Triage Nurse
Resume:
Confidential Cover Letter
Carol S. Mauller
Columbus, IN 47203
Dear Sir / Madam
Thank you for the opportunity to submit my credentials to you in application for a position with your company. I believe that my qualifications will closely match the criteria you have established for this interesting and exciting position.
My experience and professional knowledge in the business market makes me an excellent candidate for the position you are offering. I excel in the ability to provide customers with individualized, quality customer services while maintaining computerized documents with the utmost confidentiality. I am experienced and knowledgeable in working within required company policies and procedures.
In addition to my work experience, my course studies at Ivy Tech State College have taught me the concepts in professional customer service and computer application, and the confidentiality for each customer that is served. I have applied these concepts and skills to every task assigned to me.
I seek a full or part time career where my dependability and loyalty can be experienced and advancement can be earned. Having developed a strong passion for helping my employer administer quality customer services. I have become a dedicated hard worker with a serious infiniteness to detail. Consequently, I am certain that my hard work and personality will contribute to the development of your business and to the happiness of others.
If given an opportunity to interview for this position, I believe that my education and experience will prove to be the right combination of credentials for success. You will see that I am a highly self-directed individual that is flexible, capable and willing to take on new challenges, a person who is successful working either alone or as part of a team. I look forward to an opportunity to meet with you. Please feel free to call me at your earliest convenience.
Thank you for your consideration.
Sincerely,
Carol Mauller
CAROL S. MAULLER
2246 Berkshire Place North
Columbus, IN 47203
EDUCATION
Currently working on an Associate Degree in Nursing (R.N.).
University of New York/Ivy Tech Community College
Ivy Tech Community College
Emergency Medical Technician – B
State Certified December 16, 2006
Ivy Tech Vocational School of Nursing - 1991
(Graduated with overall G.P.A. 3.57 out of 4.0)
Graduate of Columbus North High School
Columbus, IN 47201
PROFESSIONAL MEMBERSHIPS AND ACTIVITIES
Member, Bible Church of Columbus
Columbus, IN 47201
Volunteers in Medicine
Columbus, IN 47202
Pop fest, Volunteer of Bartholomew County
EXPERIENCE
Columbus Regional Hospital
Columbus, IN 47201 – October 2011 to Present
Position- Insurance Precertification and Verification Specialist October 2011 to Present
Primary Responsibilities
Review patient records and physician orders. Enter diagnostic and procedure codes. Verify medical necessity and compliance. Coordinate with third party payers. Communicate denials and documentation. Coordinated precertification for 46 Private
Physicians. Reduced accounts receivables precertification denials by $125,000 annually.
Nashville Family Medicine
Nashville, IN 47448 - April 2009 to October 2011
Position: Referral / Triage Nurse/Special Office Projects
Columbus Regional Hospital
Columbus, IN 47201 - February 1991 to Present
Position: Birthing Center, Staff Nurse/OB Surgical Scrub Technician
Neuro-Ortho Unit, Staff Nurse
Primary Responsibilities: Delivering patient care to:
1. Mother/Infant patients in unit
2. Neuro-Ortho patients in unit
Northside Pediatrics
Columbus, IN 47201 - October 1, 1993 to March 1, 2003
C.B. Kim, M.D Scott Taylor, M.D.
Linda Guse, M.D. Todd Baxter, M.D.
Position: Staff Nurse / Assistant to Office Management Team
HIPPA, Privacy Officer
Medicaid / Anthem / Commercial Insurance Analyst
Process Work Schedule for 25 Staff Members
Developed Policy & Procedures Manuals
Coordinated Orientation for New Staff Members
Provided Ongoing Medical In-Service for Staff
Primary Responsibilities: Back Office Nurse. Performed tests, assisted with in -office procedures, telephone triage, and documentation of patient visits and needs. Responsible to communicate to physicians all daily office operations. Liaison between pharmaceutical representatives and physicians. Ordered all medical supplies with the operational budget.
Physical Measurements Inc.
Indianapolis, IN 46220 - November 1996 - January 1, 2000.
Position: Examiner for seven insurance companies in Bartholomew County.
Primary Responsibilities: Receive work orders from seven different agents regarding clients to be examined and diagnostic test requirements to be completed in one week per the request. Communicate by telephone to each agent the scheduled date of their clients exam. Process the documents required by the insurance company, the agency I am employed by and the laboratory supplier.
Bartholomew County Home Health Care
Columbus, IN 47201 - July 27, 1994 to 1996
Position: Assistant Manager to Clerical Support Team
Primary Responsibilities: Assist with healthcare providers and the general public to promote health care services; made home care visits as required. Keep daily client records of service, assisted Clerical Support Manager with monthly billing. Maintained employee payroll and personnel files. Assisted with marketing
promotions.
Dr. Stephen Brueggemann
Columbus, IN 47201 - June 17, 1992 to August 26, 1993
Position: Primary Nurse for an Ophthalmology practice.
Bartholomew County Hospital (Columbus Regional Hospital)
Columbus, IN 47201 - 1969 - 1987
Positions: A. Business Office Clerk - Inpatient & Outpatient
B. Nursing Unit Support Secretary
C. Emergency Room Registration Secretary
D. Human Resources Secretary
E. Assistant Manager Environmental Services
Primary Responsibilities: (Reference A-E above.)
A. Communicated to patients regarding their billing statements. Billed commercial insurance carriers for patient services rendered. Problem solved accounts via telephone or personal interviews.
B. Supported nurses and multiple physicians on a daily operational basis for a forty bed unit utilizing communication and computer skills to provide care for patients.
C. Provided secretarial support to the Emergency Room Department.
D. Provided secretarial support to Human Resources Department.
E. Provided support to the Manager:
1. Supervised 70 employees on a daily basis.
2. Provided adequate housekeepers, groundskeepers and signage for the 305 bed facility.
3. Provided orientation for new employees.
4. Wrote new and revised policies, procedures and work schedules for unit.
5. Interviewed applicants for potential employment.
6. Assisted manager with future operational budgets.
7. Completed evaluations, payroll records, and staffing needs.
8. Maintained employee personnel files.
REFERENCES
Dr. Stephen Brueggemann Eloise Lewis
411 Plaza Drive P.O. Box 2463
Columbus, IN. 47201 Columbus, IN. 47202
Dr. Susan Dorenbusch Pastor Jerry Day
3183 North National Road 3819 Waycross Dr.
Columbus, IN. 47203 Columbus, IN. 47201
Dr. Linda Guse
2400 North Park; Suite 10
Columbus, IN. 47203
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