH for the East Coast District in 2008.
● Contributed to the success and growth of Smith Haven store since its grand opening in May, 2008.
● Assisted with training for new partners.
● Great product knowledge and customer service.
● Excellent reputation as team player and leader.
Jewelry Sales Representative
TRENDY TREASURES - New York, NY
September 2006 to April 2008
● Responsible for cold calling to acquire new accounts.
● Organized jewelry parties at homes, hospitals, craft fairs and other events.
● Assisted with the purchasing process of new merchandise including handbags, jewelry, accessories and custom orders.
● Set up jewelry visuals.
Sales Representative/Office Assistant
J. NEVEL FURNITURE, LTD. - New York, NY
October 2003 to June 2006
● Reported directly to the President and Owner of the company.
● Responsible for opening and closing the store.
● Responsible for the banking, purchasing, accounts payable and accounts receivable for the company.
● Handled all advertising and mailings for the office.
● Went on client appointments to assess home décor needs. Executive Administrative Assistant
VERIZON (FORMALLY GTE) - Irving, TX
January 1989 to December 1993
Education
High School Diploma in Business
Smithtown High School West - Smithtown, NY
Skills
• Excellent written and verbal communication.
• Strong time management skills.
• Excellent organizational skills with attention to detail.
• Able to handle multiple tasks in a fast paced environment.
• Willing to take on any responsibility.
Assessments
Front desk agent (hotel) — Expert
March 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Administrative assistant/receptionist — Expert
March 2022
Using basic scheduling and organizational skills in an office setting Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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