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Administrative Assistant Customer Service

Location:
Hurst, TX, 76054
Posted:
April 21, 2022

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Resume:

Dawn Whittendale

Bedford, TX *****

adqujj@r.postjobfree.com

+1-631-***-****

An experienced Administrative Assistant who is detail-oriented with strong communication, customer service, and interpersonal skills, ready to take on any task. I am seeking a position that will fully utilize my skills and allow me to grow within the company or organization. Work Experience

Sales Development Associate

ANYWHERE WORKS - Remote

November 2020 to February 2022

● Help drive sales and exceed monthly goals by being the friendly voice that greets new business.

● The first point of contact for our clients with an emphasis on creating a great first impression and experience.

● Focus on outbound prospecting and moving leads through the pipeline.

● Contributing to every component of the sales cycle.

● Growing the business by driving sales, meeting monthly revenue goals, resolving client issues and answering questions.

● Quickly research information via LinkedIn, Google, etc. for targeted accounts to identify key contacts and critical account information prior to prospecting calls.

● Promoting software and service solutions with various management levels across different technical and business disciplines.

● Making and receiving calls, setting appointments for Account Executives and emails to warm leads obtained through website registrations, referrals and other marketing efforts. CX Associate

ANYWHERE WORKS - Remote

September 2019 to November 2020

● Answer phone calls in a fast paced environment, providing excellent customer service for client's customers.

● Provided great communication skills, both written and verbal to our client.

● Comfortable switching hats several times in a matter of minutes while maintaining an air of professional confidence.

● Demonstrated active listening skills and ability to keep my cool in stressful and difficult situations.

● Act as a receptionist, first point of contact, answering service, after-hours receptionist, lead generator, tech support or appointment scheduler for countless businesses spread across the globe. Branch Division Administrative Assistant

WADDELL & REED - Southlake, TX

March 2016 to June 2019

● Perform all duties to ensure the efficient operation of the sales office.

● Promote good customer relations by positive, professional handling of all public contacts in the office, on the telephone, and through correspondence.

● Support the Managing Principal and Advisors with all business transactions.

● Answer the telephone, respond to questions, and relay messages.

● Act as an office receptionist by meeting and greeting visitors and coordinating visitor flow.

● Maintain various reports and manuals.

● Perform secretarial functions including word processing, copying, scanning, faxing and filing.

● Assist with recruiting by conducting resume database searches and cold calling.

● Review orders/applications for completeness and accuracy.

● Process orders and checks on a timely basis.

● Audit transactions on Daily Transaction Register. Customer Experience Expert

STERICYCLE - Bedford, TX

March 2015 to July 2015

● Supported Children's Health Hospital, Endocrinology, Neurology, EN&T, Gastroenterology, etc. in Dallas,

Texas.

● Answer phone calls, urgent and non-urgent, in a fast paced environment, providing excellent customer service for client's customers.

● Provided great communication skills, both written and verbal to our client.

● Demonstrated active listening skills and ability to keep my cool in stressful and difficult situations.

● Act as a receptionist, first point of contact, answering service, after-hours receptionist. Sales Assistant

SPELLMAN HIGH VOLTAGE ELECTRONICS - New York, NY

February 2014 to July 2014

(Temporary Assignment)

● Responsible for acknowledging all new sales orders company wide.

● Maintained and updated a log for all sales orders.

● Checked incoming sales mail and distributed leads to proper sales representatives.

● Scanned all sales orders into the database.

● Checked and followed up with references for new customers. ALL ISLAND MEDIA, EDGEWOOD, NEW YORK - Sales Assistant, September 2012-January 2014

● Senior Sales Assistant to 75 Sales Representatives.

● Generated daily reports, invoices and display ads.

● Updated weekly board and reserved prime positions for upcoming circulations.

● Corrected artwork for sales representatives on an as needed basis.

● Filled insertion orders and determined appropriate areas with each order.

● Assisted the Director of Sales and the Vice President with all secretarial support. Key Holder-Management

FOSSIL, SMITH HAVEN MALL - New York, NY

May 2012 to September 2012

● Responsible for the daily operations of the store, ensuring all tasks were successfully completed.

● Managed and trained all sales associates to meet and exceed company expectations.

● Established and maintained the overall sales plan, conversion, sales per hour, and units per transaction on a daily basis and made sure these goals were achieved.

● Responsible for the opening and closing of the store. • Assured that all transactions, sales and registers were in balance.

Sales Partner

BRIGHTON COLLECTIBLES, SMITH HAVEN MALL - New York, NY May 2008 to April 2012

● Selected to attend Partner Camp in 2010 for outstanding sales.

● Received award in 2010 for top jewelry sales in the volume category in the company.

● Awarded #2 in SPPH for the East Coast District in 2008.

● Contributed to the success and growth of Smith Haven store since its grand opening in May, 2008.

● Assisted with training for new partners.

● Great product knowledge and customer service.

● Excellent reputation as team player and leader.

Jewelry Sales Representative

TRENDY TREASURES - New York, NY

September 2006 to April 2008

● Responsible for cold calling to acquire new accounts.

● Organized jewelry parties at homes, hospitals, craft fairs and other events.

● Assisted with the purchasing process of new merchandise including handbags, jewelry, accessories and custom orders.

● Set up jewelry visuals.

Sales Representative/Office Assistant

J. NEVEL FURNITURE, LTD. - New York, NY

October 2003 to June 2006

● Reported directly to the President and Owner of the company.

● Responsible for opening and closing the store.

● Responsible for the banking, purchasing, accounts payable and accounts receivable for the company.

● Handled all advertising and mailings for the office.

● Went on client appointments to assess home décor needs. Executive Administrative Assistant

VERIZON (FORMALLY GTE) - Irving, TX

January 1989 to December 1993

Education

High School Diploma in Business

Smithtown High School West - Smithtown, NY

Skills

• Excellent written and verbal communication.

• Strong time management skills.

• Excellent organizational skills with attention to detail.

• Able to handle multiple tasks in a fast paced environment.

• Willing to take on any responsibility.

Assessments

Front desk agent (hotel) — Expert

March 2022

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert

Administrative assistant/receptionist — Expert

March 2022

Using basic scheduling and organizational skills in an office setting Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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