Susan Havens

Langley, WA *****

adquis@r.postjobfree.com

+1-425-***-****

I am detail-oriented, organized, and able to multi-task, I have excellent listening and communications skills. I am experienced with all versions of Microsoft Suite and learn new software programs quickly. I have experience with scheduling, faxing, copying, scanning, multi-phone lines, 10-key, 9,000 kph, type 55+ wpm and other clerical/office skills. I am also knowledgeable with HIPPA guidelines. Authorized to work in the US for any employer

Work Experience

Optometry Clinic Assistant

Whidbey Vision Care - Freeland, WA

May 2021 to October 2021

• Assisting with patient care and eye examinations

• Taking patient histories

• Explaining the testing process to patients

• Administer tests on visual capabilities

• Keeping records and inventory

• Updating patient information and documenting during examination

• Answering phones and scheduling appointments

Data Entry III

Matrix for Fidelity National Title Group - Seattle, WA October 2020 to January 2021

• Research property information by APN, owner or address.

• Verified information through property taxes through various websites.

• Provided information regarding possible liens/exemption against property and previous owner information.

• Reported differences in information to prevent fraudulent information going forward. HR Assistant

Matrix for CBRE/Amazon - Seattle, WA

February 2020 to April 2020

• Support human resources processes by administering tests; scheduling appointments; conducting orientation; maintaining records and information.

• Provide payroll information by collecting time and attendance records.

• Submit employee data reports by assembling, preparing, and analyzing data.

• Enter employee information and updated employment and status-change data.

• Maintain employee confidence and protect operations by keeping human resource information confidential.

Data Entry Specialist

Rylem for Nordstrom - Seattle, WA

September 2019 to November 2019

• Read contract terms and conditions to transfer information into a new software program

• Confirm that contracts were signed and dated correctly

• Confirm that when transferring information it was assigned to the correct manager

• Purging files to eliminate duplication of data

Data Entry Auditor

Collabera for Holland America - Seattle, WA

February 2019 to July 2019

• Audit pricing and promotions for various cruises

• Inform team of discrepancies and action that needs to be taken to correct

• Strong attention to detail and accuracy

• Enter purchase orders

• Meeting order deadlines and communicating among the team our goals Data Entry Specialist

Ajilon for Cutter & Buck - Seattle, WA

November 2018 to January 2019

• Received purchase orders for distribution of product

• Confirmed product available between two distribution centers

• Researched to confirm which center could respond to request the quickest

• Placed split orders on product if needed and informed leads to advise customer

• Confirmed type of shipping to ensure proper delivery

• If no approval needed, emailed the customer with the expected day of delivery Data Entry Specialist

ABC Legal Services - Seattle, WA

May 2018 to October 2018

• Entered legal documents and operated scanners, copiers and printers

• Analyzed documents to ensure correctly filled, signed and dated to allow for filing

• Attention to detail, assertiveness and consistency

• Confirmed documents were assigned to the correct court and/or person Support Services/Medical Receptionist

Therapeutic Health Services (THS) - Everett, WA

March 2015 to March 2017

• Greeting and checking patients in, verifying client information

• Answering multi phone lines, screening calls and taking messages

• Handling incoming and outgoing mail

• Scheduling appointments with counselors and medical staff

• Documenting and verifying medical insurance information

• Filing, scanning, attaching files and updating EMR's

• Maintain supplies and cleanliness of lobby and offices Data Entry/Inside Sales Rep

Olympus Lock - Seattle, WA

August 2014 to October 2014

• Answered incoming calls from customers, distributors and sales reps

• Provided pricing, availability, discount structure, shipping times and tracking of shipments

• Input orders with specific part numbers and keying instructions

• Resolve customer issues with shipping, damaged product or pricing

• Build and maintain customer relationships by providing features and benefits Data Entry/Team Lead

Waste Management - Oak Harbor, WA

October 2009 to May 2013

• Responded to inquiries, via email, voice mail, US mail or website

• As Team Lead handled escalated calls, calmed upset customers, repaired trust and located resources for solution

• Made exceptions to accommodate unusual customer requests

• Cross trained for various lines of business, residential and commercial

• Provided coaching and training, by doing side by sides with reps

• I created daily reports for supervisor and responded to JD Power surveys on behalf of area manager Customer Service Rep

Premera Blue Cross - Mountlake Terrace, WA

December 2007 to May 2009

• Answer incoming calls from providers and customers regarding claims, benefits and billing

• Communicate accurate information and documentation while meeting HIPPA guidelines

• Knowledgeable with medical terminology, claims and billing

• Documentation of call accurately to allow others to follow thru if necessary Education

High school diploma or GED

Skills

• Microsoft Excel

• Microsoft Word

• Medical Receptionist

• Inside Sales

• Order Entry

• Multi-line Phone Systems

• Medical Terminology

• Front Desk

• Recruiting

• Human Resources

• 10 Key Data Entry

• Employee Orientation

• Medical Scheduling

• Pricing

• Phone Etiquette

• HIPAA

• Typing

• Medical Records

• Insurance Verification

• Microsoft Outlook

• Office Management

• Filing (10+ years)

• Medical office experience

• EMR Systems

• Documentation review

• Windows

• Management

• Customer support

• Customer service

• Quality Assurance

• Transcription

• Negotiation

• Patient care

• Payroll

• Clerical Experience

• Employment & labor law

• Workday

Assessments

Data entry: Attention to detail — Expert

September 2020

Maintaining data integrity by detecting errors

Full results: Expert

Typing — Highly Proficient

September 2020

Transcribing text using a standard keyboard

Full results: Highly Proficient

Attention to detail — Highly Proficient

February 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Highly Proficient

Receptionist — Highly Proficient

July 2020

Using basic scheduling, attention to detail, and organizational skills in an office setting. Full results: Highly Proficient

Call center customer service — Highly Proficient

June 2019

Measures a candidate's ability to demonstrate customer service skills in a call center setting. Full results: Highly Proficient

Customer service — Expert

September 2020

Identifying and resolving common customer issues

Full results: Expert

Work style: Reliability — Highly Proficient

February 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Verbal communication — Highly Proficient

June 2020

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Veterinary receptionist skills — Highly Proficient October 2020

Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient

Customer focus & orientation — Expert

February 2022

Responding to customer situations with sensitivity Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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