Customer Service Clerk

Shelia Sprayberry-McKenzie

Nashville TN *****

Home: 615-***-****

Summary:

Strong knowledge of customer service in retail and hospitality industries.

Reliable, personable, articulate and computer-savvy, with extensive skills in customer satisfaction and establishing customer rapport.

Knowledgeable and extremely accurate in book-keeping and accounting.

Adaptable and capable in work environments of every pace.

Education

Draughons Junior College, Nashville, TN

Associates Degree in Medical Assisting

2002 - 2004

Tennessee State University, Nashville, TN

Undergraduate Medical Technology

2006 - 2009

Work Experience

Publix (Multiple Locations) – Meat/Seafood Clerk

Jan 2020 – current

Assisting customers with product choices and upselling, maintaining workplace cleanliness per safety regulations, inputting and tracking inventory, as well as providing a consistent and upbeat shopping experience for each client, in person as well as by email and phone.

Best Buy (Nashville West) - Customer Service Specialist

May 2018 – Jan 2020

Returns and exchanges, in-store pickup and information services, with an emphasis on positive customer relations while maintaining corporate policy and following SOP. Computer and inventory knowledge emphasized. Secondary position as Back Office Lead Backup, including bookkeeping and cash drops, safe counts, coaching co-workers and training new hires, as well as responsibility for drawer counts, policy exception decisions, and conflict de-escalation and resolution

Volunteer work - Nashville Humane Society, Red Cross

Special Skills –

Knowledge of CSS, HTML, C++, and Microsoft Office Suite, Familiar with Social Media and Adobe Photoshop, proficient in Excel and Googe Doc management

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