Customer Service Warehouse Manager
Resume:
Katrina Grigas
Omaha, NE *****
******************@***********.***
Authorized to work in the US for any employer
Work Experience
Assistant Manager
Popeye's Restaurants - Omaha, NE
September 2021 to Present
Assists the restaurant manager in profitably operating the restaurant within the practice and procedures established by Company Operations. This position is responsible for cost control, customer service, restaurant and employee appearance, building sales, maximizing profits and employee development. Essential Responsibilities
§ Ensures product quality at all times and an appearance of cleanliness in the restaurant and staff.
§ Assists in the hiring and developing of restaurant personnel.
§ Develops and maintains an acceptable level of sales.
§ Manages restaurant cash control by making bank deposits and maintaining an accurate restaurant change fund.
§ Reports and controls restaurant inventory through established inventory systems.
§ Maintains sufficient stock by ordering, receiving and accounting for all supplies (dry goods, perishables and certain items of equipment).
§ Utilizes a preventive maintenance system, ensuring adequate repair of buildings and equipment as needed.
§ Ensures adequate staffing by scheduling and using manpower controls systems.
§ Maintains and submits daily, weekly, period-ending, and special reports as requested.
§ Projects a professional presence in the restaurant community by being active in community and civic projects.
§ Attends special meetings as schedule by the Area Manager.
§ Assists with restaurant meetings at least twice each period for purpose of planning, training, and reviewing operations/management procedures and policies. Physical Demands
Minimum qualifications needed to perform essential job functions Heavy Work
Must be capable of exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Physical Demands of the Job
Minimum qualifications needed to perform the essential job functions.
§ Consistently carries products/boxes and miscellaneous weighing no more than 70 pounds.
§ Occasionally climbs ladders to roof to check A/C exhaust fan.
§ Consistently operates registers, calculator, Norand, Fast fax, mail and product.
§ Consistently handles product preparation.
§ Consistently hears to communicate with employees, customers and suppliers.
§ Consistently kneels to utilize proper lifting procedures and to open safe.
§ Consistently lifts for product preparation, stocking and inventory.
§ Consistently pushes to open and close door to store and storage shed and office as well as cooler and freezers.
§ Consistently reaches for product preparation and serving customers and for training. Physical Demands of the Job
§ Consistently sees during all activities.
§ Rarely sits during the preparation of report and bank deposits. Frequently stands during serving customers and training
§ Frequently stoops to pick up supplies and trash.
§ Consistently talks to employees, customers, suppliers and company representatives. Assistant Manager
Wendy's - Omaha, NE
October 2019 to December 2020
• Ensuring company policies are followed.
• Optimizing profits by controlling costs.
• Hiring, training and developing new employees.
• Resolving customer issues to their overall satisfaction.
• Maintaining an overall management style that follows company best practices.
• Providing leadership and direction to all employees.
• Ensuring product quality and availability.
• Preparing and presenting employee reviews.
• Working closely with the store manager to lead staff.
• Overseeing retail inventory.
• Assisting customers whenever necessary.
• Organizing employee schedule.
• Ensuring that health, safety, and security rules are followed.
• Taking disciplinary action when necessary.
• Ensuring a consistent standard of customer service.
• Motivating employees and ensuring a focus on the mission.
• Maintaining merchandise and a visual plan.
• Maintaining stores to standards, including stocking and cleaning.
• Completing tasks assigned by the general manager accurately and efficiently.
• Supporting store manager as needed.
Warehouse Manager
Hy-Vee, Inc. - Omaha, NE
May 2019 to July 2019
Ensuring deliveries are completed in a timely and efficient manner, while maintaining the highest standard of customer service and professionalism.
General Manager
Subway - Omaha, NE
April 2018 to May 2019
Responsible for day to day operations of the business including, scheduling, payroll, inventory, and ordering to ensure the business can run effectively and thoroughly. Management and and supervision of a crew of eight. Responsible for the staffing needs of the store and financial strength of the store.
Responsible for daily and weekly financial needs of the store.
• Monitored and ensured staff adhered to all company policies and procedures
• Responsible for profit and loss control
Crew Member
Pickleman's Gourmet Cafe - Omaha, NE
October 2017 to January 2018
Customer service. Preparing customer order timely and accurately. Family Consultant
Southwest Iowa Family Access Center - Council Bluffs, IA December 2016 to April 2017
• Work with children and families involved in child welfare system.
• Taught parents evidence based parenting skills and techniques.
• Explore topics such as love and logic, nurturing parenting program, and other needs.
• Service Coordination with Department of Human Services. Education
Bachelor's in Behavioral Science
Bellevue University - Bellevue, NE
Associate's in Professional Studies
Metropolitan Community College - Omaha, NE
Skills
• Microsoft Office (10+ years)
• Accounts Payable (2 years)
• Accounts Receivable (2 years)
• Payroll (2 years)
• Documentation
• Case Management
• Management
• problem solving
• Profit & Loss
• Recruiting
• Supervising experience
• Retail management
• Accounting
• Restaurant management
• Manufacturing
• Warehouse experience
• Restaurant experience
• Customer service
Certifications and Licenses
Driver's License
Assessments
Basic spreadsheets with Microsoft Excel — Highly Proficient May 2019
Measures a candidate's knowledge of basic Microsoft Excel techniques, including sorting, formatting, and filtering of columns or rows.
Full results: Highly Proficient
Attention to detail — Familiar
May 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Familiar
Basic computer skills — Highly Proficient
July 2019
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Highly Proficient
Warehouse associate — Highly Proficient
October 2019
Assesses the tendencies that are important for success in warehouse roles. Full results: Highly Proficient
Work style: Reliability — Familiar
July 2019
Tendency to be dependable and come to work
Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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