Customer Service Representative

Owais Shafi Mir

New Colony Batamalo

Srinagar, **0010

Tel: 700-***-****

Email: ********@*****.***

Objective:

Looking forward to be Customer Service Representative in a fast paced environment, utilizing exceptional negotiation, troubleshooting, and problem resolution skills to handle high volume inbound customer calls, and to provide high quality customer service to the public.

Strengths:

Good verbal and written communication skills.

Motivated by challenge, knows the value of commitment and have the will to deliver.

Proactive and problem solving skills.

Ability to work as a team.

Employment Summary:

Career path with the below Organization from jan 27 2021 Till date

Organization : Genpact

Designation : Process Developer

Department : Payment Collections and Customer Service

Job Profile:

Contacting Customer for past due invoices.

Identifying and escalating priority issues or customer complaints.

Releasing customer orders and upload invoices to their portals.

Responds to complex inquiries from customers in order to provide or clarify information on their orders and invoices.

Help customers by providing account statements as per the requirements.

Employment Summary:

Career path with the below Organization from Feb 2019 to Apr 2020

Organization : YZ Enterprises

Designation : Customer Service Representative

Department : Customer Service

Job Profile:

Manage large amounts of incoming phone calls.

Identify and assess customers’ needs to achieve satisfaction

Identifying and escalating priority issues or customer complaints.

Taking ownership on all calls and queries answered.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

Employment Summary:

Career path with below Organization from Mar 2016 to Oct 2018

Organisation : Faith Medicate

Designation : Sales Telecaller

Department : Handling sales

Job Profile:

responsible for handling sales over the phone entirely.

Solving questions in regard to the product or service provided by the company.

Contacting existing customers as well as prospective customers using scripts.

Asking questions to the customer and understanding their specifications

Resolving queries and issues related to the products and services

Taking and processing product orders in a professional manner.

KEY EFFICIENCIES

Honesty, Decision Making, Leadership Skills, Patience, Smart Work, Strategy Development, Prioritization, Problem Solving.

Measuring, Motivation.

Educational Qualification:

High School : SP Higher Secondary School

Standard : 12th

Passing Year : 2015

Score : 246/500

College : Kite Polytechnic Institute

Diploma in Mechanical Engineering

Year : 2018

Score: 3879/6025

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